The Ford Barn

aussie merc · 12-22-2021, 05:05 AM

question are these guys still active i realise its winter and holiday season in the states [high summer here] but really 5 emails via contact us on there web page and facebook and NO reply, they say to call on the phone but not a viable solution due to time variations

rockfla · 12-22-2021, 07:36 AM

Yes, they are still open. Mike is extremely busy....not to dismiss your efforts or number of attempts by any means.......He is on here "fairly" regular.....I'm sure he will see this and be in contact with you shortly. Hang in there my friend.

Tim Ayers · 12-22-2021, 07:39 AM

I'm sure he is slammed with holiday orders. If possible, phone is best. Whenever I've called, either Michael or his wife have picked up the phone quickly.

Frank Miller · 12-22-2021, 07:54 AM

I consider Mike a personal friend and I do not even dare call him unless necessary.
He and Jane run the business and are extremely busy there while raising their little girl.
If you do get ahold of them you will find immediate knowledgeable help. You mat need to do a 3am wakeup for that but it will be worth it.

Zax40 · 12-22-2021, 09:19 AM

My wife placed an order earlier this month with 3rd Gen. Shipped out and arrived at our house pretty quickly for December.

DavidG · 12-22-2021, 09:53 AM

Sponsored Links (Register now to hide all advertisements)

A text message is often better than a phone call or email. As others have noted, Michael is non-stop super busy, so please be patient. The wait will be worth it.

GaryU. · 12-22-2021, 10:55 AM

Think they are on a Holiday break till December 28.

Mike34 · 12-22-2021, 11:35 AM

When you access the 3rd Gen web site, a pop up informs you that they are indeed on break until December 28th.

36crazy · 12-22-2021, 12:11 PM

I order off there website quite often and get my products very fast, one of the best early ford parts options in my opinion.

aussie merc · 12-22-2021, 04:38 PM

dont want to sound like im whingeing but i didnt send 5 emails in a week it was over 2 months as i have questions about certain products and need to be sure they fit as returns arnt that simple as freight costs are often twice the item costs . But as they come so recomended by one and all i will keep trying

rockfla · 12-22-2021, 04:48 PM

Quote:

Originally Posted by aussie merc

dont want to sound like im whingeing but i didnt send 5 emails in a week it was over 2 months as i have questions about certain products and need to be sure they fit as returns arnt that simple as freight costs are often twice the item costs . But as they come so recomended by one and all i will keep trying

Try after the 28th, again Mike is on here fairly regular SO he should pick up on it.....IF not I can make a call on the 28th for you with a "heads up" IF need be

35fordtn · 12-23-2021, 01:27 PM

Quote:

Originally Posted by aussie merc

dont want to sound like im whingeing but i didnt send 5 emails in a week it was over 2 months as i have questions about certain products and need to be sure they fit as returns arnt that simple as freight costs are often twice the item costs . But as they come so recomended by one and all i will keep trying

I am sorry for your issues. You have a VERY valid complaint. We have had employee issues as of recent and I have been working myself ragged. We decided to close down on Tuesday for a week, as I needed a mental reset and family time.
We have had issues with some emails not going through to us especially if there is a attachment.

Please email me directly at my personal email [email protected], and I will answer your questions. Or call 844-327-5988 when we reopen.

Our resolution next year is to get the business caught up and be more promt whatever it takes.

Tim Ayers · 12-23-2021, 01:41 PM

Quote:

Originally Posted by 35fordtn

I am sorry for your issues. You have a VERY valid complaint. We have had employee issues as of recent and I have been working myself ragged. We decided to close down on Tuesday for a week, as I needed a mental reset and family time.
We have had issues with some emails not going through to us especially if there is a attachment.

Please email me directly at my personal email [email protected], and I will answer your questions. Or call 844-327-5988 when we reopen.

Our resolution next year is to get the business caught up and be more promt whatever it takes.

Can't beat that.

aussie merc · 12-23-2021, 09:53 PM

Mike thank you will do as you ask but will wait till after the new year so as to give you a chance to clear your head again thanks for taking the time to reply

ssffnomad · 12-23-2021, 10:44 PM

Aussie Merc , just made a Gentlemen’s response

21stud · 01-04-2022, 10:35 AM

I just want to say thanks to Michael 3rd gen, excellent customer service again!

You guys are definitely best of this business. Greetings from Finland

Gee Whizz · 01-04-2022, 11:12 AM

Quote:

Originally Posted by aussie merc

question are these guys still active i realise its winter and holiday season in the states [high summer here] but really 5 emails via contact us on there web page and facebook and NO reply, they say to call on the phone but not a viable solution due to time variations

No problem getting in touch with them here, I spoke to them yesterday but, over the holiday, most suppliers were running on minimal staff.

Cheers!

DavidG · 01-04-2022, 03:48 PM

Speaking of gentlemen, his preference is Michael, not "Mike", but he is too much the gentleman to call you on it.

12-22-2021, 05:05 AM	#1
aussie merc Senior Member Join Date: Sep 2016 Location: sydney australia Posts: 1,125	3rd gen autos question are these guys still active i realise its winter and holiday season in the states [high summer here] but really 5 emails via contact us on there web page and facebook and NO reply, they say to call on the phone but not a viable solution due to time variations

12-22-2021, 07:36 AM	#2
rockfla Senior Member Join Date: Mar 2014 Location: Jacksonville FL Posts: 4,807	Re: 3rd gen autos Yes, they are still open. Mike is extremely busy....not to dismiss your efforts or number of attempts by any means.......He is on here "fairly" regular.....I'm sure he will see this and be in contact with you shortly. Hang in there my friend.

12-22-2021, 07:39 AM	#3
Tim Ayers Senior Member Join Date: May 2010 Location: NJ Posts: 6,921	Re: 3rd gen autos I'm sure he is slammed with holiday orders. If possible, phone is best. Whenever I've called, either Michael or his wife have picked up the phone quickly.

12-22-2021, 07:54 AM	#4
Frank Miller Senior Member Join Date: May 2010 Location: Auburn, MA Posts: 2,106	Re: 3rd gen autos I consider Mike a personal friend and I do not even dare call him unless necessary. He and Jane run the business and are extremely busy there while raising their little girl. If you do get ahold of them you will find immediate knowledgeable help. You mat need to do a 3am wakeup for that but it will be worth it. __________________ “The technique of infamy is to start two lies at once and get people arguing heatedly over which is true.” ~ Ezra Pound

12-22-2021, 09:19 AM	#5
Zax40 Senior Member Join Date: Feb 2019 Location: Atlanta, GA Posts: 433	Re: 3rd gen autos My wife placed an order earlier this month with 3rd Gen. Shipped out and arrived at our house pretty quickly for December.

12-22-2021, 09:53 AM	#6
DavidG Senior Member Join Date: May 2010 Location: southeastern Michigan Posts: 10,601	Re: 3rd gen autos Sponsored Links (Register now to hide all advertisements) A text message is often better than a phone call or email. As others have noted, Michael is non-stop super busy, so please be patient. The wait will be worth it.

12-22-2021, 10:55 AM	#7
GaryU. Senior Member Join Date: May 2010 Location: Beaver Dam, Wisconsin Posts: 831	Re: 3rd gen autos Think they are on a Holiday break till December 28.

12-22-2021, 11:35 AM	#8
Mike34 Senior Member Join Date: May 2010 Location: Massachusetts Posts: 125	Re: 3rd gen autos When you access the 3rd Gen web site, a pop up informs you that they are indeed on break until December 28th.

12-22-2021, 12:11 PM	#9
36crazy Member Join Date: Dec 2019 Location: Conneaut, Ohio Posts: 43	Re: 3rd gen autos I order off there website quite often and get my products very fast, one of the best early ford parts options in my opinion.

12-22-2021, 04:38 PM	#10
aussie merc Senior Member Join Date: Sep 2016 Location: sydney australia Posts: 1,125	Re: 3rd gen autos dont want to sound like im whingeing but i didnt send 5 emails in a week it was over 2 months as i have questions about certain products and need to be sure they fit as returns arnt that simple as freight costs are often twice the item costs . But as they come so recomended by one and all i will keep trying

12-23-2021, 09:53 PM	#14
aussie merc Senior Member Join Date: Sep 2016 Location: sydney australia Posts: 1,125	Re: 3rd gen autos Mike thank you will do as you ask but will wait till after the new year so as to give you a chance to clear your head again thanks for taking the time to reply

12-23-2021, 10:44 PM	#15
ssffnomad Senior Member Join Date: Aug 2021 Location: Upstate N.Y. Posts: 544	Re: 3rd gen autos Aussie Merc , just made a Gentlemen’s response

01-04-2022, 10:35 AM	#16
21stud Member Join Date: Jun 2015 Location: Finland Posts: 77	Re: 3rd gen autos I just want to say thanks to Michael 3rd gen, excellent customer service again! You guys are definitely best of this business. Greetings from Finland

01-04-2022, 03:48 PM	#18
DavidG Senior Member Join Date: May 2010 Location: southeastern Michigan Posts: 10,601	Re: 3rd gen autos Speaking of gentlemen, his preference is Michael, not "Mike", but he is too much the gentleman to call you on it.