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01-20-2021, 08:47 AM | #1 |
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Join Date: May 2010
Location: Auburn, MA
Posts: 2,106
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SMS Upholstery order
I ordered December 11th and it arrived January 18th. It took a little while but with the holidays I understand. I'm just happy to be able to find what I did because Kanter no longer carries it.
I recently saw some negative comments and was beginning to worry. In the scheme of things I do not think the wait was excessive. Frank
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01-20-2021, 10:00 AM | #2 |
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Join Date: Jun 2020
Location: Fall Creek, WI
Posts: 213
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Re: SMS Upholstery order
I canceled my order with Cartouch’ after four months with no end in sight. The prediction from Classtique was 5-7 weeks with the qualifier that it will likely be earlier. So far it’s too early go tell.
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01-22-2021, 10:04 PM | #3 |
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Join Date: May 2010
Location: Lexington, NC
Posts: 861
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Re: SMS Upholstery order
Frank, you are very lucky. After over one year of having my upholstery paid for, numerous calls and lots of worrying, SMS finally returned my money. I wouldn't recommend them to anyone. Very poor business practices and I would rate them at negative one in customer service. I am glad to hear you were pleased with them though.
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01-22-2021, 10:16 PM | #4 | |
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Join Date: Sep 2019
Location: Fort Gratiot, Michigan
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Re: SMS Upholstery order
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01-23-2021, 08:42 AM | #5 |
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Join Date: Jun 2010
Location: San Antonio, Texas
Posts: 16,436
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Re: SMS Upholstery order
If it's for materials just make sure they have them in stock. If they don't then reconsider about whether to order or not. Materials are getting more difficult to source due to multiple problems in the world. Almost no textiles come from the US anymore. They mostly all come from somewhere else now days. With a world pandemic and problems with world trade, things are up in the air right now.
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01-23-2021, 11:50 AM | #6 |
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Join Date: May 2010
Posts: 4,484
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Re: SMS Upholstery order
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01-31-2021, 07:58 PM | #7 |
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Join Date: May 2010
Location: Lexington, NC
Posts: 861
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Re: SMS Upholstery order
They told me the material was in stock when I ordered. They never gave me an explanation why they couldn't deliver. BEWARE
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02-01-2021, 01:50 AM | #8 |
Member
Join Date: May 2010
Location: Opposite the Golden Gate
Posts: 63
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Re: SMS Upholstery order
I ordered '34 Fordor Deluxe Kit from Cartouch first week of December and it arrived in 4weeks.
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03-22-2023, 02:01 PM | #9 |
Member
Join Date: Oct 2014
Location: West Virginia
Posts: 43
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Re: SMS Upholstery order
Does anyone have an update on where to purchase replacement interior kits now. I fear they've all gone out of business.
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03-22-2023, 03:06 PM | #10 |
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Join Date: Jun 2010
Location: San Antonio, Texas
Posts: 16,436
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Re: SMS Upholstery order
Even tanning and dieing leather is a trade that has largely gone overseas so no matter how many cows are out there, it's no guarantee that a well tanned and died hide will be available. It's a messy business processing leather hides. I sure wouldn't want to do it.
When a textle mill does a run of a particular material, it sells by the roll. It is usually ordered that way by retailers of material. A roll is a lot of yards to sell. I'm sure they don't mind ordering a roll of quick selling material but slow to sell stuff maybe not so much. I don't know if SMS has any mill equipment or not. If they do then they can mill material themselves but they still pick and choose what the customers are wanting and how much they might need. This will bottleneck production if there are too many orders. |
03-22-2023, 03:16 PM | #11 |
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Join Date: Mar 2014
Location: Jacksonville FL
Posts: 3,963
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Re: SMS Upholstery order
I can add....Green Hartz canvas get run "maybe" once every 5 to 7 years SO.....You either buy a bunch when available and hope it holds for your needs for the next several years OR you wait till the next run!!!! Depending on the source and how long they have had their inventory, you can get samples form three or four shops...ALL a different shade of the same color dark green!!!! THEN you hope whichever one matches, they have enough to meet your needs!!!!
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03-22-2023, 03:31 PM | #12 |
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Join Date: May 2010
Posts: 2,485
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Re: SMS Upholstery order
SMS is 40 miles from me. I can go there for you. Their warehouse is HUGE the inventory is staggering. Maybe I can get a photo of stacks of rolls 30ft high and out of sight. Workers moving all over the place, it is VERY busy, the choices in interior parts is overwhelming to inventory. Newc
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03-22-2023, 04:12 PM | #13 | |
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Join Date: May 2010
Location: Southern Illinois
Posts: 3,795
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Re: SMS Upholstery order
Quote:
There has been numerous disscusions on this topic in the past 6 months here on the fordbarn. If you search you will find them. |
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03-23-2023, 09:31 AM | #14 |
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Join Date: Feb 2020
Posts: 146
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Re: SMS Upholstery order
I bought upholstery cloth for 1952 Crestline from SMS. At first I went thru their online samples and could not find the exact pattern so I thought I would get something period. I asked for quite a few samples, 15-20. When I didn't get them in a few weeks, I contacted them and Doug the owner, over 70, got back to me and said that was a lot of samples and it would take them some time. He asked what I was working on. He said he had the original material and it wasn't on the website. I bought it from him and made the trip from CA to Ore to pick it up six months later combining with an RV vacation trip. I kept in contact since it was so long. I let them know when I would be there and they had it ready. Bottom line, with all the places to get upholstery and kits drying up, we have to do more of the work and put up with less than perfect customer service. For me I was completely satisfied. They do have a huge warehouse and when Doug hangs it up who will take over?
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03-23-2023, 11:15 AM | #15 | |
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Location: Southern Illinois
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Re: SMS Upholstery order
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03-23-2023, 03:38 PM | #16 |
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Join Date: Feb 2020
Posts: 146
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Re: SMS Upholstery order
I don’t feel that way at all. The samples I requested we from other makes in the same years and I wanted then to match the vinyl door panels I wasn’t replacing and has changed color in the past 70 years. I should have let them know up front what I was looking for. Once he knew, he sent me a sample of the original pattern and gave me a 15% discount.
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