The Ford Barn

larry/Texas · 12-06-2011, 11:19 PM

I ordered ten '40-'48 ford lug (hub) bolts from Mac's that were listed as .56 diameter which is what I needed. Upon receipt, they were smaller than .56 would not work. I called customer service and talked to Justin about the problem. He went to the bin and confirmed my problem, After talking to a supervisor, he came back and said to return them including my cost of shipping and they would credit my account. Yesterday I received a credit memo including my freight back to them.

This is what customer service is suppose to be. Congratulations Mac's for doing the right thing. I will be ordering more parts soon. Thanks.

12-06-2011, 11:19 PM	#1
larry/Texas Senior Member Join Date: May 2010 Location: Houston, TX area Posts: 150	Mac's makes good I ordered ten '40-'48 ford lug (hub) bolts from Mac's that were listed as .56 diameter which is what I needed. Upon receipt, they were smaller than .56 would not work. I called customer service and talked to Justin about the problem. He went to the bin and confirmed my problem, After talking to a supervisor, he came back and said to return them including my cost of shipping and they would credit my account. Yesterday I received a credit memo including my freight back to them. This is what customer service is suppose to be. Congratulations Mac's for doing the right thing. I will be ordering more parts soon. Thanks.