The Ford Barn

GaryU. · 03-02-2012, 03:16 PM

Like others I was caught in the Macs shipping issues this week,hard to understand from our viewpoint to say the least.After sending a tersely worded e-mail to Darlene W. at Macs last night I was surprised to get a call from Randy this morning.He was very apologetic about the shipping problems we have encountered and promised to make changes how their system operates.My order is now on its way and I have to give kudos to Randy for finding my phone number and calling rather the relying on e-mail.I will keep watching with hopes ordering from them improves over time to help all of us in getting our parts in a faster more reliable way. Gary U.

ken ct · 03-02-2012, 04:15 PM

Quote:

Originally Posted by GaryU.

Like others I was caught in the Macs shipping issues this week,hard to understand from our viewpoint to say the least.After sending a tersely worded e-mail to Darlene W. at Macs last night I was surprised to get a call from Randy this morning.He was very apologetic about the shipping problems we have encountered and promised to make changes how their system operates.My order is now on its way and I have to give kudos to Randy for finding my phone number and calling rather the relying on e-mail.I will keep watching with hopes ordering from them improves over time to help all of us in getting our parts in a faster more reliable way. Gary U.

Gary, i just called in an order to Macs for gaskets,lets see how long it takes to arrive.?? ken ct. NY to CT.

Andy · 03-02-2012, 06:12 PM

I use Mac's but I also use The Early Ford Store. I called once and the postman was picking up mail at the same time. The lady put down the phone and got my stuff in the mail before I had finished paying for it. They know their stuff and have a lot of stuff not in the catalog. Their prices are a little higher but their shipping is a lot less so it works out. I check with them before ordering from Mac's.

Hitchhiker · 03-02-2012, 07:57 PM

They took a week to get back to me about my complaint email.....Must be busy with all the complaints.....

They have lost out on thousands of dollars of business from me.

JM 35 Sedan · 03-03-2012, 06:55 AM

GaryU, I am curious about what Randy M. may have offered as an excuse for the lack of promptly shipping parts that we order? If you would rather not post that info here....you could send me a pm/email by clicking my name/avatar picture. Thank you!

GaryU. · 03-03-2012, 07:32 AM

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He did not offer an excuse at all.Just said that things needed to change and that it would happen in the next 1 to 3 months.We'll keep watching I'm sure.In my situation because of some items not in stock I ended up in shipping limbo between voice-mails and e-mails even though I kept emphasizing ship it quickly.I guess when my last e-mail described their shipping as frankly pathetic it did the trick.

03-02-2012, 03:16 PM	#1
GaryU. Senior Member Join Date: May 2010 Location: Beaver Dam, Wisconsin Posts: 831	Call from Randy McIntosh/Macs shipping Like others I was caught in the Macs shipping issues this week,hard to understand from our viewpoint to say the least.After sending a tersely worded e-mail to Darlene W. at Macs last night I was surprised to get a call from Randy this morning.He was very apologetic about the shipping problems we have encountered and promised to make changes how their system operates.My order is now on its way and I have to give kudos to Randy for finding my phone number and calling rather the relying on e-mail.I will keep watching with hopes ordering from them improves over time to help all of us in getting our parts in a faster more reliable way. Gary U.

03-02-2012, 06:12 PM	#3
Andy Senior Member Join Date: May 2010 Location: Kerrville, Tx Posts: 2,880	Re: Call from Randy McIntosh/Macs shipping I use Mac's but I also use The Early Ford Store. I called once and the postman was picking up mail at the same time. The lady put down the phone and got my stuff in the mail before I had finished paying for it. They know their stuff and have a lot of stuff not in the catalog. Their prices are a little higher but their shipping is a lot less so it works out. I check with them before ordering from Mac's.

03-02-2012, 07:57 PM	#4
Hitchhiker Senior Member Join Date: May 2010 Location: Seattle Posts: 389	Re: Call from Randy McIntosh/Macs shipping They took a week to get back to me about my complaint email.....Must be busy with all the complaints..... They have lost out on thousands of dollars of business from me. __________________ Matt in Seattle

03-03-2012, 06:55 AM	#5
JM 35 Sedan Senior Member Join Date: May 2010 Location: Near Rising Sun, Maryland Posts: 10,876	Re: Call from Randy McIntosh/Macs shipping GaryU, I am curious about what Randy M. may have offered as an excuse for the lack of promptly shipping parts that we order? If you would rather not post that info here....you could send me a pm/email by clicking my name/avatar picture. Thank you! __________________ *John* *"Never give up on what you really want to do. The person with big dreams is more powerful than one with all the facts". Albert Einstein*

03-03-2012, 07:32 AM	#6
GaryU. Senior Member Join Date: May 2010 Location: Beaver Dam, Wisconsin Posts: 831	Re: Call from Randy McIntosh/Macs shipping Sponsored Links (Register now to hide all advertisements) He did not offer an excuse at all.Just said that things needed to change and that it would happen in the next 1 to 3 months.We'll keep watching I'm sure.In my situation because of some items not in stock I ended up in shipping limbo between voice-mails and e-mails even though I kept emphasizing ship it quickly.I guess when my last e-mail described their shipping as frankly pathetic it did the trick.