Macs - Ecklers , delays ?

[Rascal]

Hi all, has anyone out there been experiencing delays & lack of communication from macs- Ecklers.
We have been long time buyers from Macs in previous years without delays or lack of communication from their sales team.
Some V8 Parts, a dozen smaller items amounting to $300 were ordered on line 12 days ago & we had not had any email since with confirmation that items were or were not available .
Curiosity won over in the end & we Had to phone & ask, quoting our original on line order# & it seems one small item was unavailable & no longer supplied, but all the other parts were boxed & ready , but Not sent.
So, ten days wait & not contact from them, is this to be the norm from now on , or am I behind the times a bit ?