Kudos to Snyder's- Good vendor alert

[Tim Ayers]

I just want to post about a great experience I recently had with Snyder's. I placed an on-line order and realized the next day I forgot a very small item that I was hoping to include in the box to avoid double shipping cost.

A wonderful young lady, Denise, answered and said they were having issues with their servers and would check that the item was in stock and then try to get it included in the order.

An hour later, she called me and said all is good and she was able to get it in the box before it shipped.

I know there are other great Model A vendors out there, but I thought this customer service deserved to be recognized.

[baba]

Denise has been very helpful to me as well. I like the way she giggles too.

[Stingray70]

I agree Tim. Excellent service should be recognized. I have dealt with Snyders quite a bit and they are always great. Snyders and Brattons get most of my business for this reason.

[Oldbluoval]

Put Berts on that list too!
The Big 3 to me.
Also Joe at Tam’s does a great job.

[Tim Ayers]

Yes, I agree with all of the other vendors mentioned. I didn't want to cloud the excellent service provided by Denise, but agreed with all of the vendors mentioned. I've also had wonderful service from Branton's, Tam's, Bert's, and Smith & Jones

[McMimmcs]

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I have had very good services from Snyder’s but then again I’ve not had anything but good service from Macs. Wayne

[Oldgearz]

Snyder's is great. But then again, so is Bert's who just recently helped me a lot. We are very fortunate to have them all.

[Tim Ayers]

Originally Posted by Oldgearz

Snyder's is great. But then again, so is Bert's who just recently helped me a lot. We are very fortunate to have them all.

Agreed.

[Jim M]

Absolutely agree. I have used them all and they are the best. Bert's is probably my favorite as he also has quality used parts. The other plus for me is if I call him early on a Saturday AM it will ship that day and I get it Monday PM if it can go USPS. I know the post office gets a lot of complaints now adays but guess one plane goes directly from Denver to Orlando then out to the local for delivery.

[ronn]

I agree with Snyders. Always have the parts, rarely a delayed shipment and very fair pricing.


I like Mikes too- but a much smaller outfit and often only has partial orders. Never have used Berts..........


Liked Macs yrs ago- but no longer use them as their shipping fees are a bit high.

[TomInCologne]

I cannot speak with authority as i only have very limited experience, but the two orders i placed with Syders were processed perfectly, including transport to germany. I received the parts faster than from some suppliers within germany!

[ronn]

I received the parts faster than from some suppliers within germany!



how is that possible?

[Utopia Texas]

[IMG][/IMG]

I also rebuild Messerschmitts and BMW Isettas and sometimes getting anything from Germany is a task. It seems businesses and individuals go on vacations more than they work. I have had parts ordered and in stock from Germany only to have them shipped 6 weeks later. I have not experienced the German “fine oiled machine” I learned about in Highschool years ago…

[Big hammer]

50 years ago I delete with an older gentleman, he would buy out Ford dealerships old obsolete parts. I would sit with him and talk about everything after 45 minutes he would ask what are you here from! We would then go picking the part, followed by looking at his collection of cars, a good time for a teenager!

[GeneBob]

Hear, Hear! To all the great helpful suppliers we encounter.

[TomInCologne]

Originally Posted by ronn

how is that possible?

Well thanks to Fedex and similar. My last shipment arrived here between 48 or 72h after placing the order with Snyders. If the german supplier chooses a snail mail transporter, that delivery may take 4 days...

[ronn]

say it isnt so- Tom................


I guess the bread at the local German bakery is no longer fresh.........?


how disappointing.

[gdmn852]

I am lucky that I only live a couple of hours away from Snyders, make a road trip at the cost of shipping anymore about pays for gas ⛽️ which is cheaper in Ohio .

[ronn]

gd- am guessing you also have to pay sales tax?


cheaper to ship smalls


I use a DE Post box..........no sales tax, but I too, have to drive an hour each way......
from NJ

[McMimmcs]

Originally Posted by ronn

gd- am guessing you also have to pay sales tax?


cheaper to ship smalls


I use a DE Post box..........no sales tax, but I too, have to drive an hour each way......
from NJ

Do you save enough to cover two hours travel expenses and your time ?

[ronn]

absolutely Wayne. for me it makes total cents!

[McMimmcs]

Originally Posted by ronn

absolutely Wayne. for me it makes total cents!

( lol ) No pun intended, thank you!

[old ugly]

i like Snyder's have had good service from them.
only thing is shipping to Canada is a bit pricy but everything makes it here.
good dealer.

[gdmn852]

Hello again, yes have to pay Pennsylvania tax at 6percent excuse for road trip and go to the Dutch House restaurant, that is the important part, keeps wife happy.

[gdmn852]

Hello thanks for asking, I am retired , all ways looking for road trip, lots to see a Synders also, if getting tires or new head worth while drive and good restaurant in Columbania The Dutch House ,and it’s actually a 4 hour round trip. One thing I like about Snyders they will give a fair assessment of some of the repro parts , front fenders for example, the will fit but will need work around splash apron shield, they just don’t bolt on.

[henry's 31]

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We are so lucky in the Model A Hobby. We have great vendors like Snyder's, Mikes, Berts and others. In general Customer Service is dead, but these great vendors go the extra mile to serve us. Thanks for sharing.

[henry's 31]

Utopia:


Beautiful micro cars!

[TomInCologne]

Originally Posted by TomInCologne

I cannot speak with authority as i only have very limited experience, but the two orders i placed with Syders were processed perfectly, including transport to germany. I received the parts faster than from some suppliers within germany!

An update: I decided last weeks wednesday evening that i would overhaul my front brakes with new drums, linings and everything else. I placed the order for most of the parts with Snyders but a few items were not available, so i placed a smaller order with a german supplier.


I just came back from a few days holiday in Berlin and guess what: the shipment from Snyders was already waiting a my doorstep...

[Chris Haynes]

Snyder's service has always been great. But living in California I save money on shipping and get faster service from Sammy at Arizona Model A.

[Synchro909]

Originally Posted by Chris Haynes

Snyder's service has always been great. But living in California I save money on shipping and get faster service from Sammy at Arizona Model A.

What a refreshing thread - all talking about their experiences with good service.
BTW, I have been dealing with Sammy for at least a decade and we have visited several times. I appreciate not only his service but his honest advice too. He has forgotten more about Model As than I will ever know.

[Ruth]

Does Arizona Model A have a website? Can't seem to find a web address.

[Synchro909]

Originally Posted by Ruth

Does Arizona Model A have a website? Can't seem to find a web address.

You can find his phone number on the web but he is a low key one man band - just how I like it. No website like the others. His number is 480-782-0266

[ronn]

I just came back from a few days holiday....




whats with all of the holidays in Germany? always thought you were all hard workers and we were the lazy ones.........

[Synchro909]

Originally Posted by ronn

I just came back from a few days holiday....




whats with all of the holidays in Germany? always thought you were all hard workers and we were the lazy ones.........

Holidays can be hard work, especially with a family.

[TomInCologne]

Originally Posted by ronn

whats with all of the holidays in Germany? always thought you were all hard workers and we were the lazy ones.........

Well, the germans are, hard-working when not on holiday... or so i hear...


30 days holiday plus about 7 days per year (christmas, easter,...), but still our efficiency is way higher than some other western states.

[Tosti36]

I totally agree...excellent customer server at Synder's

[Trod]

I have always bought from them. Great customer service.

[Robert/Texas]

Another thing I like about Snyder's is that they carry T and A parts. This sometimes helps me with shipping costs.

[JimZ]

Does anyone know what vendors if any will be in Kerrville?

[TomInCologne]

again... perfect service by Snyders... i ordered parts via their website on thursday at 2pm their local time, about 20 items. two hours later the parcel was already with ups and will be with me on monday.

[Joe K]

Tams, Snyders, Berts. Had good luck with all of these.

Recent conversation with Joe ("Tam") about stainless steel spark/throttle rods.

"They're in short supply, yunno, anything stainless. But lets make sure I get the right ones before I back order.

Measurement is 5-1/4 between rod and end of "handle." (Makes sense since the center "clicker" is larger on 28-29)

"Yunno, these are possibly more than 2x the cost of the chrome or nickle - are you sure you want them?"

Order made, but no confirmation subsequent - but a call later indicated they had my wrong Email Address (I was hacked)

"They went out Tuesday without the confirmation."

I miss Tam at Epping Motor Speedway. I think he does Fitchburg mostly now as its closer to home for him.

Joe K

[Flathead]

Tam isn't going to Epping anymore? I will have to go to Fitchberg I guess.

[Synchro909]

Originally Posted by TomInCologne

An update: I decided last weeks wednesday evening that i would overhaul my front brakes with new drums, linings and everything else. I placed the order for most of the parts with Snyders but a few items were not available, so i placed a smaller order with a german supplier.


I just came back from a few days holiday in Berlin and guess what: the shipment from Snyders was already waiting a my doorstep...

Wow, I allow at least 2 weeks for a parcel to get here if it is sent priority. Not sure I'd live long enough the other way.

[TomInCologne]

Originally Posted by Synchro909

Wow, I allow at least 2 weeks for a parcel to get here if it is sent priority. Not sure I'd live long enough the other way.

'a week' is maximum if you decide to use 'standard service' with UPS or Fedex, if you are prepared to pay more, you get it faster... shortest, as i said, is 'place the order on thursday' and 'open the parcel on monday' for about €80,- extra.