So disapointed in Macs

[BRENT in 10-uh-C]

Originally Posted by hangarb7

Again, thanks for sharing. Last week I had a disappointing experience with Snyders, yet what they recommended was correct and the parts were delivered the next day.

I had called to not only order but to ask a question; the fellow they switched me to (clearly an older fellow) was rude because he had to answer more than one question.

Since this was a specific body question, at one point I asked if he had done the install of this part himself, and I guess that was a bit too far because the question and answer period was over! How dare I ask that?!

However, in six years I have received most everything that I have ordered on time and correctly. I will continue to buy from Snyders but will experiment with Berts just to get familiar with them. I think I need someone more personable to answer questions, and honestly, as we switch to newer and younger owners of Model A's, they need to start realizing that a smaller percentage of owners are knowledgeable from the start.

While I was not there to observe both sides of the conversation, let me just say it this way. In all likelihood you spoke with Tom Jordan, ...and while he might have seemed "brash", he really is a genuinely nice and knowledgeable individual. Something to ponder that might be in his defense is tech advise is not his only job at Snyders. Getting orders filled is, --and you never know if Tom reluctantly dropped what he was doing to help you out yet had 10 other critical things on hold because of it. Knowing how Tom is, I truthfully would just chock it up to a stressful moment for him and not think about it again. He really IS a nice guy, ...and remember that he gets MANY questions a day from employees and customers who need immediate answers.

Originally Posted by Ed

Brent:

Your question is a good one. In my case I realized these parts from Mac's are likely the same parts furnished by other suppliers as well. So price was the underlying issue when I ordered these parts from them.

When I had problems with the parts quality I asked specific questions when ordering from Bert's. They knew exactly what I was asking about when these questions were asked. The parts they offered were much better quality.

That is not always a factual statement, and in reality there are many more items out there that have multiple suppliers for. Just like WalMart and Target both carry Toasters, never assume they are the same product and the same quality. I generally think of Macs as wanting to distribute the WalMart-quality merchandise.