Bratton's really comes through

[P.S.]

This is a follow-up to the thread https://www.fordbarn.com/forum/showth...2845&showall=1

In all honesty, I was skeptical that Bratton's would come through at first, but fellow barn'ers assured me that Bratton's does indeed give excellent customer service, and now I cheerfully agree.

Background- Started out with a rebuilt part I had ordered that was received in unusable condition. The damage clearly wasn't in shipping, it was rebuilt by whomever Bratton's sources them with poor or no quality control. Within 20 minutes of receiving and opening the box, called to inform Bratton's of the problem and that's where I was hung up upon. The thread was posted shortly thereafter on December 26 to share the situation with fellow barn'ers.

Well, here's what Bratton's did to fix the problem.

First of all, they sent the replacement part right away, they didn't even wait for the bad part to arrive back to their place.

On December 28th, Mr. Walter Bratton called my office to apologize for the trouble.

On January 3rd, they mailed out a check to cover the cost of mailing the bad parts back to them. Included was a note apologizing for the trouble.

On January 8th, received the replacement item, and it looks like brand new! It's far better than expected.

It's refreshing and inspiring to know that a mail order place will still go the extra mile to make sure their customer gets what they need. I still don't know why the phone call to report the original part went so badly, but suspect it was merely a anomaly. Clearly, Bratton's is indeed interested in their customers' needs. Will be buying from Bratton's again and again with confidence.

Just wanted to share with the gang so there is some closure on this.