The Ford Barn

700rpm · 07-03-2012, 11:39 AM

Two weeks ago I ordered a buncha parts from Bratton's, among which was a new front floor mat for my coupe. When I unpacked the stuff yesterday, I noticed the mat was badly damaged; it looked like someone had slashed it several times with a packing knife, though the cuts didn't go all the way through to the front.

So when I called Bratton's this morning to explain the problem, they said they would just send me a new one. No fuss, no muss, no bother. That is the right way to run a business!

5window · 07-03-2012, 12:13 PM

Yep, they're one of the good folks.

bbrocksr · 07-03-2012, 12:45 PM

Quote:

Originally Posted by 700rpm

Two weeks ago I ordered a buncha parts from Bratton's, among which was a new front floor mat for my coupe. When I unpacked the stuff yesterday, I noticed the mat was badly damaged; it looked like someone had slashed it several times with a packing knife, though the cuts didn't go all the way through to the front.

So when I called Bratton's this morning to explain the problem, they said they would just send me a new one. No fuss, no muss, no bother. That is the right way to run a business!

Brattons is first class!
Bill

Franchise_24 · 07-03-2012, 12:58 PM

I like dealing with them! They are a great company.

peters180a/170b · 07-03-2012, 02:05 PM

Yes they are like most suppliers...

RockHillWill · 07-03-2012, 03:02 PM

Sponsored Links (Register now to hide all advertisements)

When I did my wide bed pick up, I had the incorrect date on the glass. I called and jeff stayed late at night, redid the etching and overnighted the new glass to me.

I am forever a Brattons fan!

peters180a/170b · 07-03-2012, 03:04 PM

I see you have a problem with "DATES" Will????l.o.l.

400A-64 · 07-03-2012, 03:33 PM

You Can't beat the Service or Quality!!!

Hunter · 07-03-2012, 04:39 PM

I live near Bratton's and have known Walt for 15 or so years and Jeff perhaps for the last ten years. The thing I value most about both of them is their honesty. They will always tell you the truth even if it jeopardizes the sale of an item.

Both of them have helped me so much over the years by often giving me a lead on who might have an original part that I was seeking. Walt has often helped me by pointing out the differences between a repo and original part when I was having difficulty sorting out my "treasures" from Hershey.

Finer folks you will not find - Hunter

Tom Endy · 07-03-2012, 05:18 PM

I first met Walt Bratton at the 1992 MAFCA meet in Dallas. He attended all the technical seminars and helped with anything needed, visual aids, moving chairs, whatever. However what struck me was that he piled a large quantity of boxes with his catalog in them on the back table free for the taking. This was when most suppliers wanted to charge you a fee for their catalog.

I thought at the time this fellow knows how to do business. What better way to put a catalog in the hands of people who are his potential market.

I have done business with him ever since and he is truely a gentleman.

Tom Endy

jrapose · 07-03-2012, 05:46 PM

I ordered a lower metal pannel for my roadster from Mac's ...it arrived bent...
I sent them an e-mail... all they wanted to do was argue.. said I probably did it...what jerks. They would not take it back..

Franchise_24 · 07-03-2012, 06:12 PM

Quote:

Originally Posted by jrapose

I ordered a lower metal pannel for my roadster from Mac's ...it arrived bent...
I sent them an e-mail... all they wanted to do was argue.. said I probably did it...what jerks. They would not take it back..

That's not the way to to business, you need to take care of your customers. Be careful who you say that around though...there are people here that will say it is your fault and Macs did nothing wrong lol

raprice · 07-03-2012, 07:25 PM

I've never had the pleasure of meeting Walt Bratton, but it's been a pleasure to deal with him and his crew. Every purchase I've made from Brattons has been a terrific experience.
Rog

Aerocraft · 07-03-2012, 07:30 PM

I truly appreciate Bratton's way of doing business. Gar Williams

JtownJoe · 07-03-2012, 07:51 PM

I live about 2 1/2 hours from Bratton's & make the trip anytime I am ready for some parts & have always been treated fairly. Great Company to deal with.

700rpm · 07-03-2012, 08:06 PM

I hope the folks at Bratton's get to read this thread.

wrndln · 07-03-2012, 08:38 PM

I to won't buy anything from Mac's anymore. Twice I ask the person(s) on the phone, some time apart and with different sheetmetal parts, where the parts came from. They told me in a not so nice way "we don't divulge our suppliers". I wanted to make sure the parts weren't from Howell's in Texas. Now, Mac's is the last place I will ever go for parts. I agree Bratton's is one of the best along with Bert's.
Rusty Nelson

Mitch Bunkin in PA · 07-03-2012, 10:10 PM

Ordered from Brattons yesterday. Order arrived today OK.

BILL WILLIAMSON · 07-03-2012, 11:09 PM

Quote:

Originally Posted by wrndln

I to won't buy anything from Mac's anymore. Twice I ask the person(s) on the phone, some time apart and with different sheetmetal parts, where the parts came from. They told me in a not so nice way "we don't divulge our suppliers". I wanted to make sure the parts weren't from Howell's in Texas. Now, Mac's is the last place I will ever go for parts. I agree Bratton's is one of the best along with Bert's.
Rusty Nelson

Rusty,
Go easy on Mac's, I've bought a LOT of parts from them and they're DAMN good folks to deal with!!
Nobody's perfect! Bill Williamson

CountrySquire55 · 07-04-2012, 06:04 AM

I am fortunate to live close to Bratton's and go there directly to get my parts. Walt, Jeff, and the other folks have never been less than totally helpful and friendly. The one time I had a problem with a part fitting properly, Walt took it back without question. He determined the part had been incorrectly made by the supplier, and then took them all off his shelves until he could get the correctly-sized part remade by the supplier. Bratton's is a quality organization in my opinion!

07-03-2012, 11:39 AM	#1
700rpm Senior Member Join Date: May 2010 Location: Portland, Oregon Posts: 5,906	Kudos to Bratton's Two weeks ago I ordered a buncha parts from Bratton's, among which was a new front floor mat for my coupe. When I unpacked the stuff yesterday, I noticed the mat was badly damaged; it looked like someone had slashed it several times with a packing knife, though the cuts didn't go all the way through to the front. So when I called Bratton's this morning to explain the problem, they said they would just send me a new one. No fuss, no muss, no bother. That is the right way to run a business! __________________ Ray Horton, Portland, OR As you go through life, keep your eye on the donut, not the hole.

07-03-2012, 12:13 PM	#2
5window Senior Member Join Date: May 2010 Location: Lewisburg,PA Posts: 938	Re: Kudos to Bratton's Yep, they're one of the good folks.

07-03-2012, 12:58 PM	#4
Franchise_24 Senior Member Join Date: May 2010 Location: Lexington, Ohio Posts: 782	Re: Kudos to Bratton's I like dealing with them! They are a great company.

07-03-2012, 02:05 PM	#5
peters180a/170b Senior Member Join Date: May 2010 Location: Putnam Valley N.Y. Posts: 2,151	Re: Kudos to Bratton's Yes they are like most suppliers...

07-03-2012, 03:02 PM	#6
RockHillWill Senior Member Join Date: May 2010 Location: Rock Hill, S.C. Posts: 985	Re: Kudos to Bratton's Sponsored Links (Register now to hide all advertisements) When I did my wide bed pick up, I had the incorrect date on the glass. I called and jeff stayed late at night, redid the etching and overnighted the new glass to me. I am forever a Brattons fan! __________________ Uncle Bud says "too soon old, too late smart!"

07-03-2012, 03:04 PM	#7
peters180a/170b Senior Member Join Date: May 2010 Location: Putnam Valley N.Y. Posts: 2,151	Re: Kudos to Bratton's I see you have a problem with "DATES" Will????l.o.l.

07-03-2012, 03:33 PM	#8
400A-64 Senior Member Join Date: Aug 2010 Location: Grass Valley,CA Posts: 295	Re: Kudos to Bratton's You Can't beat the Service or Quality!!!

07-03-2012, 04:39 PM	#9
Hunter Senior Member Join Date: May 2010 Location: Gaithersburg, Maryland Posts: 518	Re: Kudos to Bratton's I live near Bratton's and have known Walt for 15 or so years and Jeff perhaps for the last ten years. The thing I value most about both of them is their honesty. They will always tell you the truth even if it jeopardizes the sale of an item. Both of them have helped me so much over the years by often giving me a lead on who might have an original part that I was seeking. Walt has often helped me by pointing out the differences between a repo and original part when I was having difficulty sorting out my "treasures" from Hershey. Finer folks you will not find - Hunter

07-03-2012, 05:18 PM	#10
Tom Endy Senior Member Join Date: May 2010 Location: Southern California Posts: 3,131	Re: Kudos to Bratton's I first met Walt Bratton at the 1992 MAFCA meet in Dallas. He attended all the technical seminars and helped with anything needed, visual aids, moving chairs, whatever. However what struck me was that he piled a large quantity of boxes with his catalog in them on the back table free for the taking. This was when most suppliers wanted to charge you a fee for their catalog. I thought at the time this fellow knows how to do business. What better way to put a catalog in the hands of people who are his potential market. I have done business with him ever since and he is truely a gentleman. Tom Endy

07-03-2012, 05:46 PM	#11
jrapose Senior Member Join Date: Jan 2012 Posts: 249	Re: Kudos to Bratton's I ordered a lower metal pannel for my roadster from Mac's ...it arrived bent... I sent them an e-mail... all they wanted to do was argue.. said I probably did it...what jerks. They would not take it back..

07-03-2012, 07:25 PM	#13
raprice Senior Member Join Date: May 2010 Location: Elwood, NY Posts: 299	Re: Kudos to Bratton's I've never had the pleasure of meeting Walt Bratton, but it's been a pleasure to deal with him and his crew. Every purchase I've made from Brattons has been a terrific experience. Rog

07-03-2012, 07:30 PM	#14
Aerocraft Senior Member Join Date: May 2010 Location: Naperville, IL Posts: 1,387	Re: Kudos to Bratton's I truly appreciate Bratton's way of doing business. Gar Williams

07-03-2012, 07:51 PM	#15
JtownJoe Senior Member Join Date: May 2010 Location: Johnstown, PA Posts: 342	Re: Kudos to Bratton's I live about 2 1/2 hours from Bratton's & make the trip anytime I am ready for some parts & have always been treated fairly. Great Company to deal with.

07-03-2012, 08:06 PM	#16
700rpm Senior Member Join Date: May 2010 Location: Portland, Oregon Posts: 5,906	Re: Kudos to Bratton's I hope the folks at Bratton's get to read this thread. __________________ Ray Horton, Portland, OR As you go through life, keep your eye on the donut, not the hole.

07-03-2012, 08:38 PM	#17
wrndln Senior Member Join Date: May 2010 Location: Lakeville, MN Posts: 5,165	Re: Kudos to Bratton's I to won't buy anything from Mac's anymore. Twice I ask the person(s) on the phone, some time apart and with different sheetmetal parts, where the parts came from. They told me in a not so nice way "we don't divulge our suppliers". I wanted to make sure the parts weren't from Howell's in Texas. Now, Mac's is the last place I will ever go for parts. I agree Bratton's is one of the best along with Bert's. Rusty Nelson

07-03-2012, 10:10 PM	#18
Mitch Bunkin in PA Senior Member Join Date: May 2010 Location: Pipersville,Bucks County,PA Posts: 142	Re: Kudos to Bratton's Ordered from Brattons yesterday. Order arrived today OK. __________________ WEBSITE=http://faculty.bucks.edu/bunkinm/ "Most people ONLY want to know what they already believe and nothing more."

07-04-2012, 06:04 AM	#20
CountrySquire55 Member Join Date: Jan 2011 Location: Central Maryland Posts: 96	Re: Kudos to Bratton's I am fortunate to live close to Bratton's and go there directly to get my parts. Walt, Jeff, and the other folks have never been less than totally helpful and friendly. The one time I had a problem with a part fitting properly, Walt took it back without question. He determined the part had been incorrectly made by the supplier, and then took them all off his shelves until he could get the correctly-sized part remade by the supplier. Bratton's is a quality organization in my opinion!