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02-02-2014, 02:51 PM | #1 |
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Join Date: Jun 2012
Location: Gaylord, Michigan
Posts: 1,605
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Bob Drake Company
Guys....
Has anyone had any problems within the last week or so in contacting Bob Drake Compnay. I guy I know has called and called and called and sent mails and voicemails and never an answer. All he wants to do is buy something and for almost two weeks Drake's "missing in action" ? I bought a rear '40 bumper in December with now problem, but he wants to "talk" to someone to discuss a couple things. Thx...Mike |
02-02-2014, 03:33 PM | #2 |
Senior Member
Join Date: May 2010
Location: Holland Mi
Posts: 642
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Re: Bob Drake Company
Everything seems normal, I just received my $30 worth of parts that cost $47 with shipping.
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02-02-2014, 04:21 PM | #3 |
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Join Date: Mar 2011
Location: Greencastle, PA
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Re: Bob Drake Company
I sent a question to [email protected] last Monday and am still waiting for an answer.
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02-02-2014, 05:52 PM | #4 |
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Join Date: Jun 2012
Location: Gaylord, Michigan
Posts: 1,605
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Re: Bob Drake Company
$17 for shipping ? Well...that's Bob Drake ! LOL
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02-02-2014, 07:03 PM | #5 |
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Join Date: Oct 2010
Location: North Pole, Alaska
Posts: 1,470
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Re: Bob Drake Company
I wish I could get by with only $17 shipping on a $30 item, sometimes the shipping is as much as the item costs.
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02-02-2014, 07:14 PM | #6 |
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Join Date: May 2010
Location: Snohomish,WA
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Re: Bob Drake Company
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02-02-2014, 07:33 PM | #7 |
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Join Date: May 2010
Location: Holland Mi
Posts: 642
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Re: Bob Drake Company
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02-02-2014, 07:39 PM | #8 |
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Join Date: May 2010
Location: Illinois
Posts: 2,184
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Re: Bob Drake Company
I wanted to return an item and I called several times and did not get through. I sent an email and received a return number the next day. Busy I guess.
John |
02-02-2014, 08:22 PM | #9 |
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Join Date: Sep 2013
Location: Florida
Posts: 588
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Re: Bob Drake Company
I have mixed feelings about BD. I've tried to call them several times about orders and have given up waiting on hold a couple of times. In fact, I did this just a few days ago and gave up. Had a question about an item on back order. Then I sent an email. Took a couple of days but finally did get an answer.
On another occasion, I called wanting to return an item. The guy on the other end couldn't deal with the fact I did not have the 'invoice' number. All I had was the 'order' number. I'm thinking, 'holy sh..t, man, I can't believe you can't look up my invoice number from the order number. So...I don't know..... To me customer service is the one thing that prevents a lot of decent companies from becoming great companies. Having said that, I will continue to order from them and I'm very appreciative they are helping me with my old Ford.
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02-02-2014, 08:31 PM | #10 |
Senior Member
Join Date: May 2010
Posts: 188
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Re: Bob Drake Company
Mike42....Try Joes Antiquee Auto at1-800-508-3980....That is where I get my Dake parts.... A good guy to deal with.....
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02-03-2014, 08:03 AM | #11 |
Senior Member
Join Date: Jun 2012
Location: Gaylord, Michigan
Posts: 1,605
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Re: Bob Drake Company
Thx Fotty....I'll pass that on to my Buddy
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02-03-2014, 08:06 AM | #12 |
Senior Member
Join Date: May 2010
Location: NW Arkansas
Posts: 361
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Re: Bob Drake Company
I called 4 times and left 3 messages and emails, stayed on hold for 22minutes.....never did get a return call or email.
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02-03-2014, 10:21 AM | #13 |
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Location: Windy City
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Re: Bob Drake Company
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02-03-2014, 03:15 PM | #14 |
Senior Member
Join Date: May 2010
Posts: 4,751
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Re: Bob Drake Company
I too find I can not get through to their phone number. Placed a web order and wanted it shipped "complete" Then when the missing part came in, they still did not ship. sent emails to customer service....although I was told my order was ready to ship several days later it still did not ship. Finally about week later, shipped and I received everything in good order. Noticed they charge an unusual fee for something like delivery guarantee??? Whats that about?
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02-03-2014, 04:03 PM | #15 |
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Join Date: May 2010
Location: Roseville, CA
Posts: 172
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Re: Bob Drake Company
I talked to 'em last week...probably waited on hold for 10 minutes.
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02-03-2014, 04:28 PM | #16 |
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Join Date: May 2013
Location: Lyndon, Vt.
Posts: 456
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Re: Bob Drake Company
I've never spoke with a person at Drake's. Always on hold and when selecting "talk to front desk" I was immediately sent to a voice mail box. Didn't bother leaving a message. They aren't the only game in town. I'll try Joe's or Joblot and see how that works. Most of us old folks don't like playing telephone tag.
Howard |
02-03-2014, 05:31 PM | #17 |
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Join Date: Jul 2011
Location: Deerfield N.H.
Posts: 294
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Re: Bob Drake Company
As everyone say's, Joe Antique is the best! If you've never used him, you should.
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02-03-2014, 06:22 PM | #18 |
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Join Date: May 2010
Location: Near Rising Sun, Maryland
Posts: 10,858
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Re: Bob Drake Company
I always use their internet catalog to place orders during their free shipping programs. Can't ever remember calling them but they have called me about items on back order wanting to know if they should ship what is available or hold the order until BO parts arrive. I have also occasionally picked up my orders at Hershey. Never had a problem with Drake or any of our other well known suppliers, except for MAC's Antigue Auto Parts, not to be confused with Mac VP or Uncle Max who are two of our very best, IMO.
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02-03-2014, 06:27 PM | #19 |
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Re: Bob Drake Company
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02-03-2014, 07:00 PM | #20 |
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Join Date: Jan 2014
Location: Atlanta, GA
Posts: 482
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Re: Bob Drake Company
Hey thanks for the heads up on Joe's Antique Auto. Here is the link:
http://joesantiqueauto.com/catalog.html |
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