Bob Drake

[aussie merc]

hey dose anyone know what goes on there tried to order parts out of catalouge wont accept the part nos says it dosent recognise them . sent them 3 emails to try and sort this out and cant get a reply are they still opperating or have they folded and just not removed their web pages [like so many]

[V8COOPMAN]

Originally Posted by aussie merc

hey dose anyone know what goes on there tried to order parts out of catalouge wont accept the part nos says it dosent recognise them . sent them 3 emails to try and sort this out and cant get a reply are they still opperating or have they folded and just not removed their web pages [like so many]

Specifically, I can't answer your question. But I will just be nice and say only how sad it is that this "BD" operation has come to this. DD

[Dak Rat]

My experience, if its not in stock the computer will not accept the P/N.

[alanwoodieman]

you mean "back order bob" does not accept orders for out of stock items??

[Krylon32]

Drakes old website used to be easy to navigate but the new and improved site is a pain in the ass. Plus he's out of so many parts and will probably never make them again. I get a vibe from talking to a sales person that there's some new management.

[Doublepumper]

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I tried to order some parts that were supposed to be in stock, according to the listings. After I had ordered, I received an email notification on my order showing a balance of $0.00...? I called them and was told the reason for it was because the parts were Not in stock and that out of stock orders would not be processed/charged. I mentioned the listings stated parts were in stock and was told the person responsible for updating them hadn't gotten to them yet.
I ended up ordering from Dennis Carpenter instead. DC had the parts in stock and are being shipped.
As Krylon32 stated, navigating the Drake site was a pain and misleading/confusing. Hope they're able to straighten things out.

[supereal]

Try C&G as a supplier. Their order line is 1-800-266-0470. I have heard complaints such as yours for quite awhile regarding incomplete or unavailable parts. For years, Bob Drake was one of the best, but the pandemic has scrambled the parts availability for both old and new vehicles causing disruptions.

[325w]

Try Joes Antiques

[51504bat]

Originally Posted by 325w

Try Joes Antiques

X2 on Joes's

[aussie merc]

thanks! so its not personal its everyone, again pity it seems that when things get hard customer service is the first to go . I n regards to the new catalogue all i can say it was put together by someone born post 2000 and never had grease under there fingernails

[mike42]

Ditto on Joe's Antiques. I've had a really great experience with them.

[Pete/Ct.]

Call Joe's or Third Gen. You wont be sorry. Pete/Ct.

[TomT/Williamsburg]

Joe’s Antiques - great folks to work with!

[Aussiebill]

Have ordered parts from Joe's Antique and they were Bob Drake parts and cost a lot less then what Bob Drake sells them for and you get the true cost of freight not some high number plucked out of the air

Bill in Oz