The Ford Barn

C26Pinelake · 01-30-2015, 12:15 PM

Quote:

Originally Posted by Rowdy

I see their willingness and guts to post here as an acknowledgement of there being customer relations problems. Things like this is an attempt for those at or near the top to get a handle on the problems. I commend them for their efforts. Rod

Times 2 for sure Rod ! Wayne

heneste · 01-30-2015, 12:17 PM

I think if there's willingness and the effort for a supplier to try and improve their customer service by asking our hobby about what would be improvements, then it benefits us all.
It may also help clarify why the supplier operates the way they do. Maybe it's due to other factors that we haven't considered but unless the discussion is started between us and the suppliers, we and they will never know how to improve the situation. I also commend their offer to help rectify problems and get customer feedback.

01-30-2015, 12:17 PM	#22
heneste Senior Member Join Date: Nov 2010 Location: Ottawa,Ontario, Canada Posts: 271	Re: A question for Trevor -or Scott- at Mac's FOLLOWUP I think if there's willingness and the effort for a supplier to try and improve their customer service by asking our hobby about what would be improvements, then it benefits us all. It may also help clarify why the supplier operates the way they do. Maybe it's due to other factors that we haven't considered but unless the discussion is started between us and the suppliers, we and they will never know how to improve the situation. I also commend their offer to help rectify problems and get customer feedback.