burlington crank

[M2M]

Another factor to consider in the SCAT vs Burlington battle is quality.

A monopoly is always bad news for consumers. Burlington's exit may help explain why SCAT crank prices are up nearly 50% since their release in 2011 and why they've dropped the ball on quality control, see:

http://www.mtfca.com/discus/messages...tml?1418918286

At least SCAT was "man" enough to own up, take responsibility and make things right. Nevertheless, it would be a major headache to end up with a defective crank for a customer in Australia or Europe. If as a company you're going to boast about having your cranks machined in the USA then get it right, otherwise have them machined in China (the place the cranks are forged) and pass on the cost saving.

I would suggest to Burlington to also look at making a Model T crank as there are many potential customers there. And of course don't cut corners on quality and quality control, but do offer great customer service such as replying to customer feedback; something else that SCAT seems to have a problem with.