3rd gen autos
 

question are these guys still active i realise its winter and holiday season in the states [high summer here] but really 5 emails via contact us on there web page and facebook and NO reply, they say to call on the phone but not a viable solution due to time variations

Re: 3rd gen autos
 

Yes, they are still open. Mike is extremely busy....not to dismiss your efforts or number of attempts by any means.......He is on here "fairly" regular.....I'm sure he will see this and be in contact with you shortly. Hang in there my friend.

Re: 3rd gen autos
 

I'm sure he is slammed with holiday orders. If possible, phone is best. Whenever I've called, either Michael or his wife have picked up the phone quickly.

Re: 3rd gen autos
 

I consider Mike a personal friend and I do not even dare call him unless necessary.
He and Jane run the business and are extremely busy there while raising their little girl.
If you do get ahold of them you will find immediate knowledgeable help. You mat need to do a 3am wakeup for that but it will be worth it.

Re: 3rd gen autos
 

My wife placed an order earlier this month with 3rd Gen. Shipped out and arrived at our house pretty quickly for December.

Re: 3rd gen autos
 

A text message is often better than a phone call or email. As others have noted, Michael is non-stop super busy, so please be patient. The wait will be worth it.

Re: 3rd gen autos
 

Think they are on a Holiday break till December 28.

Re: 3rd gen autos
 

When you access the 3rd Gen web site, a pop up informs you that they are indeed on break until December 28th.

Re: 3rd gen autos
 

I order off there website quite often and get my products very fast, one of the best early ford parts options in my opinion.

Re: 3rd gen autos
 

dont want to sound like im whingeing but i didnt send 5 emails in a week it was over 2 months as i have questions about certain products and need to be sure they fit as returns arnt that simple as freight costs are often twice the item costs . But as they come so recomended by one and all i will keep trying

Re: 3rd gen autos
 

Try after the 28th, again Mike is on here fairly regular SO he should pick up on it.....IF not I can make a call on the 28th for you with a "heads up" IF need be

Re: 3rd gen autos
 

I am sorry for your issues. You have a VERY valid complaint. We have had employee issues as of recent and I have been working myself ragged. We decided to close down on Tuesday for a week, as I needed a mental reset and family time.
We have had issues with some emails not going through to us especially if there is a attachment.

Please email me directly at my personal email [email protected], and I will answer your questions. Or call 844-327-5988 when we reopen.

Our resolution next year is to get the business caught up and be more promt whatever it takes.

Re: 3rd gen autos
 

Can't beat that.

Re: 3rd gen autos
 

Mike thank you will do as you ask but will wait till after the new year so as to give you a chance to clear your head again thanks for taking the time to reply

Re: 3rd gen autos
 

Aussie Merc , just made a Gentlemen’s response

Re: 3rd gen autos
 

I just want to say thanks to Michael 3rd gen, excellent customer service again!

You guys are definitely best of this business. Greetings from Finland:)

Re: 3rd gen autos
 

No problem getting in touch with them here, I spoke to them yesterday but, over the holiday, most suppliers were running on minimal staff.

Cheers!

Re: 3rd gen autos
 

Speaking of gentlemen, his preference is Michael, not "Mike", but he is too much the gentleman to call you on it.