The Ford Barn

Barry-ct · 12-19-2014, 01:01 PM

I received an email for a big "Sale" He was having online featuring "no shipping charges". So I figured I try him again. I ordered 3 dash knobs for my 1950 F-1. I then get another email stating I did not put a credit card number in the order. My order confirmation showed the last 4 digits of the card, so I know I did it right. Called back, gave the card again, told the parts would be released. Check back a week later and was told they would be shipped that day via FedEx ground. I just checked back with them and now they're back ordered ( surprise, surprise! ) and no ETA on when he will get them. The only reason I went with him was that the web site showed them in stock! So, I cancelled my order. How the heck can you have a sale and not have the stock? Heck of a way to run a railroad, as they say. This is not the first time, either, but it's my last time ordering from him! I will now order them from C&G like I should have in the first place. Live and learn.........

V8COOPMAN · 12-19-2014, 01:29 PM

Man, I'll bet they've "never had THAT problem before". DD

39topless · 12-19-2014, 02:15 PM

Same thing happened to me with a pair of running boards "On Sale". I'll go somewhere else.

35fordtn · 12-19-2014, 02:22 PM

Whew.. after a situation I had today. I will NEVER call to order there again.

Barry-ct · 12-19-2014, 02:46 PM

Before we go too far... I'm not knocking the products, that's for another thread. I have sat in the "Q" usually for 15 minutes to a 1/2 hour and I get the same person every time. Makes you think there's maybe one customer service rep? I was a Ford Parts man for years and if we handled our customers like they do, we would not have a job very long.
I know that's the end of my purchases from him. Too bad, some of what I need, the prices were good! Again, I'm not complaining about what he sells, but the lack of inventory and poor service.

tamnalan · 12-19-2014, 03:03 PM

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I bought one of his gas tanks on a similar sale a while back. The price was fantastic but I then had to wait 6 or 7 months to get the part. It eventually showed up. Dang... now I'm not sure I'm going to use it though.

His business model works fine for those of us who care more about price than speed. If my needed part was a MICAP item then I would not be happy. (MICAP is USAF slang for a mission-essential part.)

tamnalan · 12-19-2014, 03:10 PM

If I was Bob Drake for a day, then I might consider a two-tier pricing model... lower prices for those items with extended backorder time and a higher price for the items kept in stock.

The gas tanks would be a good example.

Kube · 12-19-2014, 03:13 PM

Oh yeah, I was promised during a phone call a few days ago by their rep an email showing all I had on order and back order. Of course that never materialized.
Finally, after much more communication, I'd got the list.
It is so ridiculous, it is actually humorous.
There are so many things on back order with "no date" and a number with "a couple of months" I began to laugh.
"A couple of months" to Drake is akin to "we've never heard that before".

51504bat · 12-19-2014, 04:08 PM

I ordered a tank and sending unit, front and rear shock kits, a steering wheel, and some misc. small stuff on Bob's 20% off and free shipping sale. Got everything right away but the steering wheel - not in stock. Don't know if they'll still honor the discount and free ship on the wheel or not. If not I'll just cancel but everything else was fine. Rear shock kit, tank and sending unit are already installed so I guess I'm ahead of the game.

Straightpipes · 12-19-2014, 05:57 PM

I called last week and was very satisfied with the service. As a matter of fact the sales person went out of his way to help me out. Said he was "the new guy". Maybe things are looking up for all who have complaints.
I wonder how many Bob Drake threads there have been??

40cpe · 12-19-2014, 06:18 PM

"The new guy" will be indoctrinated soon enough. This kind of service had been going on for 20+ years and the company has had time to mature and correct these issues. Whoever is running the company is evidently aware of and comfortable with the service provided. I would't hold my breath hoping for significant improvement.

I am appreciative of the products made by Drake and have many on/in my cars. I just find them in stock at another dealer or do without.

JM 35 Sedan · 12-19-2014, 06:58 PM

Have never had a problem with any of my Drake orders. Am I his only happy customer? What am I doing wrong to have never had a problem while I see some repeat FB members who continually have problems on seemingly every order they place.

Lawrie · 12-19-2014, 07:04 PM

Were would my 33 be without him,no new running boards that fitted like a glove,no new ignition points,no new radiator cap that looks like a jewel.
no new water pumps for the 99a engine.

Lawrie

Kube · 12-19-2014, 07:47 PM

Quote:

Originally Posted by Straightpipes

I called last week and was very satisfied with the service. As a matter of fact the sales person went out of his way to help me out. Said he was "the new guy". Maybe things are looking up for all who have complaints.
I wonder how many Bob Drake threads there have been??

I am certain he not undergone the proper "training" as yet.

Kube · 12-19-2014, 07:47 PM

[QUOTE=JM 35 Sedan;1000879]Have never had a problem with any of my Drake orders. Am I his only happy customer?
Um yes John, you are...

barnfind · 12-19-2014, 07:58 PM

Never had a problem but I mostly order sales items.

Ziffer · 12-19-2014, 08:04 PM

Nice products and I have a standing order to just remove any items from my order that are on Back order. That has saved me a lot of hassle

Brooks · 12-19-2014, 09:17 PM

On his 20% sale and free shipping, I order a set of running boards for my "40 pickup a set of windrow reg. set of fender apron bolts and hood rubber bumper set. Got the running boards, lucky me, no other parts, no invoice or details. Sent email to ask when I would get my other parts, get email two days later saying out of stock ,don't know when they will have any. Same old story as always. He need to quit putting out sale flyer if he not got the parts in stock. My 2 cents worth.

Planojc · 12-19-2014, 09:25 PM

It's easy to have a sale on items that you don't have in stock.

jake197000 · 12-19-2014, 10:23 PM

i dont know if they actually make anyting.but ive bought a fair amount and had decent service,but i think its common to take orders and then get them made.frustrating but were pretty lucky we can even get some of this stuff.albeit might not b a perfect match.

12-19-2014, 01:01 PM	#1
Barry-ct Senior Member Join Date: May 2010 Location: Newington, Connecticut Posts: 1,374	Back order Bob Drake strikes again! I received an email for a big "Sale" He was having online featuring "no shipping charges". So I figured I try him again. I ordered 3 dash knobs for my 1950 F-1. I then get another email stating I did not put a credit card number in the order. My order confirmation showed the last 4 digits of the card, so I know I did it right. Called back, gave the card again, told the parts would be released. Check back a week later and was told they would be shipped that day via FedEx ground. I just checked back with them and now they're back ordered ( surprise, surprise! ) and no ETA on when he will get them. The only reason I went with him was that the web site showed them in stock! So, I cancelled my order. How the heck can you have a sale and not have the stock? Heck of a way to run a railroad, as they say. This is not the first time, either, but it's my last time ordering from him! I will now order them from C&G like I should have in the first place. Live and learn......... __________________ Barry 50 F-1

12-19-2014, 01:29 PM	#2
V8COOPMAN Senior Member Join Date: May 2010 Location: East Shore of LAKE HOUSTON Posts: 11,111	Re: Back order Bob Drake strikes again! Man, I'll bet they've "never had THAT problem before". DD __________________ *Click Links Below* __ ▼ *'35-'36 W/8BA & MECHANICAL FAN* *T5 W/TORQUE TUBE*

12-19-2014, 02:15 PM	#3
39topless Senior Member Join Date: Sep 2013 Posts: 1,027	Re: Back order Bob Drake strikes again! Same thing happened to me with a pair of running boards "On Sale". I'll go somewhere else.

12-19-2014, 02:22 PM	#4
35fordtn Senior Member Join Date: Aug 2010 Location: McMinnville, TN Posts: 2,327	Re: Back order Bob Drake strikes again! Whew.. after a situation I had today. I will NEVER call to order there again.

12-19-2014, 02:46 PM	#5
Barry-ct Senior Member Join Date: May 2010 Location: Newington, Connecticut Posts: 1,374	Re: Back order Bob Drake strikes again! Before we go too far... I'm not knocking the products, that's for another thread. I have sat in the "Q" usually for 15 minutes to a 1/2 hour and I get the same person every time. Makes you think there's maybe one customer service rep? I was a Ford Parts man for years and if we handled our customers like they do, we would not have a job very long. I know that's the end of my purchases from him. Too bad, some of what I need, the prices were good! Again, I'm not complaining about what he sells, but the lack of inventory and poor service. __________________ Barry 50 F-1

12-19-2014, 03:03 PM	#6
tamnalan Senior Member Join Date: Oct 2013 Location: Dayton Ohio Posts: 104	Re: Back order Bob Drake strikes again! Sponsored Links (Register now to hide all advertisements) I bought one of his gas tanks on a similar sale a while back. The price was fantastic but I then had to wait 6 or 7 months to get the part. It eventually showed up. Dang... now I'm not sure I'm going to use it though. His business model works fine for those of us who care more about price than speed. If my needed part was a MICAP item then I would not be happy. (MICAP is USAF slang for a mission-essential part.)

12-19-2014, 03:10 PM	#7
tamnalan Senior Member Join Date: Oct 2013 Location: Dayton Ohio Posts: 104	Re: Back order Bob Drake strikes again! If I was Bob Drake for a day, then I might consider a two-tier pricing model... lower prices for those items with extended backorder time and a higher price for the items kept in stock. The gas tanks would be a good example.

12-19-2014, 03:13 PM	#8
Kube Senior Member Join Date: May 2010 Location: Wisconsin, USA Posts: 8,995	Re: Back order Bob Drake strikes again! Oh yeah, I was promised during a phone call a few days ago by their rep an email showing all I had on order and back order. Of course that never materialized. Finally, after much more communication, I'd got the list. It is so ridiculous, it is actually humorous. There are so many things on back order with "no date" and a number with "a couple of months" I began to laugh. "A couple of months" to Drake is akin to "we've never heard that before". __________________ "I can explain it for you. However, I can't understand it for you".

12-19-2014, 04:08 PM	#9
51504bat Senior Member Join Date: Sep 2013 Location: SoCal-Redlands Posts: 3,015	Re: Back order Bob Drake strikes again! I ordered a tank and sending unit, front and rear shock kits, a steering wheel, and some misc. small stuff on Bob's 20% off and free shipping sale. Got everything right away but the steering wheel - not in stock. Don't know if they'll still honor the discount and free ship on the wheel or not. If not I'll just cancel but everything else was fine. Rear shock kit, tank and sending unit are already installed so I guess I'm ahead of the game. __________________ Making the simple complicated for over 30 years.

12-19-2014, 05:57 PM	#10
Straightpipes Senior Member Join Date: May 2010 Location: Ballston Spa, NY Posts: 789	Re: Back order Bob Drake strikes again! I called last week and was very satisfied with the service. As a matter of fact the sales person went out of his way to help me out. Said he was "the new guy". Maybe things are looking up for all who have complaints. I wonder how many Bob Drake threads there have been??

12-19-2014, 06:18 PM	#11
40cpe Senior Member Join Date: May 2010 Location: Star, MS Posts: 4,024	Re: Back order Bob Drake strikes again! "The new guy" will be indoctrinated soon enough. This kind of service had been going on for 20+ years and the company has had time to mature and correct these issues. Whoever is running the company is evidently aware of and comfortable with the service provided. I would't hold my breath hoping for significant improvement. I am appreciative of the products made by Drake and have many on/in my cars. I just find them in stock at another dealer or do without.

12-19-2014, 06:58 PM	#12
JM 35 Sedan Senior Member Join Date: May 2010 Location: Near Rising Sun, Maryland Posts: 10,858	Re: Back order Bob Drake strikes again! Have never had a problem with any of my Drake orders. Am I his only happy customer? What am I doing wrong to have never had a problem while I see some repeat FB members who continually have problems on seemingly every order they place. __________________ *John* *"Never give up on what you really want to do. The person with big dreams is more powerful than one with all the facts". Albert Einstein*

12-19-2014, 07:04 PM	#13
Lawrie Senior Member Join Date: May 2010 Location: Qld, Australia Posts: 4,215	Re: Back order Bob Drake strikes again! Were would my 33 be without him,no new running boards that fitted like a glove,no new ignition points,no new radiator cap that looks like a jewel. no new water pumps for the 99a engine. Lawrie

12-19-2014, 07:47 PM	#15
Kube Senior Member Join Date: May 2010 Location: Wisconsin, USA Posts: 8,995	Re: Back order Bob Drake strikes again! [QUOTE=JM 35 Sedan;1000879]Have never had a problem with any of my Drake orders. Am I his only happy customer? Um yes John, you are... __________________ "I can explain it for you. However, I can't understand it for you".

12-19-2014, 07:58 PM	#16
barnfind Senior Member Join Date: Jan 2011 Posts: 426	Re: Back order Bob Drake strikes again! Never had a problem but I mostly order sales items.

12-19-2014, 08:04 PM	#17
Ziffer Senior Member Join Date: May 2010 Location: Michigan Posts: 171	Re: Back order Bob Drake strikes again! Nice products and I have a standing order to just remove any items from my order that are on Back order. That has saved me a lot of hassle

12-19-2014, 09:17 PM	#18
Brooks Senior Member Join Date: Aug 2013 Location: AL Posts: 115	Re: Back order Bob Drake strikes again! On his 20% sale and free shipping, I order a set of running boards for my "40 pickup a set of windrow reg. set of fender apron bolts and hood rubber bumper set. Got the running boards, lucky me, no other parts, no invoice or details. Sent email to ask when I would get my other parts, get email two days later saying out of stock ,don't know when they will have any. Same old story as always. He need to quit putting out sale flyer if he not got the parts in stock. My 2 cents worth. __________________ '40Garage

12-19-2014, 09:25 PM	#19
Planojc Senior Member Join Date: May 2010 Location: Plano, Texas Posts: 843	Re: Back order Bob Drake strikes again! It's easy to have a sale on items that you don't have in stock.

12-19-2014, 10:23 PM	#20
jake197000 Senior Member Join Date: Sep 2010 Posts: 349	Re: Back order Bob Drake strikes again! i dont know if they actually make anyting.but ive bought a fair amount and had decent service,but i think its common to take orders and then get them made.frustrating but were pretty lucky we can even get some of this stuff.albeit might not b a perfect match.