|
Sponsored Links (Register now to hide all advertisements) |
|
|
Thread Tools | Display Modes |
10-08-2013, 04:13 PM | #1 |
Senior Member
Join Date: May 2010
Location: Powell, TN
Posts: 2,509
|
Mac's quality control
I am sorry to say the new management does not appear to take QC seriously. I reported two items to them and got "we have been buying from the same vendor for three years and no problems......" I gave them further suggestions and will report on progress.
|
10-08-2013, 06:05 PM | #2 |
Senior Member
Join Date: May 2010
Location: Wisconsin, USA
Posts: 9,007
|
Re: Mac's quality control
I just ordered a bunch of '61 T-Bird brake parts from them as I could not find them elsewhere. I did so very apprehensively as I have heard too many nightmare stories to make me feel confident.
I can't see what can go wrong with return springs (HA! We'll see...) but the drums do scare me. I'll let you Barner's know one way or another...
__________________
"I can explain it for you. However, I can't understand it for you". |
Sponsored Links (Register now to hide all advertisements) |
|
10-08-2013, 07:26 PM | #3 |
Senior Member
Join Date: Sep 2013
Location: Webb City, Missouri
Posts: 349
|
Re: Mac's quality control
I just recently got 2 orders from Mac's with no issues. Everything I ordered came to me. The first order was less than $100, but the second was several hundred dollars.
I am pleased with their service! Kevin |
10-08-2013, 08:27 PM | #4 |
Senior Member
Join Date: May 2010
Location: Oregon
Posts: 5,963
|
Re: Mac's quality control
I never had an issue with Mac's, what was your quality problem? Sometimes what they might have to offer is the only item available to offer. Did they allow a return?
|
10-08-2013, 09:57 PM | #5 |
Senior Member
Join Date: Aug 2012
Location: Nebraska
Posts: 603
|
Re: Mac's quality control
Quality Control is typically at the manufacturing level not the retailer..
They use profit margin as their gauge.. Returns and complaints are or should be factored in |
10-09-2013, 06:42 AM | #6 |
Senior Member
Join Date: May 2010
Location: Powell, TN
Posts: 2,509
|
Re: Mac's quality control
Sponsored Links (Register now to hide all advertisements)
|
10-09-2013, 07:34 AM | #7 |
Senior Member
Join Date: Nov 2010
Location: Akron, Ohio
Posts: 299
|
Re: Mac's quality control
My only problem has been slow shipping. If you don't pay them the $3.95 for quick shipping it could be 3-4 day before they ship. Before the new owner I could sometimes get an order the very next day. I sent an email complaining and did get a response with an apology and excuses. I will be using other sources.
__________________
Gene |
10-09-2013, 09:14 AM | #8 |
BANNED
Join Date: Jan 2011
Location: Harlan, ia
Posts: 68
|
Re: Mac's quality control
WOW! you guys are hard to please! I been a mechanic 50 years now, parts men have a tough life. They get the wrong parts, slow shipping of parts, and they get blamed for it! no need to get excited fellas, many times parts getting is a problem. give em' a brake.
__________________
1939 Ford 5-window Deluxe Coupe |
10-09-2013, 09:59 AM | #9 |
Senior Member
Join Date: Sep 2012
Location: Kitsap Peninsula, Western WA
Posts: 276
|
Re: Mac's quality control
36-5,
Here’s another slant on the issue: Our culture has, over time, learned to accept mediocrity more and more. The standards that manufacturers are held to slip because nobody holds their feet to the fire. The quality slips because nobody stops buying crappy products. It used to be that quality products and services resulted from pride. Now, quality products and services are becoming unique in my experience. Are my expectations too high? Maybe so. They, too are becoming unique… |
10-09-2013, 10:10 AM | #10 | |
Senior Member
Join Date: Feb 2011
Location: outside Omaha, NE
Posts: 276
|
Re: Mac's quality control
Quote:
Kube, what are you trying to find, and have you tried the vendors that specialize in '58-'66 'Birds? Feel free to PM me direct. Also try Vintage Thunderbird Club Int'l's website www.vintagethunderbirdclub.net - I'm VTCI's Tech Director and if there's anything I need to be aware of it's things like what you're going through. Now I wish I had some '61 parts to trade for what I need for my '40 Std Tudor (and I need a LOT of little things).
__________________
Alan H. Tast AIA, LEED AP BD+C Technical Director/Past President-Editor-Publications Director, Vintage Thunderbird Club Int'l. (VTCI) http://www.vintagethunderbirdclub.net Author, "Thunderbird 1955-1966" & "Thunderbird 50 Years" 35+ year member, Crown Victoria Ass'n. |
|
10-09-2013, 11:41 AM | #11 | |
Senior Member
Join Date: May 2010
Location: Central Iowa
Posts: 691
|
Re: Mac's quality control
Quote:
The reproduction vendors have to build to a price point or they'll never recoup their investment. That price point dictates that compromises be made, which unfortunately, typically is in the part quality department (whether it be due to cheap materials, looser tolerances resulting in fewer rejected parts, etc).
__________________
Mike Wanted: - '32-34 Open Cab Pickup (RPU) parts and documents/articles/info - ARDUN parts |
|
10-09-2013, 11:49 AM | #12 |
Senior Member
Join Date: Sep 2012
Location: Kitsap Peninsula, Western WA
Posts: 276
|
Re: Mac's quality control
We'll soon be able to 3D print in metals. At that point we'll be able to manage the quality ourselves. Imagine printing your own tail light bezel for a '40 in your shop - perfect every time.
|
10-09-2013, 12:15 PM | #13 |
BANNED
Join Date: May 2010
Location: Gothenburg Nebraska Just off I-80
Posts: 4,893
|
Re: Mac's quality control
Having worked in manufacturing for nearly 20 years I can tell you that the PPM for all antique car parts repop manufacturers is alot higher than what ever would be allowed in the OE manufacurer levels. Our PPm was about 150 at the highest and we got dinged hard by Ford and GM for it even being that high. At one time the plant I worked at had a PPM of 5. With the repop stuff currently availiable I would say it across the board it about 5,000 or alittle higher. Not good looking at it from my perspective. Rod
__________________
Do the RIGHT thing - Support the H.A.M.B. Alliance!!!! |
10-09-2013, 12:19 PM | #14 | |
Senior Member
Join Date: May 2010
Location: Southern California
Posts: 7,032
|
Re: Mac's quality control
Quote:
What does PPM stand for? I have lead a sheltered life. Charlie Stephens |
|
10-09-2013, 12:20 PM | #15 |
Senior Member
Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,113
|
Re: Mac's quality control
Me too! DD
|
10-09-2013, 12:24 PM | #16 |
BANNED
Join Date: May 2010
Location: Gothenburg Nebraska Just off I-80
Posts: 4,893
|
Re: Mac's quality control
Parts per Million. In mass manufacuring of small parts it is a good gauge of overall quality and is mainly gauged at the external lever, although it can be used to indicate things at an internal level also. Internally ours was alittle higher, and was used to gauge a budget for manually 100% sorting hours. And applied to individual departments or proccesses to see which ones needed help. Keep in mind we made shipped about 50,000 shocks a day. Rod
__________________
Do the RIGHT thing - Support the H.A.M.B. Alliance!!!! |
10-09-2013, 12:38 PM | #17 |
Senior Member
Join Date: May 2013
Location: Lyndon, Vt.
Posts: 456
|
Re: Mac's quality control
I'm disappointed with Barners who feel mediocracy has become part of our culture. I refuse to sign up. The way I see it, our suppliers are willing to except some of this junk. If the suppliers would get together, as a group, and approach the manufacturers with these quality issues, and put them on notice that they will find a manufacturer who can meet theirs and our standards we might improve the quality. Lets not kid ourselves, with few exceptions, most of these parts are manufactured in the far east. I doubt there is more than one making a part that all the retailers are selling. As an example, I bought a reproduction gas tank for my '50 from MACS. When I unwrapped it I found "Bob Drake" impressed into the sheet metal! I just ordered engine paint from C & G. The back of the can had MACS name on it. If the retailers don't follow up our complaints with the manufacturers then there will be no improvment! Quality doesn't cost, it pays!
|
10-09-2013, 12:39 PM | #18 |
Senior Member
Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,113
|
Re: Mac's quality control
I know "parts per million", but thought...couldn't realistically apply here, 'cause WHAT antique car parts are repro'd in the millions-count of pieces? DD
|
10-09-2013, 12:46 PM | #19 | |
Senior Member
Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,113
|
Re: Mac's quality control
Quote:
|
|
10-09-2013, 01:45 PM | #20 | |
Senior Member
Join Date: May 2010
Location: Wisconsin, USA
Posts: 9,007
|
Re: Mac's quality control
Quote:
I have stated such numerous times and have been "jumped on" by many that feel "it's the best we can find", etc. Those are the persons that make it possible for businesses to thrive selling infierior products and offering poor service.
__________________
"I can explain it for you. However, I can't understand it for you". |
|
|
|
Sponsored Links (Register now to hide all advertisements) |
|