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#15 |
Senior Member
Join Date: Aug 2014
Location: Export, PA (Outside of Pittsburgh)
Posts: 520
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In this case, yes. In communications with companies that I deal with, when I find a company that is actually wanting to help me with a problem, it is a company that I want to work with. I have had issues where a company essentially told me to take it or leave it.
So, in the Model A restoration hobby, when I stumble across a company that wants to help me with a problem, I consider this company good and worth of support. I had some problems with the ribs that I ordered from Fordwood, but they have gone out of their way to help with this issue and try to figure out a way to make things work. This included a full and complete return of my money!! I can make the ribs work with a small amount of rework. No issue. Classic Wood Manufacturing is much closer and I got my header, well packaged, in just a couple of days. Great company, they notified me immediately that they had the part I wanted in stock. Great customer service. That is why I say these companies are worth consideration. |
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