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Old 09-11-2019, 07:33 PM   #1
Digger
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Default Warning about c&g

I bought a new gas tank for 33-34 (part 40-9002-OR) and was told by them I would need part number 40-9003 to adapt the original sending unit to this new tank. $45 bucks. See page 121 of their catalog.

IT DOES NOT FIT, THE HOLES DO NOT LINE UP! My mechanic shop of over 25 years of working on my cars called them, to be told we didnít know what we are doing. The employee on the phone rude and refused to listen. I spent thousands of dollars on parts, will never spend another penny with them.

Have been told by our local EFV8 parts place that they sold me a Ď35 adapter. Their catalog and part are incorrect.
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Old 09-11-2019, 07:48 PM   #2
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Typical of today's customer service. I emailed Rock Auto about sending them a part for repair (they use a third party for the repair). All they did was give me some instructions for their web site that were no good. I complained to them about it, no reply
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Old 09-11-2019, 08:06 PM   #3
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I hope you called them back and asked for a manager. This doesn't sound typical of C&G and the management should know about it. Be sure to let us know what happens.

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Old 09-11-2019, 08:28 PM   #4
Straightpipes
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I like C&G.
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Old 09-11-2019, 08:28 PM   #5
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Have had no problems with C and G. You ended up with a jerk. Every company has a few
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Old 09-11-2019, 08:32 PM   #6
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This is one of those posts that defies all other experiences.. In fact, having done business with them for over thirty years, I have never heard another complaint like it. I'm flabbergasted. Since your mechanic made the call, can you be sure he didn't imbelish a bit out of frustration? I suggest you call them personally, and ask for Kyle. Whatever happened C&G will make it right.
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Old 09-11-2019, 08:38 PM   #7
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Default Re: Warning about c&g

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.
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Old 09-11-2019, 08:41 PM   #8
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sorry to hear you had some problems, but as others have stated, they are normally quite high on my list of places to do business with. hope you get it sorted out
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Old 09-11-2019, 09:06 PM   #9
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Default Re: Warning about c&g

Just as an example I recently ordered a headlight switch for my '54 Ranch Wagon from Shoe Box Central. They sent me a Dennis Carpenter switch that was defective. Sent them an email and followed it up with a phone call. They said they would send another switch that day. Point is that even good vendors get bad parts from good suppliers. It's unfortunate but it happens. If the guy at C&G couldn't/wouldn't fix the problem you just have to move up the food chain. I've bought a bunch of parts from C&G and never have had a problem. Given the chance they should make it right. A photo or 2 in an email might help as well. JMO.
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Old 09-11-2019, 09:19 PM   #10
Steve Kennedy
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Default Re: Warning about c&g

For my '36, I had a similar mis-fitment problem with the stainless steel tank I got from Drake. I did get the adapter and no matter which way I turned it, even upside down, it did not fit. I would up redrilling a couple of holes then use a gas resistant Permatex to seal it up.


I also found that the stainless steel tank had two holes, one for the sending unit and one for the internal fuel pump, which I did not purchase, but neither of the holes lined up with where the access opening was in the trunk. You would think they could have checked that when they were making it.
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Old 09-11-2019, 09:54 PM   #11
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I should stay out of this, but the thread title is is kind of an incitement. I've bought parts from C and G four or five times now, and I am 100 percent satisfied in every respect. You just can't always say that these days.
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Old 09-11-2019, 09:54 PM   #12
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Quote:
Originally Posted by Steve Kennedy View Post
For my '36, I had a similar mis-fitment problem with the stainless steel tank I got from Drake. I did get the adapter and no matter which way I turned it, even upside down, it did not fit. I would up redrilling a couple of holes then use a gas resistant Permatex to seal it up.


I also found that the stainless steel tank had two holes, one for the sending unit and one for the internal fuel pump, which I did not purchase, but neither of the holes lined up with where the access opening was in the trunk. You would think they could have checked that when they were making it.
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Old 09-11-2019, 10:07 PM   #13
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Been dealing with them for years and no problems. Not to say that it could happen. I think Kyle would make it right for you. Just my 2 cents.
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Old 09-11-2019, 10:27 PM   #14
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Default Re: Warning about c&g

I've ordered 2 different items from C&G and both were not correct for my bone stock genny '51 Mercury even though they were listed as correct. Returning them would cost more than throwing them in the trash can.
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Old 09-12-2019, 03:39 AM   #15
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Default Re: Warning about c&g

Quote:
Originally Posted by zzlegend View Post
Been dealing with them for years and no problems. Not to say that it could happen. I think Kyle would make it right for you. Just my 2 cents.
My experience with C &G as well. Your experience is frustrating, but I'm in the camp that says that you, and not "your mechanic" need to talk with Kyle or Joe.

If you do that, I'm betting serious money your problem with be resolved to your satisfaction.

Please let us know how this turns out and good luck with your project.
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Old 09-12-2019, 03:47 AM   #16
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Default Re: Warning about c&g

Sorry about your experience, but I'm with the majority on this. I also agree with those who believe that you did not adequately try to redress your grievance before posting negative information on a public board.
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Old 09-12-2019, 05:02 AM   #17
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Default Re: Warning about c&g

Last year I placed an order that included (NOS)piston rings for my 36 LB motor.I called and wanted to make sure they were for 3 ring pistons.They weren't sure but would check.They called me back in France and confirmed to me that they were for 4 ring pistons so removed them from my order.They have always been accommodating especially to save on shipping charges.
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Old 09-12-2019, 05:59 AM   #18
richard crow
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most of us are old & in our day things were a lot different. people were help full & careing it,s a lot different today. the america we grew up in is gone.
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Old 09-12-2019, 07:09 AM   #19
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Default Re: Warning about c&g

I always had great service and parts from them. Please call Kyle and explain the issue directly. I am sure he will appreciate the information on both the part and the response your mechanic got.
We can all mummer in our tents, but it rarely gets things fixed (Deuteronomy 1:27)
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Old 09-12-2019, 08:15 AM   #20
Charlie Stephens
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Quote:
Originally Posted by Digger View Post
It doesnít fit, itís the wrong part. Itís a round hole square peg situation. Holes donít line up, size too large. We wouldnít call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.
Please call them (Kyle?) before you dispute the charge. Once someone in management hears the story they may just send you a check. It sounds like someone is there that shouldn't be and your call will help everyone.

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