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09-11-2019, 07:33 PM | #1 |
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Join Date: May 2010
Location: Pacific Grove, CA
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Warning about c&g
I bought a new gas tank for 33-34 (part 40-9002-OR) and was told by them I would need part number 40-9003 to adapt the original sending unit to this new tank. $45 bucks. See page 121 of their catalog.
IT DOES NOT FIT, THE HOLES DO NOT LINE UP! My mechanic shop of over 25 years of working on my cars called them, to be told we didn’t know what we are doing. The employee on the phone rude and refused to listen. I spent thousands of dollars on parts, will never spend another penny with them. Have been told by our local EFV8 parts place that they sold me a ‘35 adapter. Their catalog and part are incorrect. |
09-11-2019, 07:48 PM | #2 |
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Location: Midland Park, NJ
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Re: Warning about c&g
Typical of today's customer service. I emailed Rock Auto about sending them a part for repair (they use a third party for the repair). All they did was give me some instructions for their web site that were no good. I complained to them about it, no reply
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09-11-2019, 08:06 PM | #3 |
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Location: Southern California
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Re: Warning about c&g
I hope you called them back and asked for a manager. This doesn't sound typical of C&G and the management should know about it. Be sure to let us know what happens.
Charlie Stephens |
09-11-2019, 08:28 PM | #4 |
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Join Date: May 2010
Location: Ballston Spa, NY
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Re: Warning about c&g
I like C&G.
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09-11-2019, 08:28 PM | #5 |
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Join Date: Dec 2012
Location: Payette, ID
Posts: 935
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Re: Warning about c&g
Have had no problems with C and G. You ended up with a jerk. Every company has a few
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09-11-2019, 08:32 PM | #6 |
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Location: Santee, California
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Re: Warning about c&g
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09-11-2019, 08:38 PM | #7 |
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Join Date: May 2010
Location: Pacific Grove, CA
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Re: Warning about c&g
It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.
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09-11-2019, 08:41 PM | #8 |
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Join Date: Jan 2011
Location: sw minnesota
Posts: 4,571
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Re: Warning about c&g
sorry to hear you had some problems, but as others have stated, they are normally quite high on my list of places to do business with. hope you get it sorted out
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09-11-2019, 09:06 PM | #9 |
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Join Date: Sep 2013
Location: SoCal-Redlands
Posts: 3,015
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Re: Warning about c&g
Just as an example I recently ordered a headlight switch for my '54 Ranch Wagon from Shoe Box Central. They sent me a Dennis Carpenter switch that was defective. Sent them an email and followed it up with a phone call. They said they would send another switch that day. Point is that even good vendors get bad parts from good suppliers. It's unfortunate but it happens. If the guy at C&G couldn't/wouldn't fix the problem you just have to move up the food chain. I've bought a bunch of parts from C&G and never have had a problem. Given the chance they should make it right. A photo or 2 in an email might help as well. JMO.
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09-11-2019, 09:19 PM | #10 |
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Join Date: May 2017
Posts: 566
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Re: Warning about c&g
For my '36, I had a similar mis-fitment problem with the stainless steel tank I got from Drake. I did get the adapter and no matter which way I turned it, even upside down, it did not fit. I would up redrilling a couple of holes then use a gas resistant Permatex to seal it up.
I also found that the stainless steel tank had two holes, one for the sending unit and one for the internal fuel pump, which I did not purchase, but neither of the holes lined up with where the access opening was in the trunk. You would think they could have checked that when they were making it. |
09-11-2019, 09:54 PM | #11 |
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Join Date: May 2017
Location: Arkansas
Posts: 611
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Re: Warning about c&g
I should stay out of this, but the thread title is is kind of an incitement. I've bought parts from C and G four or five times now, and I am 100 percent satisfied in every respect. You just can't always say that these days.
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09-11-2019, 09:54 PM | #12 | |
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Location: SLC Utah
Posts: 798
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Re: Warning about c&g
Quote:
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09-11-2019, 10:07 PM | #13 |
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Join Date: May 2010
Location: Reseda, Calif.
Posts: 2,188
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Re: Warning about c&g
Been dealing with them for years and no problems. Not to say that it could happen. I think Kyle would make it right for you. Just my 2 cents.
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09-11-2019, 10:27 PM | #14 |
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Join Date: Jun 2018
Location: Minnesota
Posts: 347
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Re: Warning about c&g
I've ordered 2 different items from C&G and both were not correct for my bone stock genny '51 Mercury even though they were listed as correct. Returning them would cost more than throwing them in the trash can.
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09-12-2019, 03:39 AM | #15 | |
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Join Date: Jun 2010
Location: Marana, AZ
Posts: 1,194
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Re: Warning about c&g
Quote:
If you do that, I'm betting serious money your problem with be resolved to your satisfaction. Please let us know how this turns out and good luck with your project. |
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09-12-2019, 03:47 AM | #16 |
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Join Date: Dec 2013
Location: Minnesota, Florida Keys
Posts: 10,312
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Re: Warning about c&g
Sorry about your experience, but I'm with the majority on this. I also agree with those who believe that you did not adequately try to redress your grievance before posting negative information on a public board.
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09-12-2019, 05:02 AM | #17 |
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Join Date: May 2010
Location: Southern France
Posts: 5,305
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Re: Warning about c&g
Last year I placed an order that included (NOS)piston rings for my 36 LB motor.I called and wanted to make sure they were for 3 ring pistons.They weren't sure but would check.They called me back in France and confirmed to me that they were for 4 ring pistons so removed them from my order.They have always been accommodating especially to save on shipping charges.
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09-12-2019, 05:59 AM | #18 |
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Join Date: May 2010
Posts: 1,770
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Re: Warning about c&g
most of us are old & in our day things were a lot different. people were help full & careing it,s a lot different today. the america we grew up in is gone.
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09-12-2019, 07:09 AM | #19 |
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Location: Marana Arizona
Posts: 1,776
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Re: Warning about c&g
I always had great service and parts from them. Please call Kyle and explain the issue directly. I am sure he will appreciate the information on both the part and the response your mechanic got.
We can all mummer in our tents, but it rarely gets things fixed (Deuteronomy 1:27) Chap |
09-12-2019, 08:15 AM | #20 | |
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Location: Southern California
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Re: Warning about c&g
Quote:
Charlie Stephens |
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