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10-30-2015, 10:25 AM | #1 |
Senior Member
Join Date: Jul 2011
Location: Alvaton, Kentucky, USA
Posts: 955
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Yet another MACS experience !
I wanted to get a ’33 Ford hood ornament badge. I looked in MACS catalog, (which I received about 4-weeks ago) and saw they were $15.95. I went to add the badge to an order I was placing online and the price appeared, as $49.99 !!
I figured it was a problem with the online catalog, so I didn’t bother ordering it. I placed the rest of the order for pick-up and drove over to Buffalo yesterday. I asked the counter man to check that part number and it came up on his computer as $52.95 !! I showed him the catalog price and he said that several items had doubled or tripled in price because they had some "new Suppliers". I think it’s more likely that Eckcler’s is just trying to stick it to the consumer, unless, of course, they brought the manufacture of the item back to the USA, but the counter man couldn’t tell me where it was made. I’ve always been a proponent of MACS and have been dealing with them for 30-years or so, back to when they were on Lincoln Ave. in Lockport and Mr. MacIntosh ran the business, but a 300+% increase is WAY out of line, in my opinion. From now on, I guess my business will go to C&G or one of the other Suppliers. |
10-30-2015, 01:28 PM | #2 |
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Join Date: Jan 2015
Posts: 132
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Re: Yet another MACS experience !
Do you remember the part number so i can look up the pricing history?
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10-30-2015, 04:09 PM | #3 |
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Join Date: May 2010
Location: Powell, TN
Posts: 2,509
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Re: Yet another MACS experience !
Since we have a rep on the line, let ,me make a suggestion about pricing. I am getting constant discount emails of 20% or less. Mac's is about 30% higher than they should be and what the competition is, cut your prices across the board 30% and you would be surprised how much business would come in.
As it is, its just not worth the effort when we can get quality parts for less elsewhere and good service. |
10-30-2015, 06:19 PM | #4 |
Senior Member
Join Date: Nov 2014
Location: New ringgold pa
Posts: 311
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Re: Yet another MACS experience !
One thing will always be true the customer will think the price is to high and the seller to low. I have gotten many things from Mac and have always been happy. Customer service is very important and I buy not always by price but service. The fact the a Mac rep is speaking up to help means a lot in my book.
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10-30-2015, 06:25 PM | #5 |
Member
Join Date: May 2010
Location: Northern California
Posts: 44
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Re: Yet another MACS experience !
just bought a glove box liner from macs cheaper than other places. and got it in 5 days im in ca. always did good with macs
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10-30-2015, 06:37 PM | #6 |
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Join Date: May 2015
Posts: 8,137
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Re: Yet another MACS experience !
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The only thing nice about being imperfect is the joy it brings to others.... "Silver rings, your butt! Them's washers!" "We shot our way out of that town for a dollar's worth of steel holes!" - from 'The Wild Bunch' - 1969 https://www.youtube.com/watch?v=7NReUd2_0u0 Last edited by petehoovie; 01-31-2016 at 07:28 PM. |
10-30-2015, 07:30 PM | #7 |
Member
Join Date: Mar 2012
Location: Northeast PA
Posts: 89
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Re: Yet another MACS experience !
Well hell, I ordered a rotor for a 37 ford dist in may and it still hasn't arrived. called three or four time's and got the it back ordered or it coming in any day. The last time it was at the warehouse waiting to be stocked so it could be shipped. Gave up and got a dist from Bubba's. lost the summer, I think that if its in the catalog, it should be on the shelf. This on demand on time Economy sucks, Napa getting just as bad. Enough of my rant, I feel better
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10-30-2015, 07:34 PM | #8 |
Senior Member
Join Date: Jul 2011
Location: Alvaton, Kentucky, USA
Posts: 955
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Re: Yet another MACS experience !
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10-30-2015, 07:57 PM | #9 |
BANNED
Join Date: May 2010
Posts: 3,019
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Re: Yet another MACS experience !
TM,
Upon occasion I've dissed Macs but ALWAYS come back all things considered I like Macs.....do what I do......pickup your order between noon and one, they usually have that great looking brunette at the counter. Charlie ny |
10-30-2015, 08:05 PM | #10 |
Senior Member
Join Date: Jan 2014
Location: Atlanta, GA
Posts: 482
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Re: Yet another MACS experience !
Is there any difference in the parts between the various sellers? I know people always complain about high cost and as we similarly see with some big box retailers, you can get a lower price but it will match lower quality. The price war that ensues is all about who can make the product with less quality to satisfy the lower price demand until we end up with parts that are junk. I'm afraid that in my business, I see people buy competitors junk all the time at a lower cost, only to be completely dissatisfied with what they ended up with.
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10-30-2015, 08:51 PM | #11 |
Senior Member
Join Date: May 2010
Location: Virginia
Posts: 210
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Re: Yet another MACS experience !
I wanted to buy a cowl wiring harness earlier today-which would fit in a $6.95 flat rate USPS box-heck 3 of them would fit in the UPSS box-Mac's part Price was OK but they wanted $29.95 for shipping. I've read so many complaints about their shipping charges. No Thanks-got it on line
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10-30-2015, 09:21 PM | #12 |
Senior Member
Join Date: May 2010
Location: Midland Park, NJ
Posts: 3,982
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Re: Yet another MACS experience !
Since Ecklers took over, shipping prices have gone out of sight.
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10-31-2015, 03:01 AM | #13 |
Senior Member
Join Date: Apr 2015
Location: Sweden
Posts: 3,045
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Re: Yet another MACS experience !
I think Ecklers dont understand the Ford parts system to start with...they started by messing with the parts numbering leaving fords system to adapt their own...
After that came the constant spamming. I want a parts store that is easily available when i need the parts not a constant nagging bargain store. And mac was getting a lot of buisness from us cause they used to be real good !! Now you basicly have to have the parts hands on to check what you get. The lack of quality control of incoming parts is obvious. This year the orders went somewhere else. |
10-31-2015, 03:54 AM | #14 |
Senior Member
Join Date: May 2010
Posts: 875
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Re: Yet another MACS experience !
Shipping is terrible. Buy a $2 part that will fit in a letter envelope and get charged $9.95 for shipping.
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10-31-2015, 08:36 PM | #15 | |
Senior Member
Join Date: May 2010
Location: Midland Park, NJ
Posts: 3,982
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Re: Yet another MACS experience !
I think they did the same when they bought out Dearborn Classics. Got their own numbering system instead of Fords so you can't compare parts with a parts book. Dumb move in my opinion. That's why I buy my later parts from Auto Krafters.
Quote:
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11-01-2015, 09:02 AM | #16 |
Senior Member
Join Date: Oct 2014
Location: NE Iowa
Posts: 1,664
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Re: Yet another MACS experience !
Nothing to do with Mac's but I renew my license stickers by mail from the court house, they charge a dollar for each. Guess what, I got the stickers and registrations the other day and they managed to get 7 of them crammed in one envelope that cost them 49 cents to send. Guess one of them girls had $6.50 worth of doughnuts the next day.
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11-01-2015, 09:05 AM | #17 |
Senior Member
Join Date: May 2010
Location: Chester Vt
Posts: 8,860
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Re: Yet another MACS experience !
I just had my first, and last, experience with them.
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11-01-2015, 09:22 AM | #18 |
Member Emeritus
Join Date: Nov 2012
Location: Wichita KS
Posts: 16,132
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Re: Yet another MACS experience !
What happened Ron?
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11-01-2015, 10:23 AM | #19 |
Member
Join Date: Jul 2013
Location: New Orleans
Posts: 94
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Re: Yet another MACS experience !
every time I order from them the prices are higher than in there catalog. get the same response-new vender-. What are they doing, do they have no items on shelf. is each item I buy have a new vendor. 53 merc, 53 ford, 49 ford, 62 ford, 28 ford tudor,28 ford roadster truck, 29 briggs fordor 31 ford truck rat rod. their prices are no longer valid in their cat., so maybe they should leave them out. I look elsewhere when I purchase att. Melisa
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11-01-2015, 12:23 PM | #20 |
Senior Member
Join Date: May 2010
Location: East Shore of LAKE HOUSTON
Posts: 11,113
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Re: Yet another MACS experience !
Hey SCOTT BROOKS at Ecklers.......Trevor, and now YOU, have been playing this same game since late January. Once again, a dis-satisfied customer posts about another legitimate, unpleasant MAC's experience, and you jump-in here with a little bit more of what has now become just more rhetorical BS. For instance, do you not have access to a MAC's catalog so that YOU "can look up the pricing history"? What the heck difference will a "pricing history" make for any future customers anyway? Besides that little song and dance, it seems that if you were at least sincere, you could have probably researched that history and replied with SOMETHING in far less than the two days it's been so far. Almost seems like your rare and impromptu appearances here are only to pat the few remaining sheep on the head when they become most-restless. NOTHING has changed in a positive direction since your first post on Jan. 28, despite your repeated implications that The Company cares. DD
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