The Ford Barn

flathead48 · 10-30-2015, 11:39 AM

I would like to share my experience with L B customer service. This spring I purchased a new top for my 48 Ford, approximately a month after installation I notice a couple of stitches sticking up where the top is tacked to the rear bow. I sent a picture to LB and within a day they told me their machine cut the stitching to close and the top would have to be replaced. I received a call from the president of LB plus a follow up email assuring me that this was their fault and they would accept 100% the installation cost. We are talking upwards of possibly $1,000.00. Mr. Holbrook supported any decision, any means I chose to replace this top. I have never in my years had any manufacture agree to cover labor cost on any defected part especially at this level. Just though the Ford Barners should know how LB handles their mistakes and how they value their customers.
Thank you LB and Mr. Holbrook

Seth Swoboda · 10-30-2015, 12:57 PM

Thanks for posting your positive experience with a vendor.

Chris · 10-30-2015, 01:07 PM

Good on them! One reason they are ranked so highly. I wish other vendors would take a similar approach

jacob smith · 10-30-2015, 01:43 PM

Glad to hear that since i am looking at getting a top from them

Joe Immler · 10-30-2015, 01:58 PM

They have also served me well. Good company to work with.

V8 Bob · 10-30-2015, 02:22 PM

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Quote:

Originally Posted by joe immler

they have also served me well. Good company to work with.

x2^^^.

Kerk · 10-30-2015, 03:04 PM

Lee would be proud to hear this ! Prided himself on quality and satisified customers .JM2Cw kx 35ford

bobH · 10-30-2015, 03:19 PM

So, what are you going to do? Accept their generosity, and live with it? Or install another top? Or?
And,what's to happen with the removed top? My criteria for perfection might be a little less... I might be a candidate to purchace the defective top, if it is at a reduced, 'blem' price ??? Maybe LB will take the top back, and do some sort of 'functional' repair ???
Just a passing thought..
(And, BTW, My car is already outfitted with LB upholstery & top - 20+ yrs old.)

Bluebell · 10-30-2015, 06:14 PM

Some of us have no idea what LB is. Maybe it is a good thing (don't break any forum rules) to do a bit of a promo for them. Let us know what they do.
These sort of business's don't get enough of the good press.

BlueSunoco · 10-30-2015, 06:16 PM

Good to hear and yes, thanks for this post.

I know that any antique Ford I have been around, and if it has an LB top and or interior, the owners are quick to point it out

Very good selling point also, if the car is LeBarron Bonney equipped!!

Rustyspokes · 10-30-2015, 06:37 PM

LB , are VERY good , I had a Headliner done, it was not properly ; spaced ; aligned with the Top wood bows on my 34 Ford 4 Dr , I sent them some pictures and they replaced it ,they sent another one , No charge , they are Very good , even talked to the guy in the shop, very accommodating , Top Notch Company !!

TJ · 10-30-2015, 06:44 PM

I recently had a similar experience with a head liner and some small filler panels on a 40 Ford. I dealt with Wendie who is a super nice lady and she took care of the problem. Excellent customer service by LeBaron-Bonney. I have been a repeat customer and will continue to do business with them.

10-30-2015, 11:39 AM	#1
flathead48 Senior Member Join Date: May 2010 Location: Saratoga Springs, NY Posts: 1,111	Customer Service I would like to share my experience with L B customer service. This spring I purchased a new top for my 48 Ford, approximately a month after installation I notice a couple of stitches sticking up where the top is tacked to the rear bow. I sent a picture to LB and within a day they told me their machine cut the stitching to close and the top would have to be replaced. I received a call from the president of LB plus a follow up email assuring me that this was their fault and they would accept 100% the installation cost. We are talking upwards of possibly $1,000.00. Mr. Holbrook supported any decision, any means I chose to replace this top. I have never in my years had any manufacture agree to cover labor cost on any defected part especially at this level. Just though the Ford Barners should know how LB handles their mistakes and how they value their customers. Thank you LB and Mr. Holbrook

10-30-2015, 12:57 PM	#2
Seth Swoboda Senior Member Join Date: May 2010 Location: Southern Illinois Posts: 3,795	Re: Customer Service Thanks for posting your positive experience with a vendor.

10-30-2015, 01:07 PM	#3
Chris Senior Member Join Date: May 2010 Location: Spokane, WA Posts: 2,976	Re: Customer Service Good on them! One reason they are ranked so highly. I wish other vendors would take a similar approach __________________ Thee Inland Emperors

10-30-2015, 01:43 PM	#4
jacob smith Senior Member Join Date: Nov 2014 Location: New ringgold pa Posts: 311	Re: Customer Service Glad to hear that since i am looking at getting a top from them __________________ Ford

10-30-2015, 01:58 PM	#5
Joe Immler Senior Member Join Date: Dec 2012 Location: Massillon, Ohio Posts: 783	Re: Customer Service They have also served me well. Good company to work with.

10-30-2015, 03:04 PM	#7
Kerk Senior Member Join Date: May 2010 Posts: 642	Re: Customer Service Lee would be proud to hear this ! Prided himself on quality and satisified customers .JM2Cw kx 35ford

10-30-2015, 03:19 PM	#8
bobH Senior Member Join Date: May 2010 Location: so cal, placerville, vegas Posts: 1,394	Re: Customer Service So, what are you going to do? Accept their generosity, and live with it? Or install another top? Or? And,what's to happen with the removed top? My criteria for perfection might be a little less... I might be a candidate to purchace the defective top, if it is at a reduced, 'blem' price ??? Maybe LB will take the top back, and do some sort of 'functional' repair ??? Just a passing thought.. (And, BTW, My car is already outfitted with LB upholstery & top - 20+ yrs old.) Last edited by bobH; 10-30-2015 at 03:26 PM.

10-30-2015, 06:14 PM	#9
Bluebell Senior Member Join Date: Nov 2012 Location: Tauranga, New Zealand Posts: 726	Re: Customer Service Some of us have no idea what LB is. Maybe it is a good thing (don't break any forum rules) to do a bit of a promo for them. Let us know what they do. These sort of business's don't get enough of the good press.

10-30-2015, 06:16 PM	#10
BlueSunoco Senior Member Join Date: Sep 2013 Location: Windy City Posts: 937	Re: Customer Service Good to hear and yes, thanks for this post. I know that any antique Ford I have been around, and if it has an LB top and or interior, the owners are quick to point it out Very good selling point also, if the car is LeBarron Bonney equipped!!

10-30-2015, 06:37 PM	#11
Rustyspokes Senior Member Join Date: May 2010 Location: West Coast Canada B.C. Interior Posts: 332	Re: Customer Service LB , are VERY good , I had a Headliner done, it was not properly ; spaced ; aligned with the Top wood bows on my 34 Ford 4 Dr , I sent them some pictures and they replaced it ,they sent another one , No charge , they are Very good , even talked to the guy in the shop, very accommodating , Top Notch Company !!

10-30-2015, 06:44 PM	#12
TJ Senior Member Join Date: May 2010 Location: Napa,California Posts: 6,037	Re: Customer Service I recently had a similar experience with a head liner and some small filler panels on a 40 Ford. I dealt with Wendie who is a super nice lady and she took care of the problem. Excellent customer service by LeBaron-Bonney. I have been a repeat customer and will continue to do business with them.