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02-17-2012, 07:09 AM | #21 |
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Join Date: May 2010
Location: Ellsworth Michigan
Posts: 1,807
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Re: trouble with Mack's shipping
I think Mac's has always been about same as you folks are saying it is now. I made several orders with them a few years ago and seems it took at least a week to get them from NY to MI. The option for $2 same- or next-day shipping isn't a bad deal.
I work with an ordering system that has what's called PLT (Production Lead Time) and ALT (Administrative LT). Unless it's a high demand, safety or insurance(must have in case a system fails) item, the depots often will only buy 'on demand' and ship either from a supplier's warehouse, or from the OEM/manufacturer. PLT and ALT are included in processing & shipping dates. And my wife works for TRW Automotive; often they have to fill "just in time" orders while the delivery trucks are at the docks waiting for the order to be completed. In today's economy, many suppliers don't/won't tie up $$$$ in warehouse inventory unless there's a high demand and turnover rate for the items. |
02-17-2012, 08:16 AM | #22 |
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Join Date: Jul 2010
Location: Cairns , Australia
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Re: trouble with Mack's shipping
I've never had a problem with MACS but they charge 51 percent freight for international orders. So you might have $1000 order thrown in 1 box and there's $510 for freight??? What the.....?
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02-17-2012, 08:55 AM | #23 |
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Location: Powell, TN
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Re: trouble with Mack's shipping
Walt, call 716-204-9331 for Randy McIntosh. Let us know what he has to say.
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02-17-2012, 09:01 AM | #24 | |
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Join Date: Oct 2011
Location: CT.
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Re: trouble with Mack's shipping
Quote:
I started using Joe's and service is great. Fair prices on parts and shipping. Great guy to do buisness with. www.JOESANTIQUEAUTO.com
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02-17-2012, 09:12 AM | #25 |
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Join Date: May 2010
Location: Hampshire, Illinois
Posts: 392
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Re: trouble with Mack's shipping
I just ordered lower radiator hoses. In stock.
Didn't ship until a week later. Service sucks right now. Used to be quick. Just my 2 cents. Bob Hampshire, Illinois |
02-17-2012, 09:41 AM | #26 |
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Location: Cottageville, WV
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Re: trouble with Mack's shipping
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But overall I have been pleased with Mac's. The ladies that worked there were always helpful and pleasant and unless the part was back ordered, received it promptly. They even voluntarily tell me if the part was foriegn made. Then too, it has been a while since I have needed parts. Shadetree
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02-17-2012, 10:06 AM | #27 |
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Re: trouble with Mack's shipping
Raceron 1120 has it right. They used to buy 40-100 pcs of an item n.o.s. from me, but now it is 5-10 pcs so they are not putting it on the shelf in quanities as they use to. I only sell n.o.s. to them. You place an order, then they e-mail me then I put an order together then I ship, then they put an order together, then they ship. Voila. You do that with a few vendors and it all takes time.
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02-17-2012, 10:14 AM | #28 |
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Join Date: May 2010
Location: Palmyra, NY
Posts: 195
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Re: trouble with Mack's shipping
I buy my stuff from Joes Antique Auto. If you call or email early enough it ships same day.
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02-17-2012, 01:07 PM | #29 |
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Join Date: Sep 2010
Location: Cos Cob, CT
Posts: 295
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Re: trouble with Mack's shipping
I've always gotten the best service, fastest delivery, and the best prices from Early Ford V8 Sales, even since they moved to SC. Lou Grosso is a good guy and very helpful.
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02-17-2012, 04:27 PM | #30 |
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Join Date: May 2010
Location: Northeast Pennsylvania
Posts: 1,582
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Re: trouble with Mack's shipping
I commented above that Macs took eight days to ship my recent order. When they finally shipped they upgraded the shipping to overnight at no extra cost to me.
It appears they recognize the problem and are at least trying to compensate. |
02-17-2012, 05:23 PM | #31 | |
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Join Date: May 2010
Location: Ellsworth Michigan
Posts: 1,807
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Re: trouble with Mack's shipping
Quote:
Guess I have a question about this topic too - "What's the hurry?" Not trying to be a smart alec, but how many of us wait until the last minute to order stuff we know that we've needed - or wanted for days, weeks or longer? I know I'm guilty of it sometimes. So who do I blame for that? I can understand if it's something that breaks and/or is an absolutely 'gotta have it' right away piece, but.... just wondering, and just sayin'... |
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02-17-2012, 06:25 PM | #32 | |
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Join Date: May 2010
Location: Suth'N Maine
Posts: 1,996
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Re: trouble with Mack's shipping
Quote:
My last order Joe called (after hours) to let me know an item had to be ordered but would ship everything out as soon as it came in. Great customer communication, Very happy. |
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02-17-2012, 07:15 PM | #33 |
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Location: Spokane, WA
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Re: trouble with Mack's shipping
I got my Mac's order today. I called this morning to see if it had even shipped after reading this, and the guy on the phone checked the tracking number and said it was on a truck out for delivery. He said my order took 4 days to leave, he said they are "backed up". No worries on my end, a week and a half to ship something from one coast to another is reasonable.
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02-17-2012, 09:18 PM | #34 |
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Join Date: Apr 2011
Posts: 38
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Re: trouble with Mack's shipping
Only to repeat what others have said, Joe's Antique Auto is great. Great guy, goes out of his way to please and very fast shipping. Bob
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02-17-2012, 09:58 PM | #35 |
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Join Date: Apr 2011
Posts: 319
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Re: trouble with Mack's shipping
I have always gotten poor service from MAC's and the broads that answer the phones are unknowing at best. They don't want to ship USPS even when it's lot's cheaper. They don't honor the actual shipping cost either. That's why I use their competition.
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02-18-2012, 02:01 PM | #36 |
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Location: Seattle
Posts: 389
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Re: trouble with Mack's shipping
Got a email today that it is ready to ship.......took them a week to fill the order and shipping is almost twice as much as quoted.
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02-18-2012, 02:37 PM | #37 |
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Location: Suth'N Maine
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Re: trouble with Mack's shipping
Matt, suprised you would'nt use C&G or Drake bein on the left coast
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02-18-2012, 03:24 PM | #38 |
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Join Date: May 2010
Location: Pell City (New London) Al
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Re: trouble with Mack's shipping
I've also had some slow shipping from Mac's but not bad enough to complain.On the good side,I recently returned a defective part a few days later than required and was reimbursed the total price plus shipping costs. The ladies there are as well informed as could be expected of someone who is not a mechanic.
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02-18-2012, 03:29 PM | #39 |
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Join Date: May 2010
Location: Seattle
Posts: 389
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Re: trouble with Mack's shipping
Well one of the items I could only find listed at Mac's, So i just ordered everything. What is C & G?
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02-18-2012, 06:44 PM | #40 |
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Location: Essex Vermont
Posts: 599
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Re: trouble with Mack's shipping
I ordered a part from Dick Spadaro at 1pm and it arrived the next day at 3pm!! He is only 1 state away but still super fast!
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