Go Back   The Ford Barn > General Discussion > Model A (1928-31)

Sponsored Links (Register now to hide all advertisements)

Reply
 
Thread Tools Display Modes
Old 01-20-2013, 07:38 PM   #21
Fred K-OR
Senior Member
 
Fred K-OR's Avatar
 
Join Date: May 2010
Location: Stayton, Oregon
Posts: 3,806
Default Re: Mac's survey

Over the last few years, I have purchased some items from them and of the items I purchased, they worked OK for me. But I did encounter some bad customer service a couple of years ago.
__________________
Fred Kroon
1929 Std Coupe
1929 Huckster
Fred K-OR is offline   Reply With Quote
Old 01-20-2013, 07:41 PM   #22
ScottNW/Ohio
Senior Member
 
ScottNW/Ohio's Avatar
 
Join Date: May 2010
Location: Convoy, Ohio
Posts: 124
Default Re: Mac's survey

They've always acted like you were bothering them when you called.
Kids gave me a gift certificate for Christmas a few yrs ago - refused a faxed copy of it,
wouldn't process my order until they had the actual cert "in hand" (and they are numbered - like a check) Took them over a week and a half to ship my order
No more Mac's - unless they "clean house"
ScottNW/Ohio is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 01-20-2013, 09:34 PM   #23
Great Lakes Greg
Senior Member
 
Great Lakes Greg's Avatar
 
Join Date: May 2010
Posts: 1,369
Default Re: Mac's survey

It doesn't look like the MAC'S Fordbarn survey is going well.
Great Lakes Greg is offline   Reply With Quote
Old 01-20-2013, 09:34 PM   #24
Craig Lewis
Senior Member
 
Craig Lewis's Avatar
 
Join Date: May 2010
Location: Parksville B.C. Canada
Posts: 880
Default Re: Mac's survey

Quote:
Originally Posted by ken ct View Post
Yea i just got an order in this week,cut my vendor discount down to 5% and went up on most of the prices and there usual high shipping cost and charged me for 2 catologs. I think im done. ken ct.
...sounds like textbook new owner syndrome to me. A successfull business takes time, learning, mistakes and sacrifices to build.
Folks who buy a business and focus solely on increasing profits, by giving less, can erase years of goodwill in a few short weeks.

To make matters worse...it sounds like they've started with nothing.
Oh well, with nowhere to go but up, maybe they can save it if they wake up.
Craig Lewis is offline   Reply With Quote
Old 01-20-2013, 10:01 PM   #25
lance leblanc
Senior Member
 
lance leblanc's Avatar
 
Join Date: Oct 2012
Location: Baton Rouge LA
Posts: 238
Default Re: Mac's survey

I've never ordered parts from Macs, heeding the warnings from club members and this forum but I did order a catalog last year from their website, I don't remember having to pay for it.
But since then they have been relentlessly emailing me their monthly specials. (which I don't mind as I never get tired of looking at A's and their parts)
No other vendor emails me unless it is to confirm an order.

However, IMHO making all parts offered at the lowest price all of the time and thus not having special monthly mark downs to advertise is the way to get and keep my business.
lance leblanc is offline   Reply With Quote
Old 01-20-2013, 10:21 PM   #26
Fred K-OR
Senior Member
 
Fred K-OR's Avatar
 
Join Date: May 2010
Location: Stayton, Oregon
Posts: 3,806
Default Re: Mac's survey

Sponsored Links (Register now to hide all advertisements)
This is starting to sound like the MAFCA lawsuit of a few days ago!
__________________
Fred Kroon
1929 Std Coupe
1929 Huckster
Fred K-OR is offline   Reply With Quote
Old 01-21-2013, 12:34 AM   #27
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 14,054
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

In an attempt to give the new owners a chance I think I will send them a link to this thread.
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 01-21-2013, 12:59 AM   #28
Bill in SoCal
Senior Member
 
Bill in SoCal's Avatar
 
Join Date: May 2010
Location: Claremont, CA 91711
Posts: 244
Default Re: Mac's survey

Quote:
In an attempt to give the new owners a chance I think I will send them a link to this thread.
Good luck with that - much to overcome.
Bill in SoCal is offline   Reply With Quote
Old 01-21-2013, 01:33 AM   #29
BILL WILLIAMSON
Senior Member
 
BILL WILLIAMSON's Avatar
 
Join Date: Dec 2010
Location: FRESNO, CA
Posts: 12,560
Default Re: Mac's survey

Quote:
Originally Posted by Bill in SoCal View Post
Good luck with that - much to overcome.
Bill, too bad Macs is so far away,
The Dog & I could work the customer phones! We need the $$$$$ to pay for the new tires from Coker & tubes bought from Macs & they haven't gone flat!
If we couldn't DAZZLE them with BRILLIANCE, we could BAFFLE them with B.S.-------The Dog just inquired, "Where's my BOOTS"! Bill W.
Attached Images
File Type: jpg VERMIN.jpg (94.4 KB, 8 views)
File Type: jpg BUSTER 2.jpg (31.2 KB, 4 views)
__________________
"THE ASSISTANT GURU OF STUFF"
BILL WILLIAMSON is offline   Reply With Quote
Old 01-21-2013, 02:01 AM   #30
Barney
Member
 
Barney's Avatar
 
Join Date: May 2011
Location: Switzerland
Posts: 93
Default Re: Mac's survey

I know Macs, Bratton and Snyders. I have parts ordered from all. And I am happy with all three.
The service of Mac is fine. I was always served fast and friendly.
Partially not even a week until the parts came across the Atlantic. Very fast. But,
the freight costs are slightly higher for Macs than for the other. The parts are partly more expensive. For me, all three are fine. About the new owner (Ecklers) I know nothing, because I do not have a say.
Let's see how this develops with the new owner. They need to also give them a chance I think.
Greetings from Switzerland
Barney
Barney is offline   Reply With Quote
Old 01-21-2013, 07:43 AM   #31
Wick
Senior Member
 
Wick's Avatar
 
Join Date: May 2010
Location: Gwynn's Island Va
Posts: 1,380
Default Re: Mac's survey

Ive ordered a good amount of T stuff from Mac's in the past,the LAST Time it took 7 days before they shipped the order. I wont be Sending them a Christmass Card anymore.
Wick is offline   Reply With Quote
Old 01-21-2013, 09:44 AM   #32
mkmskm
Senior Member
 
mkmskm's Avatar
 
Join Date: Aug 2010
Location: Kansas City
Posts: 202
Default Re: Mac's survey

When did Eckler's take over? I've ordered from them in the past for my '51 Chevy (can I use that word here?) and have been pleased with them. I even had to send back a master cylinder and had no problems. With Mac's when I got my Model A I loved their catalog, it was the best but then lately I found that with Snyders or Brattons the parts were at my doorstep in about 2 days and their shipping was reasonable. Mac's it was over a week before the parts even shipped and their shipping was higher so I haven't used them in some time now.
mkmskm is offline   Reply With Quote
Old 01-21-2013, 09:47 AM   #33
zzlegend
Senior Member
 
zzlegend's Avatar
 
Join Date: May 2010
Location: Reseda, Calif.
Posts: 2,188
Thumbs up Re: Mac's survey

Quote:
Originally Posted by Mike V. Florida View Post
In an attempt to give the new owners a chance I think I will send them a link to this thread.
I did this last nite Mike. Waiting to see if they respond.
zzlegend is offline   Reply With Quote
Old 01-21-2013, 09:48 AM   #34
Skibb
Senior Member
 
Skibb's Avatar
 
Join Date: Dec 2011
Location: Jupiter, FL
Posts: 536
Default Re: Mac's survey

Quote:
Originally Posted by ctlikon0712 View Post
Yes, Ive already given them all the money I'm ever going to. They know how I feel about their customer service department.
Ditto and then some.............
Skibb is offline   Reply With Quote
Old 01-21-2013, 09:54 AM   #35
Dave Mc
Senior Member
 
Dave Mc's Avatar
 
Join Date: Jun 2010
Location: Indian Hills,Nevada
Posts: 358
Default Re: Mac's survey

I have had both good and bad experiences ordering from Mac's,if you pay the Extra $3.50 the order goe's out quicker,and very slow to ship if you don't. but what a relief to get the part you need.I order from them when my preferred Vendor is out of stock on the pieces I need. Did not bother to fillout the Survey they sent
__________________
Any man who thinks he can be happy and prosperous by letting the Government take care of him, better take a closer look at the American Indian!" - Henry Ford


Dave Mc is offline   Reply With Quote
Old 01-21-2013, 10:55 AM   #36
Mikeinnj
Senior Member
 
Mikeinnj's Avatar
 
Join Date: May 2010
Location: Northern New Jersey
Posts: 1,262
Default Re: Mac's survey

Too expensive, parts and shipping. Done !
Mikeinnj is offline   Reply With Quote
Old 01-21-2013, 11:08 AM   #37
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,785
Default Re: Mac's survey

Quote:
Originally Posted by 700rpm View Post
Well, I might just be lucky, but, at least under the old owners, I never had any troubles or complaints. Haven't ordered from the new owners. I always liked their dog mascot.
I spent a lot of money there too--No complaints. Sometimes the stuff gets here in two days. Wow. Can't complain about that.

And I have never been charged for a Catalog from Mac's.

TM
TonyM is offline   Reply With Quote
Old 01-21-2013, 11:46 AM   #38
ken ct
BANNED
 
Join Date: May 2010
Location: stratford,ct
Posts: 5,971
Default Re: Mac's survey

New policy i guess. ken ct.
ken ct is offline   Reply With Quote
Old 01-21-2013, 12:08 PM   #39
P.S.
Senior Member
 
Join Date: Jul 2012
Location: Commiefornia (not for long)
Posts: 1,675
Default Re: Mac's survey

So it's OK to bag on MAC's, but not OK to mention a real life experience that didn't go well with Brattons? Double standards...
P.S. is offline   Reply With Quote
Old 01-21-2013, 05:06 PM   #40
Ed Northrop
Senior Member
 
Ed Northrop's Avatar
 
Join Date: May 2010
Location: Naples, New York
Posts: 182
Default Re: Mac's survey

I have delt with Macs, they are not my idea of a good supply house as I feel that the people that take the orders are not knowledgeable in what they sell,many parts seem to be poor quialty and shipping is high.
Ed Northrop is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Sponsored Links (Register now to hide all advertisements)


All times are GMT -5. The time now is 07:03 AM.