The Ford Barn

larry/Texas · 11-16-2015, 03:36 PM

I called Drake Thursday about a '33 radiator cap ( PN 40-8100-AR) that looks excellent on the outside but the threaded hole for the Cap Repair Kit (PN B-8100-RK) is corroding away. Bob actually answered the phone and after explaining the problem, he said (SUPRISE) "we have never had that problem before". He took my name and number and said they would call right back. Well one of his people called in a few minutes and said they have no record of me buying it. I said I may have bought it from one of the other dealers which have his products and I said that could be. I TOLD BOB THE CAP HAD HIS NAME AND PART NUMBER cast into the cap. At that point they said i would need to contact them and I started to voice my opinion and they hung up on me.

Buyer Beware

They don't want to admit any fault for their products. Probably the last time I will deal with them. I have also taken MAC's off of my acceptable vendor list for the same kind of response.

11-16-2015, 03:36 PM	#1
larry/Texas Senior Member Join Date: May 2010 Location: Houston, TX area Posts: 150	Bob drake again I called Drake Thursday about a '33 radiator cap ( PN 40-8100-AR) that looks excellent on the outside but the threaded hole for the Cap Repair Kit (PN B-8100-RK) is corroding away. Bob actually answered the phone and after explaining the problem, he said (SUPRISE) "we have never had that problem before". He took my name and number and said they would call right back. Well one of his people called in a few minutes and said they have no record of me buying it. I said I may have bought it from one of the other dealers which have his products and I said that could be. I TOLD BOB THE CAP HAD HIS NAME AND PART NUMBER cast into the cap. At that point they said i would need to contact them and I started to voice my opinion and they hung up on me. Buyer Beware They don't want to admit any fault for their products. Probably the last time I will deal with them. I have also taken MAC's off of my acceptable vendor list for the same kind of response.