Parts order dilemma

[TomC750]

I am very frustrated over an incorrect part I ordered and received from a well regarded supplier. The package has the correct p/n, but it is obviously the wrong part. It is a very simple situation. I have been trying to contact them for one week now via email (they have two email addresses) and by phone, which I have called countless times and is only answered stating they cannot receive voicemails at this time.

This supplier has been recommended recently several times as a solution to a member's problem. I am reluctant to call them out publicly, but at this point I don't know what else to do. What say you?