The Ford Barn

JayJay · 05-24-2023, 11:12 AM

Last week I ordered a set of the LED taillight inserts (left and right) from Snyders, and they arrived early this week. I installed them yesterday. When I tested them the left brake module initially worked OK, but then flickered and failed. Taillight and license plate light worked fine. Swapped inserts and the problem followed the insert. Bench tested and same thing - taillight works fine, brake light not. These are electronic devices, and sometimes electronic devices fail.

I called Snyders this morning to report this. After some discussion with the technician (Joe) he came to the same conclusion I did - defective module. He put through a store order for a replacement to go out today (Wednesday) and told me he'd have a return shipping label for the defective one enclosed. When I told him I was taking the car on a tour this weekend (Memorial Day) he offered to 2-day FedEx, but that would arrive Friday and I'll already be gone. So I told him just ship it normally and I'd pick it up next week. Nice, customer-centered offer.

Great discussion, great service from Snyders. None of the "ship us the bad one and we'll think about sending you a replacement" that you get in other sectors.

I've had similar positive experiences at Burts. One time I ordered a set of radiator hose clamps and the set came with only four - it was apparent that someone had raided the package. I let them know and Steve shipped out a complete set that day. Stuff happens. Clearly the right thing, but no muss, no fuss.

We need to continue to support our suppliers - we're gradually losing them (examples: LeBaron-Bonney and Mac's/Cartouche) and that does not bode well for the hobby.

JayJay

05-24-2023, 11:12 AM	#1
JayJay Senior Member Join Date: Jan 2020 Location: SF Bay Area Posts: 2,100	Great experiences at Snyders and Burts Last week I ordered a set of the LED taillight inserts (left and right) from Snyders, and they arrived early this week. I installed them yesterday. When I tested them the left brake module initially worked OK, but then flickered and failed. Taillight and license plate light worked fine. Swapped inserts and the problem followed the insert. Bench tested and same thing - taillight works fine, brake light not. These are electronic devices, and sometimes electronic devices fail. I called Snyders this morning to report this. After some discussion with the technician (Joe) he came to the same conclusion I did - defective module. He put through a store order for a replacement to go out today (Wednesday) and told me he'd have a return shipping label for the defective one enclosed. When I told him I was taking the car on a tour this weekend (Memorial Day) he offered to 2-day FedEx, but that would arrive Friday and I'll already be gone. So I told him just ship it normally and I'd pick it up next week. Nice, customer-centered offer. Great discussion, great service from Snyders. None of the "ship us the bad one and we'll think about sending you a replacement" that you get in other sectors. I've had similar positive experiences at Burts. One time I ordered a set of radiator hose clamps and the set came with only four - it was apparent that someone had raided the package. I let them know and Steve shipped out a complete set that day. Stuff happens. Clearly the right thing, but no muss, no fuss. We need to continue to support our suppliers - we're gradually losing them (examples: LeBaron-Bonney and Mac's/Cartouche) and that does not bode well for the hobby. JayJay __________________ JayJay San Francisco Bay Area ------------------------ 1930 Murray Town Sedan 1931 Briggs S/W Town Sedan It isn't a defect, it's a feature!