The Ford Barn

JayJay · 05-24-2023, 11:12 AM

Last week I ordered a set of the LED taillight inserts (left and right) from Snyders, and they arrived early this week. I installed them yesterday. When I tested them the left brake module initially worked OK, but then flickered and failed. Taillight and license plate light worked fine. Swapped inserts and the problem followed the insert. Bench tested and same thing - taillight works fine, brake light not. These are electronic devices, and sometimes electronic devices fail.

I called Snyders this morning to report this. After some discussion with the technician (Joe) he came to the same conclusion I did - defective module. He put through a store order for a replacement to go out today (Wednesday) and told me he'd have a return shipping label for the defective one enclosed. When I told him I was taking the car on a tour this weekend (Memorial Day) he offered to 2-day FedEx, but that would arrive Friday and I'll already be gone. So I told him just ship it normally and I'd pick it up next week. Nice, customer-centered offer.

Great discussion, great service from Snyders. None of the "ship us the bad one and we'll think about sending you a replacement" that you get in other sectors.

I've had similar positive experiences at Burts. One time I ordered a set of radiator hose clamps and the set came with only four - it was apparent that someone had raided the package. I let them know and Steve shipped out a complete set that day. Stuff happens. Clearly the right thing, but no muss, no fuss.

We need to continue to support our suppliers - we're gradually losing them (examples: LeBaron-Bonney and Mac's/Cartouche) and that does not bode well for the hobby.

JayJay

Oldgearz · 05-24-2023, 02:32 PM

The two you mentioned are my go-to suppliers. If it's not right, they will make it so.

Smokedtires · 05-24-2023, 07:23 PM

That is great to hear. Thanks for sharing.

Flathead · 05-25-2023, 08:47 AM

I have visited both places, both were very nice. I also buy from them and have never had a problem. There are other good suppliers too, all need our support.

oldspert · 05-25-2023, 10:29 AM

Same here, I ordered the gas gauge tools from Steve and received the cast aluminum set, not what I ordered. Notified Steve and he sent me the correct set, said to donate the aluminum ones to a fellow model a person. Anybody need the cast set, free?

fadingfastsd · 06-13-2023, 12:55 PM

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I've had a great experience at Bert's with 2 orders so far. Good quality parts and fast shipping, though I'm only an hour away from them in Colorado.

Ron Blissit · 06-13-2023, 05:08 PM

Always have had stellar service from both suppliers. good folks good products.nuf said

psimet · 06-14-2023, 01:48 PM

I have loved working with both of these suppliers in the past. Both have their niche as well I feel. Bert's was able to find an original battery box for my late '28 that was different than anything else I had ever seen and just couldn't find anywhere.

I love other suppliers as well but didn't want to pollute the thread on these two.

Gene F · 06-14-2023, 06:56 PM

I had 1 part with an issue for my Model-A once. Snyders could not have been nicer. They took care of it. I bought almost all my stuff over the years at Snyders.

05-24-2023, 11:12 AM	#1
JayJay Senior Member Join Date: Jan 2020 Location: SF Bay Area Posts: 1,077	Great experiences at Snyders and Burts Last week I ordered a set of the LED taillight inserts (left and right) from Snyders, and they arrived early this week. I installed them yesterday. When I tested them the left brake module initially worked OK, but then flickered and failed. Taillight and license plate light worked fine. Swapped inserts and the problem followed the insert. Bench tested and same thing - taillight works fine, brake light not. These are electronic devices, and sometimes electronic devices fail. I called Snyders this morning to report this. After some discussion with the technician (Joe) he came to the same conclusion I did - defective module. He put through a store order for a replacement to go out today (Wednesday) and told me he'd have a return shipping label for the defective one enclosed. When I told him I was taking the car on a tour this weekend (Memorial Day) he offered to 2-day FedEx, but that would arrive Friday and I'll already be gone. So I told him just ship it normally and I'd pick it up next week. Nice, customer-centered offer. Great discussion, great service from Snyders. None of the "ship us the bad one and we'll think about sending you a replacement" that you get in other sectors. I've had similar positive experiences at Burts. One time I ordered a set of radiator hose clamps and the set came with only four - it was apparent that someone had raided the package. I let them know and Steve shipped out a complete set that day. Stuff happens. Clearly the right thing, but no muss, no fuss. We need to continue to support our suppliers - we're gradually losing them (examples: LeBaron-Bonney and Mac's/Cartouche) and that does not bode well for the hobby. JayJay __________________ JayJay San Francisco Bay Area ------------------------ 1930 Murray Town Sedan 1931 Briggs S/W Town Sedan

05-24-2023, 02:32 PM	#2
Oldgearz Senior Member Join Date: Aug 2020 Location: Sagle, Idaho Posts: 359	Re: Great experiences at Snyders and Burts The two you mentioned are my go-to suppliers. If it's not right, they will make it so.

05-24-2023, 07:23 PM	#3
Smokedtires Senior Member Join Date: Jun 2022 Location: Baldwinsville NY Posts: 174	Re: Great experiences at Snyders and Burts That is great to hear. Thanks for sharing.

05-25-2023, 08:47 AM	#4
Flathead Senior Member Join Date: May 2010 Location: Southern Maine Posts: 1,499	Re: Great experiences at Snyders and Burts I have visited both places, both were very nice. I also buy from them and have never had a problem. There are other good suppliers too, all need our support.

05-25-2023, 10:29 AM	#5
oldspert Senior Member Join Date: Aug 2012 Location: Texas Posts: 227	Re: Great experiences at Snyders and Burts Same here, I ordered the gas gauge tools from Steve and received the cast aluminum set, not what I ordered. Notified Steve and he sent me the correct set, said to donate the aluminum ones to a fellow model a person. Anybody need the cast set, free?

06-13-2023, 12:55 PM	#6
fadingfastsd Junior Member Join Date: Jul 2011 Location: Fort Collins, CO Posts: 17	Re: Great experiences at Snyders and Burts Sponsored Links (Register now to hide all advertisements) I've had a great experience at Bert's with 2 orders so far. Good quality parts and fast shipping, though I'm only an hour away from them in Colorado.

06-13-2023, 05:08 PM	#7
Ron Blissit Member Join Date: Feb 2022 Location: Norman Posts: 37	Re: Great experiences at Snyders and Burts Always have had stellar service from both suppliers. good folks good products.nuf said

06-14-2023, 01:48 PM	#8
psimet Senior Member Join Date: Apr 2021 Location: Elgin, IL Posts: 159	Re: Great experiences at Snyders and Burts I have loved working with both of these suppliers in the past. Both have their niche as well I feel. Bert's was able to find an original battery box for my late '28 that was different than anything else I had ever seen and just couldn't find anywhere. I love other suppliers as well but didn't want to pollute the thread on these two.

06-14-2023, 06:56 PM	#9
Gene F Senior Member Join Date: Mar 2012 Location: Ohio Posts: 1,973	Re: Great experiences at Snyders and Burts I had 1 part with an issue for my Model-A once. Snyders could not have been nicer. They took care of it. I bought almost all my stuff over the years at Snyders.