Go Back   The Ford Barn > General Discussion > Model A (1928-31)

Sponsored Links (Register now to hide all advertisements)

Reply
 
Thread Tools Display Modes
Old 01-20-2013, 04:37 AM   #1
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Mac's survey

Anyone else get an email customer satisfaction survey from Mac's (Eckler)?
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 01-20-2013, 06:00 AM   #2
ctlikon0712
Senior Member
 
ctlikon0712's Avatar
 
Join Date: Feb 2011
Location: Cocoa, Florida
Posts: 1,609
Default Re: Mac's survey

Yes, Ive already given them all the money I'm ever going to. They know how I feel about their customer service department.
__________________
Wanted: Simmons Super Power Head
Craig Likon 1931 150B
ctlikon0712 is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 01-20-2013, 09:11 AM   #3
Patrick L.
Senior Member
 
Patrick L.'s Avatar
 
Join Date: May 2010
Location: Upstate NY and western Florida
Posts: 5,111
Default Re: Mac's survey

Yep, what Craig said. And I live close enough to be able to drive to them. Its my understanding that the business has changed hands, maybe the new owners are trying to fix things.
Patrick L. is offline   Reply With Quote
Old 01-20-2013, 09:39 AM   #4
ct1932ford
Senior Member
 
ct1932ford's Avatar
 
Join Date: Oct 2011
Location: CT.
Posts: 479
Default Re: Mac's survey

They know Better!
__________________
A man should do what he thinks best! "The Duke"
ct1932ford is offline   Reply With Quote
Old 01-20-2013, 02:24 PM   #5
BRENT in 10-uh-C
Senior Member
 
BRENT in 10-uh-C's Avatar
 
Join Date: May 2010
Location: Eastern Tennessee
Posts: 8,986
Default Re: Mac's survey

Wow, ...and I thought I was the only one who felt that strongly about them!!

.
__________________
.

BRENT in 10-uh-C
.
www.model-a-ford.com
...(...Finally Updated!! )

.
BRENT in 10-uh-C is offline   Reply With Quote
Old 01-20-2013, 02:41 PM   #6
miss victoria
Senior Member
 
Join Date: Oct 2011
Posts: 310
Default Re: Mac's survey

has anyone given the new owners a try?
miss victoria is offline   Reply With Quote
Old 01-20-2013, 02:55 PM   #7
A31Woody
Senior Member
 
A31Woody's Avatar
 
Join Date: Jan 2013
Location: Sunnyvale, CA
Posts: 136
Default Re: Mac's survey

Quote:
Originally Posted by BRENT in 10-uh-C View Post
Wow, ...and I thought I was the only one who felt that strongly about them!!

.
haha, me too!
A31Woody is offline   Reply With Quote
Old 01-20-2013, 02:57 PM   #8
foxfire42
Senior Member
 
foxfire42's Avatar
 
Join Date: May 2010
Location: AZ and WA
Posts: 746
Default Re: Mac's survey

I wouldn't expect mass changes right away if here are new owners unless of course they can do i like Hotel or Restaurant Impossible on the Travel and Food Channels
foxfire42 is offline   Reply With Quote
Old 01-20-2013, 03:03 PM   #9
Teun
Member
 
Join Date: Dec 2012
Location: Holland
Posts: 42
Default Re: Mac's survey

Are they that bad? I did order parts and it took only 4! Days and i had the order here in Holland exacly what i order so sometimes the do it right.
Teun is offline   Reply With Quote
Old 01-20-2013, 03:11 PM   #10
Jazzjr
Senior Member
 
Jazzjr's Avatar
 
Join Date: May 2010
Location: Crown Point, NY and Punta Gorda, FL.
Posts: 259
Default Re: Mac's survey

After Christmas I took advantage of their Offer, to Buy over $149.00 and received Free Shipping. Of course I bought a New Front Spring and some other Heavy items. Was a Good Deal for Me, the Spring was of Good Quality, I saved around $34 in Shipping costs on the Order. And because I had it shipped to Florida, I saved another 8% NYS Sales Tax, over being sent to my Home in NY. I also think it still took 6 days by UPS to Florida.
I Don't know if the Order was under the New Owner's.

At home in NY, if I use them it takes 4 days to reach Me, and I live about 250 Miles from them, 5 Hour Drive!! Go Figure. I mostly use Snyder's, and Brattons, faster shipping, and cheaper shipping from both as I Specify USPS Priority Mail and receive orders in 3 Days some times 2 Days!!
Jazzjr is offline   Reply With Quote
Old 01-20-2013, 03:12 PM   #11
johnboy
Senior Member
 
Join Date: Aug 2010
Posts: 110
Default Re: Mac's survey

They are the last company I would order from.
johnboy is offline   Reply With Quote
Old 01-20-2013, 03:36 PM   #12
Old182
Senior Member
 
Old182's Avatar
 
Join Date: May 2010
Location: Newburgh, NY
Posts: 222
Default Re: Mac's survey

I don't buy from them because of NYS Sales Tax, but have had good dealings with Eckler's Corvette Parts (fair prices, quick shipping, and reasonable customer service). Gosh, I used to work for Doug MacIntosh, who started Mac's, when he was a surveyor - many, many, many moons ago.
Old182 is offline   Reply With Quote
Old 01-20-2013, 03:46 PM   #13
Flathead
Senior Member
 
Flathead's Avatar
 
Join Date: May 2010
Location: Southern Maine
Posts: 1,033
Default Re: Mac's survey

I got the survey also, but I couldn't really enter my issues or problems into it because of the limited multiple choice format. I don't have confidence in their parts being correct. For example, I bought headlight conduits for my A that were way too long. I didn't figure this out until after doing a lot of wrangling trying to make them fit. I found one original in my spare parts box and that answered the question. Also let me compare quality. I ordered a set from Bratton's and got parts that were right, and good quality. There are other good sources as well, but Mac's has slid way down on my list. I hope the new owners will be an improvement, I hope so.
Flathead is offline   Reply With Quote
Old 01-20-2013, 06:04 PM   #14
2manycars
Senior Member
 
2manycars's Avatar
 
Join Date: May 2010
Location: Eastern CT
Posts: 2,718
Default Re: Mac's survey

I would not buy anything from them for any car, under any circumstances.
2manycars is offline   Reply With Quote
Old 01-20-2013, 06:19 PM   #15
wrndln
Senior Member
 
Join Date: May 2010
Location: Lakeville, MN
Posts: 4,464
Default Re: Mac's survey

I also took the survey. I don't think they will like the results of mine, assuming they read it. Maybe, like someone above pointed out, the new owners will improve things. Unless I hear a number good thing about them, I wont know if they have improved or not as I don't buy from them anymore.
Rusty Nelson
wrndln is offline   Reply With Quote
Old 01-20-2013, 06:21 PM   #16
Fred
BANNED
 
Join Date: May 2010
Location: California, Maryland
Posts: 1,421
Default Re: Mac's survey

DITTO the ABOVE TWO !!
Fred is offline   Reply With Quote
Old 01-20-2013, 06:23 PM   #17
Aok
Senior Member
 
Aok's Avatar
 
Join Date: Jan 2012
Location: Tx
Posts: 467
Default Re: Mac's survey

I got the survey but almost never answer them. I have made a few purchases from them no problems or complaints except that their prices seem a little high so made purchases on sale items.
Aok is offline   Reply With Quote
Old 01-20-2013, 06:31 PM   #18
700rpm
Senior Member
 
700rpm's Avatar
 
Join Date: May 2010
Location: Portland, Oregon
Posts: 5,260
Default Re: Mac's survey

Well, I might just be lucky, but, at least under the old owners, I never had any troubles or complaints. Haven't ordered from the new owners. I always liked their dog mascot.
__________________
Ray Horton, Beaver Chapter, MAFCA, Portland, OR


As you go through life, keep your eye on the donut, not the hole.
700rpm is offline   Reply With Quote
Old 01-20-2013, 07:17 PM   #19
ken ct
BANNED
 
Join Date: May 2010
Location: stratford,ct
Posts: 5,971
Default Re: Mac's survey

Quote:
Originally Posted by miss victoria View Post
has anyone given the new owners a try?
Yea i just got an order in this week,cut my vendor discount down to 5% and went up on most of the prices and there usual high shipping cost and charged me for 2 catologs. I think im done. ken ct.
ken ct is offline   Reply With Quote
Old 01-20-2013, 07:21 PM   #20
Mitch//pa
BANNED
 
Join Date: May 2010
Location: Bucks County, PA
Posts: 11,454
Default Re: Mac's survey

we used to get 10% vendor discount
I thought they were high combined with the shipping, even with getting that disc off and very rarely ordered.

Last edited by Mitch//pa; 01-21-2013 at 10:07 PM.
Mitch//pa is offline   Reply With Quote
Old 01-20-2013, 07:38 PM   #21
Fred K-OR
Senior Member
 
Fred K-OR's Avatar
 
Join Date: May 2010
Location: Stayton, Oregon
Posts: 3,792
Default Re: Mac's survey

Over the last few years, I have purchased some items from them and of the items I purchased, they worked OK for me. But I did encounter some bad customer service a couple of years ago.
__________________
Fred Kroon
1929 Std Coupe
1929 Huckster
Fred K-OR is offline   Reply With Quote
Old 01-20-2013, 07:41 PM   #22
ScottNW/Ohio
Senior Member
 
ScottNW/Ohio's Avatar
 
Join Date: May 2010
Location: Convoy, Ohio
Posts: 124
Default Re: Mac's survey

They've always acted like you were bothering them when you called.
Kids gave me a gift certificate for Christmas a few yrs ago - refused a faxed copy of it,
wouldn't process my order until they had the actual cert "in hand" (and they are numbered - like a check) Took them over a week and a half to ship my order
No more Mac's - unless they "clean house"
ScottNW/Ohio is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 01-20-2013, 09:34 PM   #23
Great Lakes Greg
Senior Member
 
Great Lakes Greg's Avatar
 
Join Date: May 2010
Posts: 1,369
Default Re: Mac's survey

It doesn't look like the MAC'S Fordbarn survey is going well.
Great Lakes Greg is offline   Reply With Quote
Old 01-20-2013, 09:34 PM   #24
Craig Lewis
Senior Member
 
Craig Lewis's Avatar
 
Join Date: May 2010
Location: Parksville B.C. Canada
Posts: 880
Default Re: Mac's survey

Quote:
Originally Posted by ken ct View Post
Yea i just got an order in this week,cut my vendor discount down to 5% and went up on most of the prices and there usual high shipping cost and charged me for 2 catologs. I think im done. ken ct.
...sounds like textbook new owner syndrome to me. A successfull business takes time, learning, mistakes and sacrifices to build.
Folks who buy a business and focus solely on increasing profits, by giving less, can erase years of goodwill in a few short weeks.

To make matters worse...it sounds like they've started with nothing.
Oh well, with nowhere to go but up, maybe they can save it if they wake up.
Craig Lewis is offline   Reply With Quote
Old 01-20-2013, 10:01 PM   #25
lance leblanc
Senior Member
 
lance leblanc's Avatar
 
Join Date: Oct 2012
Location: Baton Rouge LA
Posts: 229
Default Re: Mac's survey

I've never ordered parts from Macs, heeding the warnings from club members and this forum but I did order a catalog last year from their website, I don't remember having to pay for it.
But since then they have been relentlessly emailing me their monthly specials. (which I don't mind as I never get tired of looking at A's and their parts)
No other vendor emails me unless it is to confirm an order.

However, IMHO making all parts offered at the lowest price all of the time and thus not having special monthly mark downs to advertise is the way to get and keep my business.
lance leblanc is offline   Reply With Quote
Old 01-20-2013, 10:21 PM   #26
Fred K-OR
Senior Member
 
Fred K-OR's Avatar
 
Join Date: May 2010
Location: Stayton, Oregon
Posts: 3,792
Default Re: Mac's survey

This is starting to sound like the MAFCA lawsuit of a few days ago!
__________________
Fred Kroon
1929 Std Coupe
1929 Huckster
Fred K-OR is offline   Reply With Quote
Old 01-21-2013, 12:34 AM   #27
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

In an attempt to give the new owners a chance I think I will send them a link to this thread.
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 01-21-2013, 12:59 AM   #28
Bill in SoCal
Senior Member
 
Bill in SoCal's Avatar
 
Join Date: May 2010
Location: Claremont, CA 91711
Posts: 242
Default Re: Mac's survey

Quote:
In an attempt to give the new owners a chance I think I will send them a link to this thread.
Good luck with that - much to overcome.
Bill in SoCal is offline   Reply With Quote
Old 01-21-2013, 01:33 AM   #29
BILL WILLIAMSON
Senior Member
 
BILL WILLIAMSON's Avatar
 
Join Date: Dec 2010
Location: FRESNO, CA
Posts: 12,558
Default Re: Mac's survey

Quote:
Originally Posted by Bill in SoCal View Post
Good luck with that - much to overcome.
Bill, too bad Macs is so far away,
The Dog & I could work the customer phones! We need the $$$$$ to pay for the new tires from Coker & tubes bought from Macs & they haven't gone flat!
If we couldn't DAZZLE them with BRILLIANCE, we could BAFFLE them with B.S.-------The Dog just inquired, "Where's my BOOTS"! Bill W.
Attached Images
File Type: jpg VERMIN.jpg (94.4 KB, 8 views)
File Type: jpg BUSTER 2.jpg (31.2 KB, 4 views)
__________________
"THE ASSISTANT GURU OF STUFF"
BILL WILLIAMSON is offline   Reply With Quote
Old 01-21-2013, 02:01 AM   #30
Barney
Member
 
Barney's Avatar
 
Join Date: May 2011
Location: Switzerland
Posts: 93
Default Re: Mac's survey

I know Macs, Bratton and Snyders. I have parts ordered from all. And I am happy with all three.
The service of Mac is fine. I was always served fast and friendly.
Partially not even a week until the parts came across the Atlantic. Very fast. But,
the freight costs are slightly higher for Macs than for the other. The parts are partly more expensive. For me, all three are fine. About the new owner (Ecklers) I know nothing, because I do not have a say.
Let's see how this develops with the new owner. They need to also give them a chance I think.
Greetings from Switzerland
Barney
Barney is offline   Reply With Quote
Old 01-21-2013, 07:43 AM   #31
Wick
Senior Member
 
Wick's Avatar
 
Join Date: May 2010
Location: Gwynn's Island Va
Posts: 1,154
Default Re: Mac's survey

Ive ordered a good amount of T stuff from Mac's in the past,the LAST Time it took 7 days before they shipped the order. I wont be Sending them a Christmass Card anymore.
Wick is offline   Reply With Quote
Old 01-21-2013, 09:44 AM   #32
mkmskm
Senior Member
 
mkmskm's Avatar
 
Join Date: Aug 2010
Location: Kansas City
Posts: 202
Default Re: Mac's survey

When did Eckler's take over? I've ordered from them in the past for my '51 Chevy (can I use that word here?) and have been pleased with them. I even had to send back a master cylinder and had no problems. With Mac's when I got my Model A I loved their catalog, it was the best but then lately I found that with Snyders or Brattons the parts were at my doorstep in about 2 days and their shipping was reasonable. Mac's it was over a week before the parts even shipped and their shipping was higher so I haven't used them in some time now.
mkmskm is offline   Reply With Quote
Old 01-21-2013, 09:47 AM   #33
zzlegend
Senior Member
 
zzlegend's Avatar
 
Join Date: May 2010
Location: Reseda, Calif.
Posts: 2,135
Thumbs up Re: Mac's survey

Quote:
Originally Posted by Mike V. Florida View Post
In an attempt to give the new owners a chance I think I will send them a link to this thread.
I did this last nite Mike. Waiting to see if they respond.
zzlegend is offline   Reply With Quote
Old 01-21-2013, 09:48 AM   #34
Skibb
Senior Member
 
Skibb's Avatar
 
Join Date: Dec 2011
Location: Jupiter, FL
Posts: 536
Default Re: Mac's survey

Quote:
Originally Posted by ctlikon0712 View Post
Yes, Ive already given them all the money I'm ever going to. They know how I feel about their customer service department.
Ditto and then some.............
Skibb is offline   Reply With Quote
Old 01-21-2013, 09:54 AM   #35
Dave Mc
Senior Member
 
Dave Mc's Avatar
 
Join Date: Jun 2010
Location: Indian Hills,Nevada
Posts: 327
Default Re: Mac's survey

I have had both good and bad experiences ordering from Mac's,if you pay the Extra $3.50 the order goe's out quicker,and very slow to ship if you don't. but what a relief to get the part you need.I order from them when my preferred Vendor is out of stock on the pieces I need. Did not bother to fillout the Survey they sent
__________________
Any man who thinks he can be happy and prosperous by letting the Government take care of him, better take a closer look at the American Indian!" - Henry Ford


Dave Mc is offline   Reply With Quote
Old 01-21-2013, 10:55 AM   #36
Mikeinnj
Senior Member
 
Mikeinnj's Avatar
 
Join Date: May 2010
Location: Northern New Jersey
Posts: 1,224
Default Re: Mac's survey

Too expensive, parts and shipping. Done !
Mikeinnj is offline   Reply With Quote
Old 01-21-2013, 11:08 AM   #37
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,609
Default Re: Mac's survey

Quote:
Originally Posted by 700rpm View Post
Well, I might just be lucky, but, at least under the old owners, I never had any troubles or complaints. Haven't ordered from the new owners. I always liked their dog mascot.
I spent a lot of money there too--No complaints. Sometimes the stuff gets here in two days. Wow. Can't complain about that.

And I have never been charged for a Catalog from Mac's.

TM
TonyM is offline   Reply With Quote
Old 01-21-2013, 11:46 AM   #38
ken ct
BANNED
 
Join Date: May 2010
Location: stratford,ct
Posts: 5,971
Default Re: Mac's survey

New policy i guess. ken ct.
ken ct is offline   Reply With Quote
Old 01-21-2013, 12:08 PM   #39
P.S.
Senior Member
 
Join Date: Jul 2012
Location: State of Jefferson
Posts: 1,487
Default Re: Mac's survey

So it's OK to bag on MAC's, but not OK to mention a real life experience that didn't go well with Brattons? Double standards...
P.S. is offline   Reply With Quote
Old 01-21-2013, 05:06 PM   #40
Ed Northrop
Senior Member
 
Ed Northrop's Avatar
 
Join Date: May 2010
Location: Naples, New York
Posts: 177
Default Re: Mac's survey

I have delt with Macs, they are not my idea of a good supply house as I feel that the people that take the orders are not knowledgeable in what they sell,many parts seem to be poor quialty and shipping is high.
Ed Northrop is offline   Reply With Quote
Old 01-21-2013, 05:19 PM   #41
lance leblanc
Senior Member
 
lance leblanc's Avatar
 
Join Date: Oct 2012
Location: Baton Rouge LA
Posts: 229
Default Re: Mac's survey

Wow Franchise 24, now tell us what you really think!

I don't believe that anyone here is bashing with hurtful intent. The folks who have contributed to this and other threads are sharing experiences they have had.
And as the saying goes...Fool me once shame on you, Fool me twice shame on me.
"for me I have ordered from Sacramento Vintage Ford only once and will never order from them again.

If the new owners of Macs want to compete for anyone's business then they will have to work for it. And the survey seems to be a step towards improving.
lance leblanc is offline   Reply With Quote
Old 01-21-2013, 05:20 PM   #42
CarlG
Senior Member
 
CarlG's Avatar
 
Join Date: Nov 2010
Location: Anchorage, Alaska
Posts: 8,391
Default Re: Mac's survey

As Richard Dawson would announce:

SURVEY SAYS:

Love = 10
Hate = 20
Neutral or just bashed each other, not Macs = 15

(so far)
__________________
Alaskan A's
Antique Auto Mushers of Alaska
Model A Ford Club of America
Model A Restorers Club
Antique Automobile Club of America
Mullins Owner's Club
CarlG is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 01-21-2013, 05:55 PM   #43
takomaned
Senior Member
 
takomaned's Avatar
 
Join Date: Jan 2011
Location: Near D.C. in Maryland
Posts: 106
Send a message via Yahoo to takomaned
Default Re: Mac's survey

Spdway1 : Time to pull out the train wreck photo.
__________________
Ned in MD
takomaned is offline   Reply With Quote
Old 01-21-2013, 06:24 PM   #44
Allanw
Senior Member
 
Allanw's Avatar
 
Join Date: Oct 2012
Location: Whangarei, New Zealand
Posts: 298
Default Re: Mac's survey

I have brought a bit of stuff from Macs. Never had any issues - sometimes slow to ship, because something was out of stock... BUT they let me know it would be delayed a week, and shipped my whole INTERNATIONAL order together, instead of leaving out the bits.

I used them, because the other US based places I contacted NEVER EVER replied with shipping costs after I emailed them with the list of parts I wanted. I have never heard from them, and that has been many months (NO, it's not in my junk folder, I check it every day!)

They also had all the bits I wanted at the time, where some of the other places only had bits and peices, so I'd have to do multiple orders (Gets expensive with international shipping)

I do have contacts for some good places here in NZ now though, and will buy most things here (where possible).
__________________
Allan
'29 Tudor, Canadian RHD
Whangarei, NZ
"Duct Tape can't fix stupid, but it can MUFFLE the sound"
Allanw is offline   Reply With Quote
Old 01-21-2013, 07:08 PM   #45
fredski
Senior Member
 
fredski's Avatar
 
Join Date: Oct 2012
Location: morrisburg ontario
Posts: 347
Default Re: Mac's survey

i have ordered 3 times in the last few months of about 300 dollars
per order. never ordered else where because they are in newyork
state and i have shipped to newyork border at odgensburg and am in
canada only 15 minutes from border and pick up there.
i have shipments in 3 days after phone order.
shipping cost around 30 dollars i wondered if that was in line with
other companies.

new at ordering and first time ordering parts ever.

fred
fredski is offline   Reply With Quote
Old 01-21-2013, 08:12 PM   #46
31 Victoria
Junior Member
 
Join Date: Nov 2012
Location: Calgary, Alberta
Posts: 26
Default Re: Mac's survey

Like Fredski, I have made 3 orders from Mac's, all around $500. Have not ordered from elsewhere, simply because I am new to my Model A.

I have concerns about Mac's business practices, in that thier prices are almost ALWAYS higher than Snyder's or Bratton's or Mike's. They have a lot of "specials", but these just bring the price close to the regular prices everywhere else. Also, I am dismayed that they have monthly "sales" which they email to me, causing me to order parts, but only to find out that the very next month, they put the same part on special in a different sale for even less than the "sale" price the month before. In November, I ordered parts for 10% off, only to find that in December, the same parts were 15% off. Even at 15% off, they were just coming down to Snyder's or Bratton's regular price. I think that this is deceptive.

I completed the email survey, but it had nowhere to indicate this concern - it was all "yes" or "no" questions, or ratings from 1-5. I hope somebody from Mac's is reading this - you need this feedback from a person who has given you over $1500 in business in the past 2 months, but will likely shop elsewhere in the future.
31 Victoria is offline   Reply With Quote
Old 01-21-2013, 09:26 PM   #47
Fred K-OR
Senior Member
 
Fred K-OR's Avatar
 
Join Date: May 2010
Location: Stayton, Oregon
Posts: 3,792
Default Re: Mac's survey

Seems like this horse is dead and been kicked a lot. May need another one to start on. Must not be much going on out there to spend so much time on this subject!
__________________
Fred Kroon
1929 Std Coupe
1929 Huckster
Fred K-OR is offline   Reply With Quote
Old 01-21-2013, 09:46 PM   #48
CarlG
Senior Member
 
CarlG's Avatar
 
Join Date: Nov 2010
Location: Anchorage, Alaska
Posts: 8,391
Default Re: Mac's survey

Quote:
Originally Posted by 31 Victoria View Post
... In November, I ordered parts for 10% off, only to find that in December, the same parts were 15% off...
Anyone that has a wife that frequents the fabric stores knows that ploy. My wife just goes ape over those 50% off sales. All that means to me is that it's priced too high in the first place!
__________________
Alaskan A's
Antique Auto Mushers of Alaska
Model A Ford Club of America
Model A Restorers Club
Antique Automobile Club of America
Mullins Owner's Club
CarlG is offline   Reply With Quote
Old 01-21-2013, 09:52 PM   #49
SkimmerBob
Senior Member
 
SkimmerBob's Avatar
 
Join Date: Mar 2011
Location: Riverview, Michigan
Posts: 126
Default Re: Mac's survey

Here is a post from a thread at the "jalopy Journal" from back in November complete with e-mail addresses. This is a link to the thread. That Darlene post is on the second page.

http://www.jalopyjournal.com/forum/s....php?t=748468:

11-01-2012, 02:53 PM #38 Darlene
FNG

Join Date: Feb 2012
Location: Buffalo
Posts: 1


Re: Mac's Antique Auto Parts has been SOLD
Hello --Darlene Waldmiller, Marketing Manager of MAC's, posting for Rick McIntosh of MAC’s:
Yes, MAC’s was acquired by Eckler’s as of today (11/1/12) however business as usual for MAC”s and are 120 employees in Lockport.
It the goal of both companies owners to “do no harm” to MAC’s or MAC’s employees all the while increasing our customers satisfaction.
Both Randy and I (owners of MAC’s) are also part owners of Eckler’s and we are not going anywhere. I am very excited, both personally and for MAC’s,
by the opportunity to join the Eckler’s team. We believe that our new combined company will bring together unsurpassed resources and experience to offer
an outstanding customer value and service experience. Our shipping time has been too slow of late, but we are working on that. We have recently
put in place a faster processing method to help move orders out the door more quickly. We believe we will be able to serve all Ford restoration
enthusiasts with the broadest, most complete selection of Ford parts available in the new combined company. We look forward to the opportunity
to continue to grow and broaden the company for our customers as part of the Eckler’s team.
Feel free to reach out to me (RickM@macsauto.com) or Darlene (darlenew@macsauto.com) if you have questions, comments or concerns
about the acquisition or any customer service concerns.
Happy Motoring,
Rick McIntosh
SkimmerBob is offline   Reply With Quote
Old 01-21-2013, 09:58 PM   #50
5window
Senior Member
 
5window's Avatar
 
Join Date: May 2010
Location: Lewisburg,PA
Posts: 938
Default Re: Mac's survey

Quote:
Originally Posted by TonyM View Post
I spent a lot of money there too--No complaints. Sometimes the stuff gets here in two days. Wow. Can't complain about that.

And I have never been charged for a Catalog from Mac's.

TM
Me,too. Had what I needed, shipped it promptly-or brought it to a show for free, always sent me free catalogs-Perfectly friendly,too.
5window is offline   Reply With Quote
Old 01-21-2013, 11:42 PM   #51
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

I heard back from Mac's about the link I sent them for this thread. Don't know how they plan to restore all the hard feelings but here is there reply;

"Thank you Mike. I am working on researching the issues and customers.

I appreciate the feedback.

Happy motoring."
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 01-22-2013, 08:21 AM   #52
zzlegend
Senior Member
 
zzlegend's Avatar
 
Join Date: May 2010
Location: Reseda, Calif.
Posts: 2,135
Default Re: Mac's survey

Quote:
Originally Posted by Mike V. Florida View Post
I heard back from Mac's about the link I sent them for this thread. Don't know how they plan to restore all the hard feelings but here is there reply;

"Thank you Mike. I am working on researching the issues and customers.

I appreciate the feedback.

Happy motoring."
I got the same email and response Mike.
zzlegend is offline   Reply With Quote
Old 01-22-2013, 09:33 AM   #53
Chris in WNC
Senior Member
 
Chris in WNC's Avatar
 
Join Date: May 2010
Location: Pineville NC
Posts: 1,021
Default Re: Mac's survey

re: Mac's- the first supplier I dealt with after buying our first model A in 1986.
never had any customer service issues, just dissatisfied with quality of parts.
switched to Bratton's and never looked back.

re: this thread- just like the Bratton's thread, there's equal opportunity for likes and dislikes to be posted. I don't see any double standard.......
__________________
'35 Chevrolet Standard 2-dr, unrestored

Last edited by Chris in WNC; 01-22-2013 at 11:49 AM.
Chris in WNC is offline   Reply With Quote
Old 01-22-2013, 09:58 AM   #54
Skibb
Senior Member
 
Skibb's Avatar
 
Join Date: Dec 2011
Location: Jupiter, FL
Posts: 536
Default Re: Mac's survey

Franchise,

While some of us give Macs a thumbs down here, we are not speaking up about the specifics of our transactions with Macs that gave bad service, changing prices after the order was given and the who gives a hoot attitude. The Model A Highway has it's bad curves and Macs is one of them for me.

Last edited by Skibb; 01-22-2013 at 10:27 AM.
Skibb is offline   Reply With Quote
Old 01-22-2013, 11:15 AM   #55
fredski
Senior Member
 
fredski's Avatar
 
Join Date: Oct 2012
Location: morrisburg ontario
Posts: 347
Default Re: Mac's survey

for my information , anyone who has ordered from the larger suppliers
what is a reasonable shipping charge for 7 to 10 pounds not anything
oversize and the value of 300 to 350 dollars?

just curious. summit racing is free/ corvette central a few times a year
free shipping.

fredski
fredski is offline   Reply With Quote
Old 01-22-2013, 11:54 AM   #56
CarlG
Senior Member
 
CarlG's Avatar
 
Join Date: Nov 2010
Location: Anchorage, Alaska
Posts: 8,391
Default Re: Mac's survey

Quote:
Originally Posted by fredski View Post
... summit racing is free ...
Unless you live in Alaska, then watch out!
__________________
Alaskan A's
Antique Auto Mushers of Alaska
Model A Ford Club of America
Model A Restorers Club
Antique Automobile Club of America
Mullins Owner's Club
CarlG is offline   Reply With Quote
Old 01-22-2013, 12:24 PM   #57
fredski
Senior Member
 
fredski's Avatar
 
Join Date: Oct 2012
Location: morrisburg ontario
Posts: 347
Default Re: Mac's survey

Quote:
Originally Posted by CarlG View Post
Unless you live in Alaska, then watch out!
not sure what your telling me.

fred
fredski is offline   Reply With Quote
Old 01-22-2013, 12:51 PM   #58
Tom Wesenberg
Senior Member
 
Tom Wesenberg's Avatar
 
Join Date: May 2010
Location: Mpls, MN
Posts: 27,417
Default Re: Mac's survey

Quote:
Originally Posted by fredski View Post
not sure what your telling me.

fred
Very high shipping to Alaska.
Tom Wesenberg is offline   Reply With Quote
Old 01-22-2013, 01:06 PM   #59
fredski
Senior Member
 
fredski's Avatar
 
Join Date: Oct 2012
Location: morrisburg ontario
Posts: 347
Default Re: Mac's survey

Quote:
Originally Posted by Tom Wesenberg View Post
Very high shipping to Alaska.


got it now

thanks
fredski is offline   Reply With Quote
Old 01-22-2013, 01:57 PM   #60
Darlene
Junior Member
 
Join Date: Feb 2012
Location: Buffalo, NY
Posts: 11
Default Re: Mac's survey

Below is a response from Matt Jordan, CEO of Eckler Industries;
posted by Darlene Waldmiller, Marketing Manager at MAC’s:

We appreciate the candid feedback from everyone. This helps us prioritize and focus our efforts at making MAC’s a better company. We’re working hard to put into place new systems and procedures that will speed up shipping and improve service levels. While I can’t promise that the transition will be without snags or hitches, I can promise that we are focused on driving improvement. I hope that those who are satisfied with MAC’s performance will find their service much better, and those that have not had a good experience will give us the opportunity to show what we can do over the coming months.

Thank you again for your honest feedback – we sincerely hope to use this to make for a better customer experience.

Regards,

Matt D. Jordan
CEO, Eckler Industries, Inc.
Darlene is offline   Reply With Quote
Old 01-22-2013, 03:11 PM   #61
BILL WILLIAMSON
Senior Member
 
BILL WILLIAMSON's Avatar
 
Join Date: Dec 2010
Location: FRESNO, CA
Posts: 12,558
Default Re: Mac's survey

Buster T, (Dog) here,
Matt, Darlene, whoever, DON'T FIRE THE DOG!!!!!!
By the way, what "MAKE" is the Dog?? Buster T.
Attached Images
File Type: jpg BUSTER 2.jpg (31.2 KB, 3 views)
__________________
"THE ASSISTANT GURU OF STUFF"
BILL WILLIAMSON is offline   Reply With Quote
Old 01-22-2013, 03:23 PM   #62
Darlene
Junior Member
 
Join Date: Feb 2012
Location: Buffalo, NY
Posts: 11
Default Re: Mac's survey

Do you mean Cam? Cam is a mongrel of many owners and many adventures, just like old classic cars.
Darlene is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 01-22-2013, 03:40 PM   #63
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

My Father told me that "A measure of a company is not what they do when things go well, but how they handle things when they go bad".
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 01-22-2013, 03:49 PM   #64
luckyal
Senior Member
 
Join Date: Jan 2013
Location: wherever I am today, whatzit matter
Posts: 431
Default Re: Mac's survey

I am new to the site but not the hobby. I basically told them that shipping was excessively high and slow and the telephone staff are arrogant. I will only use as an absolute last resort !
luckyal is offline   Reply With Quote
Old 01-22-2013, 05:29 PM   #65
Tom F OHIO
Senior Member
 
Tom F OHIO's Avatar
 
Join Date: May 2010
Location: Mansfield, Ohio
Posts: 397
Default Re: Mac's survey

Quote:
Originally Posted by lance leblanc View Post
Wow Franchise 24, now tell us what you really think!

I don't believe that anyone here is bashing with hurtful intent. The folks who have contributed to this and other threads are sharing experiences they have had.
And as the saying goes...Fool me once shame on you, Fool me twice shame on me.
"for me I have ordered from Sacramento Vintage Ford only once and will never order from them again.

If the new owners of Macs want to compete for anyone's business then they will have to work for it. And the survey seems to be a step towards improving.
How did Franchse 24 get mentioned on this??????
Tom F OHIO is offline   Reply With Quote
Old 01-22-2013, 05:42 PM   #66
Tom Wesenberg
Senior Member
 
Tom Wesenberg's Avatar
 
Join Date: May 2010
Location: Mpls, MN
Posts: 27,417
Default Re: Mac's survey

Quote:
Originally Posted by Tom F OHIO View Post
How did Franchse 24 get mentioned on this??????
It was due to his original posting, which seems to have been deleted.
Tom Wesenberg is offline   Reply With Quote
Old 01-22-2013, 06:20 PM   #67
Ms Sam
Junior Member
 
Join Date: Jan 2013
Location: Dunkirk, NY
Posts: 6
Default Re: Mac's survey

...Darlene, and we just love all Cam tolerates with Mac in the promotional ads and mini-catalogues! An amazing team they are!
Ms Sam is offline   Reply With Quote
Old 01-22-2013, 07:11 PM   #68
Mitch//pa
BANNED
 
Join Date: May 2010
Location: Bucks County, PA
Posts: 11,454
Default Re: Mac's survey

Darlene
Let me know when all the problems are fixed incld my discount.
Mitch
Mitch//pa is offline   Reply With Quote
Old 01-22-2013, 09:34 PM   #69
ocsid
Junior Member
 
Join Date: Jan 2013
Posts: 1
Thumbs up Re: Mac's survey

I am in Melbourne Australia and have dealt with several stores in the U.S. similar to Macs, and i have found Macs to be the most helpful and the friendliest to deal with, After experiencing issues with other stores, i will now only deal with Macs, Whenever i contact them i seem to deal with Ms Sam C, She is always extremely friendly and helpful and i have never had one bad dealing, I hope my service stays as good as it is now !!!

Regards, larry
ocsid is offline   Reply With Quote
Old 01-23-2013, 01:36 AM   #70
BILL WILLIAMSON
Senior Member
 
BILL WILLIAMSON's Avatar
 
Join Date: Dec 2010
Location: FRESNO, CA
Posts: 12,558
Default Re: Mac's survey

Once I ordered 62 separate items from Mac's & NONE of it was back ordered. That was AMAZING!!!!! Bill W.
__________________
"THE ASSISTANT GURU OF STUFF"
BILL WILLIAMSON is offline   Reply With Quote
Old 01-23-2013, 04:58 AM   #71
Ms Sam
Junior Member
 
Join Date: Jan 2013
Location: Dunkirk, NY
Posts: 6
Red face Re: Mac's survey

Quote:
Originally Posted by ocsid View Post
I am in Melbourne Australia and have dealt with several stores in the U.S. similar to Macs, and i have found Macs to be the most helpful and the friendliest to deal with, After experiencing issues with other stores, i will now only deal with Macs, Whenever i contact them i seem to deal with Ms Sam C, She is always extremely friendly and helpful and i have never had one bad dealing, I hope my service stays as good as it is now !!!

Regards, larry
Thank you Larry for your positive feedback! It is always my pleasure to help you when you or the guys from the "Panel Shop" are in need. I would also to thank you for your Galaxie knowledge, keeping me in "the know" is a wonderful learning experience. As always Larry.......HAPPY MOTORING
__________________
Ms. Sam
Ms Sam is offline   Reply With Quote
Old 01-23-2013, 05:54 AM   #72
lance leblanc
Senior Member
 
lance leblanc's Avatar
 
Join Date: Oct 2012
Location: Baton Rouge LA
Posts: 229
Default Re: Mac's survey

Really glad to read about some positive experiences. It is so often the case in life that we only hear about the bad in something and not the good. I'm sure ( or at least hope) that for every unsatisfied customer that Macs has, they have two or more happy ones. And judging from the comments from Ekler's CEO Mr Jordan and the helpful Ms Sam, they intend to create more happy experiences.
"Personally I wish there were more businesses like Macs and all the other venders who sell Model A parts in every Continent, County, State, City, Town and Niehgborhood. Let them sell coffee and donuts too and the world would be a better place."
lance leblanc is offline   Reply With Quote
Old 01-23-2013, 07:50 AM   #73
Teun
Member
 
Join Date: Dec 2012
Location: Holland
Posts: 42
Default Re: Mac's survey

I wish there was a Mac's here in Holland
Teun is offline   Reply With Quote
Old 01-23-2013, 08:24 AM   #74
BRENT in 10-uh-C
Senior Member
 
BRENT in 10-uh-C's Avatar
 
Join Date: May 2010
Location: Eastern Tennessee
Posts: 8,986
Default Re: Mac's survey

Quote:
Originally Posted by Teun View Post
I wish there was a Mac's here in Holland

Start one if you think that is the way to go, ... http://specializedwholesale.com/specialized-wholesale-dealer-info/a/164/


.
__________________
.

BRENT in 10-uh-C
.
www.model-a-ford.com
...(...Finally Updated!! )

.
BRENT in 10-uh-C is offline   Reply With Quote
Old 01-23-2013, 09:37 AM   #75
mkmskm
Senior Member
 
mkmskm's Avatar
 
Join Date: Aug 2010
Location: Kansas City
Posts: 202
Default Re: Mac's survey

Glad to see the reply back from Ecklers. Mac's used to be fine, it was the past year or so that something changed and the shipping went up but got slower. Hopefully they can right the ship.
mkmskm is offline   Reply With Quote
Old 01-23-2013, 10:08 AM   #76
FordJW
Junior Member
 
FordJW's Avatar
 
Join Date: May 2012
Location: Putten, The Netherlands
Posts: 9
Default Re: Mac's survey

Quote:
Originally Posted by Teun View Post
I wish there was a Mac's here in Holland
In the Netherlands you can buy Model A parts through Adams Classic Cars (www.Adamscc.nl). We are a dealer for Macs (as well as Snyders, Vintique and others).

As for the service of Mac's, we have no complaints. As stated before in this thread, things can go wrong, but it's usually about how issues are resolved. I sure have had issues with Mac's in the past but Mac's have always come through solving the problems.
Of course this may be the wholesale side of Macs, but that's the only side I know.
__________________
Jan-Willem Adams
Adams Classic Cars (Netherlands)
www.AdamsClassicCars.nl
FordJW is offline   Reply With Quote
Old 01-23-2013, 01:32 PM   #77
western77
Senior Member
 
western77's Avatar
 
Join Date: Jul 2010
Location: Grand Rapids Mi
Posts: 159
Default Re: Mac's survey

I just ordered a head gasket from Mac's and expected a week and a half delivery as usual. To my surprise it came in two days. The shipping was $10s, but I don't think you can ship for less these days. JB
western77 is offline   Reply With Quote
Old 01-23-2013, 04:31 PM   #78
bluesman31
Senior Member
 
bluesman31's Avatar
 
Join Date: Jul 2012
Location: E. Massachusetts & New Hampsire
Posts: 152
Default Re: Mac's survey

Their shipping prices and policy are ridiculous in this day and age.
__________________
31 Deluxe Roadster
bluesman31 is offline   Reply With Quote
Old 01-23-2013, 04:51 PM   #79
Karl
Senior Member
 
Karl's Avatar
 
Join Date: May 2010
Location: Manawatu, New Zealand
Posts: 1,036
Default Re: Mac's survey

Quote:
Originally Posted by Barney View Post
The service of Mac is fine. I was always served fast and friendly.
...........................................Greetin gs from Switzerland
Barney

Barney I'm sorry you have dropped through a worm hole and are now in a parallel universe ! Friendly , Fast and Macs in the same sentence makes my head spin -Karl
Karl is offline   Reply With Quote
Old 01-23-2013, 07:10 PM   #80
Allanw
Senior Member
 
Allanw's Avatar
 
Join Date: Oct 2012
Location: Whangarei, New Zealand
Posts: 298
Default Re: Mac's survey

Quote:
Originally Posted by bluesman31 View Post
Their shipping prices and policy are ridiculous in this day and age.
Any shipping internationally from the US is expensive for us outsiders - What Mac's charges seems reasonable to me, compared to other places I purchased from in the US. If I could get parts from the UK at reasonable prices, I would as the international shipping is often about half.

I source VW parts from the UK and Europe for this reason.
__________________
Allan
'29 Tudor, Canadian RHD
Whangarei, NZ
"Duct Tape can't fix stupid, but it can MUFFLE the sound"
Allanw is offline   Reply With Quote
Old 01-23-2013, 08:01 PM   #81
Pictou County T & A
Member
 
Join Date: Jul 2012
Location: Nova Scotia, Canada
Posts: 30
Default Re: Mac's survey

When did these new owners take over. I was there in the summer of 2011 and was completely dissappointed.
Pictou County T & A is offline   Reply With Quote
Old 01-23-2013, 09:59 PM   #82
Clem Clement
Senior Member
 
Clem Clement's Avatar
 
Join Date: May 2010
Location: Fairfax, VA
Posts: 2,720
Default Re: Mac's survey

Would someone post a copy of the survey please?
Clem Clement is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 01-24-2013, 01:32 AM   #83
Barney
Member
 
Barney's Avatar
 
Join Date: May 2011
Location: Switzerland
Posts: 93
Default Re: Mac's survey

Quote:
Originally Posted by Karl View Post
Barney I'm sorry you have dropped through a worm hole and are now in a parallel universe ! Friendly , Fast and Macs in the same sentence makes my head spin -Karl
Hi, these are my experiences with Macs. Shall I write Macs sucks although I'm really satisfied with their service?
Someone happy the other is not. So what? It can always go wrong. Is a lucky thing.

I think the discussion is somewhat pointless. Everyone can buy wherever he wants. Thank God we live in the free western world.

Greetings Barney
Barney is offline   Reply With Quote
Old 01-24-2013, 08:08 AM   #84
5window
Senior Member
 
5window's Avatar
 
Join Date: May 2010
Location: Lewisburg,PA
Posts: 938
Default Re: Mac's survey

Quote:
Originally Posted by Barney View Post
Hi, these are my experiences with Macs. Shall I write Macs sucks although I'm really satisfied with their service?
Someone happy the other is not. So what? It can always go wrong. Is a lucky thing.

I think the discussion is somewhat pointless. Everyone can buy wherever he wants. Thank God we live in the free western world.

Greetings Barney
Barney, you are quite right. Discussion-pointless,there are good and bad with every business generally-it's how they handle the mess and they don't have much control of the shipment once it leaves the warehouse. Buy from where you like. Sheehs!

bluesman31"Their shipping prices and policy are ridiculous in this day and age." Really? Have you actually shipped anything "in this day and age"? not to say actually paid someone to find it, box it and ship it? Stuff's expensive and if I get out for under 20% for shipping, that's a great deal. Got to be real-not everything's from 1928-1931.

Last edited by 5window; 01-24-2013 at 10:38 AM.
5window is offline   Reply With Quote
Old 01-24-2013, 08:26 AM   #85
james.heider
Senior Member
 
james.heider's Avatar
 
Join Date: May 2010
Location: Florida
Posts: 186
Default Re: Mac's survey

I hope macs opens up distribution point here in Florida.
They already have Porsche and Chevy parts here in Melbourne Florida.
james.heider is offline   Reply With Quote
Old 01-24-2013, 11:34 AM   #86
MALAK
Senior Member
 
MALAK's Avatar
 
Join Date: Jun 2010
Location: Highland, CA
Posts: 177
Default Re: Mac's survey

Personally I've not had a bad experience from Mac's and up to a few years ago did most of my shopping there. I switched to Snyder's when getting ready to make a purchase of several hundred dollars. When comparing prices to Snyder's Mac's was a few cents cheaper on the smaller items but several dollars more expensive on the larger items, for the total Snyder's was about $20 cheaper. Wanting to give Mac's a chance I called them and asked if they'd do price matching. The response was it was not the owners policy to allow them to do that. My response was that my wallets policy is not to spend $20 needlessly, so I switched to Snyder's. I must say I've had EXCELLENT service from Snyder's.
MALAK is offline   Reply With Quote
Old 01-24-2013, 11:44 AM   #87
Glenn C.
Senior Member
 
Glenn C.'s Avatar
 
Join Date: May 2010
Location: Didsbury Alberta
Posts: 834
Default Re: Mac's survey

Colored pictures in the catalog are fine, if you think you need that amount of detail, but paying for that small amount of so-called extra class with the exobant shipping costs is unrealistic. Sorry .....no more parts from Macs
Glenn C. is offline   Reply With Quote
Old 01-25-2013, 11:16 PM   #88
Ms Sam
Junior Member
 
Join Date: Jan 2013
Location: Dunkirk, NY
Posts: 6
Default Re: Mac's survey

Quote:
Originally Posted by Clem Clement View Post
Would someone post a copy of the survey please?

Hope you were able to view the survey Clem! Let me know if there were any issues.
Enjoy your weekend! Sam
__________________
Ms. Sam
Ms Sam is offline   Reply With Quote
Old 01-25-2013, 11:52 PM   #89
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

Quote:
Originally Posted by Clem Clement View Post
Would someone post a copy of the survey please?
Can't it's a link in an email.
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 01-26-2013, 12:47 AM   #90
Geo. H
Senior Member
 
Join Date: May 2010
Posts: 374
Default Re: Mac's survey

I buy my Model A stuff from Snyder's. I've bought a little V8 stuff from Mac's and have no complaints.
Geo. H is offline   Reply With Quote
Old 01-26-2013, 12:51 AM   #91
ken ct
BANNED
 
Join Date: May 2010
Location: stratford,ct
Posts: 5,971
Default Re: Mac's survey

Quote:
Originally Posted by Mike V. Florida View Post
Anyone else get an email customer satisfaction survey from Mac's (Eckler)?
Never got one.BUT i just got a small order from them and John Laferty [head of wholesale dept] Issued me a credit slip for the catalogs and got my old better discount back. I only buy certain things from them,mostly certain gaskets he has and a few other things i know are USA made. Thanks John.And fast del. and in a small flat rate box for $5.10. ken ct.
ken ct is offline   Reply With Quote
Old 01-26-2013, 07:18 AM   #92
ronn
Senior Member
 
Join Date: Feb 2011
Posts: 3,505
Default Re: Mac's survey

Both good and bad, but mostly good.
Have found their parts more reasonable then most and not bad shipping, as I live nearby.
Customer service sometimes leaves something to be desired though, as they appear to have minimum wage workers with no knowledge....
ronn is offline   Reply With Quote
Old 01-29-2013, 05:14 PM   #93
Darlene
Junior Member
 
Join Date: Feb 2012
Location: Buffalo, NY
Posts: 11
Default Re: Mac's survey

Thank you for the comments on Cam and what he/she tolerates...wait until you see Friday's email for February. I will be sure to let everyone know you guys notice the characters.
Darlene
Darlene is offline   Reply With Quote
Old 01-29-2013, 08:11 PM   #94
Ms Sam
Junior Member
 
Join Date: Jan 2013
Location: Dunkirk, NY
Posts: 6
Default Re: Mac's survey

Quote:
Originally Posted by Darlene View Post
Thank you for the comments on Cam and what he/she tolerates...wait until you see Friday's email for February. I will be sure to let everyone know you guys notice the characters.
Darlene
I can't wait Darlene! One of the favourite parts of my email experience from Mac's! YAY! Thank you!
__________________
Ms. Sam
Ms Sam is offline   Reply With Quote
Old 01-29-2013, 08:16 PM   #95
Ms Sam
Junior Member
 
Join Date: Jan 2013
Location: Dunkirk, NY
Posts: 6
Default Re: Mac's survey

Quote:
Originally Posted by ken ct View Post
Never got one.BUT i just got a small order from them and John Laferty [head of wholesale dept] Issued me a credit slip for the catalogs and got my old better discount back. I only buy certain things from them,mostly certain gaskets he has and a few other things i know are USA made. Thanks John.And fast del. and in a small flat rate box for $5.10. ken ct.
Hi Ken! Just wanted to make mention that some items have a limited discount. Dealer, Level 2 Retail, and retail customer. Sorry about the confusion. Glad all worked out well for you with Jon, our wholesale manager. He is an awesome guy to work with!
__________________
Ms. Sam
Ms Sam is offline   Reply With Quote
Old 01-29-2013, 09:09 PM   #96
ken ct
BANNED
 
Join Date: May 2010
Location: stratford,ct
Posts: 5,971
Default Re: Mac's survey

I didn't know you had diff levels of discount.I think im limited to any carb,fuel pump and distributor parts. As i was your primary dist. rebuilder for quite a few yrs and ocationally did a carb or 2 for you. Kind of glad you switched to someone else as it was getting too much for me 1 man to handle anymore.Thanks for the help and yes Jon is a great guy to deal with. The best to you. ken ct. "Kens Ford Carburetors".
ken ct is offline   Reply With Quote
Old 01-31-2013, 10:08 PM   #97
Junior
Member
 
Junior's Avatar
 
Join Date: Aug 2012
Location: Valdese, North Carolina
Posts: 85
Default Re: Mac's survey

During my resto over the last three years I have probably made over 30 orders totaling over a 100 parts with Macs. It can be said that my A is the Mac's catalog. Never had a problem with the exception of a couple of poor repro headlight parts. I bought gray seat belts in Jan 2010. Decided to have my interior done in brown and tan which was done a couple of months ago. I was thinking of dying the gray seat belts brown, but I decided to call Macs and see if they would consider a exchange after three years. I called Macs and they said they would exchange my gray seat belts for dark brown ones even though it's three years later. Not even charging me a restocking fee! So I have no problem with Mac's.
__________________
Learning the A at the Ford Barn, so I can pass it down do the next generation.

Last edited by Junior; 01-31-2013 at 10:21 PM.
Junior is offline   Reply With Quote
Old 01-31-2013, 11:49 PM   #98
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,609
Default Re: Mac's survey

I have had no problems with Mac's. Recently I ordered the wrong part and they took it back and refunded my money with no problems. I don't wait very long for the pieces to show up at my house. Always good to come home to a bunch of Ford Parts.

Ordered -------------Recieved
03-26-12 ------------04-02-12
07-09-12 ------------07-13-12
07-17-12 ------------07-24-12
08-20-12 ------------08-23-12
09-26-12 ------------09-29-12
11-21-12 ------------11-26-12
01-07-13 ------------01-10-13

I live in Illinois near Chicago/Indiana.
TonyM is offline   Reply With Quote
Old 02-01-2013, 12:57 PM   #99
raprice
Senior Member
 
Join Date: May 2010
Location: Elwood, NY
Posts: 290
Default Re: Mac's survey

To be honest with all of you, I never had a problem with Mac's. Everything I've ever ordered from them came in a timely fashion and in good condition.
I must be living in a cave. I was totally unaware that Mac's was sold. Has this been confirmed?
Rog
raprice is offline   Reply With Quote
Old 02-01-2013, 02:25 PM   #100
1931 flamingo
Senior Member
 
1931 flamingo's Avatar
 
Join Date: May 2010
Location: new britain,ct 06052
Posts: 8,131
Default Re: Mac's survey

It's the new owners doing the survey. Must have heard the grumbling and are trying to improve the business, which makes a great deal of sense. JMO
Paul in CT
1931 flamingo is offline   Reply With Quote
Old 02-01-2013, 02:36 PM   #101
jkeesey
Senior Member
 
jkeesey's Avatar
 
Join Date: Apr 2011
Location: Glenmoore Pa
Posts: 1,644
Default Re: Mac's survey

I've never had a problem with Macs either. I'm also a dealer for them and have had them call me when backordered parts are in stock. They are still slower than dealing with Snyders or Brattons.
jkeesey is offline   Reply With Quote
Old 02-01-2013, 03:11 PM   #102
Shadetree
Senior Member
 
Shadetree's Avatar
 
Join Date: May 2010
Location: Cottageville, WV
Posts: 1,535
Default Re: Mac's survey

I have to say overall that I like Mac's and order from them more than anyone else. I received a survey too and told them that the biggest issue is not shipping, not personnel, not the pricing, but the quality of some of their parts. For example, last summer when I installed a newly rebuilt flathead V-8 in my `51 Ford pickup, I put in a new pressure plate, new clutch and new throw out bearing, all made in China from Mac's. Within a day or so the clutch started chattering and the throw out bearing was squealing. It is a lot of work to pull the transmission to replace these items once again. I found a USA made throw out bearing and hopefully can get an original Ford pressure plate and clutch rebuilt at Fort Wayne Clutch. Still, it is a lot work for something that should have been right to start with. I know new American parts are almost impossible to come by, but I would be willing to pay more and be a lot happier with good quality American made parts. Other than that I have no beef with Mac's. Their prices are competitive with other vendors and I ordered some parts late yesterday and they shipped today, and I did not pay extra for the fast ship option...

Bud Reynolds
Cottageville, WV
__________________
Son, you will never blow an engine up in high gear.
Shadetree is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 02-01-2013, 03:13 PM   #103
jkeesey
Senior Member
 
jkeesey's Avatar
 
Join Date: Apr 2011
Location: Glenmoore Pa
Posts: 1,644
Default Re: Mac's survey

The other thing I noticed with shipping is to say you want it RUSH. Not sure if its just for dealer accounts or not but depending on the time it may go out the same day.
jkeesey is offline   Reply With Quote
Old 02-01-2013, 10:07 PM   #104
Hotrodmyk
Member
 
Hotrodmyk's Avatar
 
Join Date: Feb 2013
Location: Vancouver, WA
Posts: 35
Default Re: Mac's survey

I have not received the survey and am kind of disappointed. I have (had) dealt with Mac's since the early '90's. Lately the shipping has become very slow (2 to 3 weeks to fill and order) plus shipping time and very expensive. I have heard the same thing from other members in my MAFCA chapter too. I have gone elsewhere with my last couple of orders. Sorry Mac's.
Hotrodmyk is offline   Reply With Quote
Old 02-02-2013, 12:27 AM   #105
Russ/40
Senior Member
 
Russ/40's Avatar
 
Join Date: May 2010
Location: Santee, California
Posts: 2,920
Default Re: Mac's survey

Quote:
Originally Posted by Shadetree View Post
I have to say overall that I like Mac's and order from them more than anyone else. I received a survey too and told them that the biggest issue is not shipping, not personnel, not the pricing, but the quality of some of their parts. For example, last summer when I installed a newly rebuilt flathead V-8 in my `51 Ford pickup, I put in a new pressure plate, new clutch and new throw out bearing, all made in China from Mac's. Within a day or so the clutch started chattering and the throw out bearing was squealing. It is a lot of work to pull the transmission to replace these items once again. I found a USA made throw out bearing and hopefully can get an original Ford pressure plate and clutch rebuilt at Fort Wayne Clutch. Still, it is a lot work for something that should have been right to start with. I know new American parts are almost impossible to come by, but I would be willing to pay more and be a lot happier with good quality American made parts. Other than that I have no beef with Mac's. Their prices are competitive with other vendors and I ordered some parts late yesterday and they shipped today, and I did not pay extra for the fast ship option...

Bud Reynolds
Cottageville, WV
One thing I agree with, and simply can't understand why you continue to buy from them, is, if the quality is bad why buy from them? That has been my complaint about them, is they don't carry the best quality part when a few sources are available. More Chinese stuff than the other vendors. Their prices are often lower, but not always.

Last edited by Russ/40; 02-02-2013 at 12:32 AM.
Russ/40 is offline   Reply With Quote
Old 02-02-2013, 01:42 AM   #106
1946
Member
 
1946's Avatar
 
Join Date: Jun 2012
Location: Tasmania Australia
Posts: 57
Unhappy Re: Mac's survey

In company with another restorer I placed an online order with Mac's on a Friday which was acknowledged, followed by a week before money was taken out of the account. I then received an itemised note via e-mail in which the freight cost had gone from the original quote of $179.92 to $251.41. The order was for engine parts and a length of long grain roof material, 20ft, 10 for me 10 for my friend. The parts came in a medium flat box and the material on a roll 64" wide. The freight was to Tasmania, Australia. Total time from placement to receiving was two weeks three days, which for an overseas order I would consider not a bad delivery. My rub, over fifty percent of the goods made" overseas--R.O.C"
and of course not pleased about the extra freight costs. I purchased a radiator shell from a local Australian vendor, again made in R.O.C. looked nice, but poor sharp edged finish and the metal is not as good as the originals. Why do some vendors not accept your charge card with their on line order system---makes it difficult for first time buyers, faxes and the like.
This is not a vendor bashing episode, but it has happened.
__________________
Tassie Devil
1946 is offline   Reply With Quote
Old 02-02-2013, 01:57 AM   #107
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

Quote:
Originally Posted by 1931 flamingo View Post
It's the new owners doing the survey. Must have heard the grumbling and are trying to improve the business, which makes a great deal of sense. JMO
Paul in CT
Mac's has come here and straightened out some things and, to me, seems like the new owners are trying to fix the complaints they are reading here.

Maybe things will get better but it will need the pissed off customers to try again to see if they notice any difference.
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 02-02-2013, 01:31 PM   #108
Shadetree
Senior Member
 
Shadetree's Avatar
 
Join Date: May 2010
Location: Cottageville, WV
Posts: 1,535
Default Re: Mac's survey

One thing I agree with, and simply can't understand why you continue to buy from them, is, if the quality is bad why buy from them? That has been my complaint about them, is they don't carry the best quality part when a few sources are available. More Chinese stuff than the other vendors. Their prices are often lower, but not always.

Russ/40 If you have a source for a new American made clutch and pressure plate for my `51 F1, please share it with me. I'll be happy to deal with them.
__________________
Son, you will never blow an engine up in high gear.
Shadetree is offline   Reply With Quote
Old 02-02-2013, 04:20 PM   #109
1931 flamingo
Senior Member
 
1931 flamingo's Avatar
 
Join Date: May 2010
Location: new britain,ct 06052
Posts: 8,131
Default Re: Mac's survey

Shadetree: Most of the fellows on the EV8 site swear by fort wayne clutch...................FWIW
Paul in CT
1931 flamingo is offline   Reply With Quote
Old 02-02-2013, 04:39 PM   #110
Shadetree
Senior Member
 
Shadetree's Avatar
 
Join Date: May 2010
Location: Cottageville, WV
Posts: 1,535
Default Re: Mac's survey

Quote:
Originally Posted by 1931 flamingo View Post
Shadetree: Most of the fellows on the EV8 site swear by fort wayne clutch...................FWIW
Paul in CT
Thanks Paul,
That was my next step as I mentioned in my first post. But I need originals to get rebuilt, as I don't believe Fort Wayne sells new sets. eBay is a good source but some of them are Chinese made like I have. The Chinese made are easily identified; there are no adjustments on the pressure plate. I sold the old ones along with the 6 cylinder engine that I removed from the truck knowing I had a source for new ones.

Thank you for your help.
__________________
Son, you will never blow an engine up in high gear.
Shadetree is offline   Reply With Quote
Old 02-05-2013, 07:40 PM   #111
KansasV8
Member
 
Join Date: Sep 2012
Posts: 42
Default Re: Mac's survey

Well, I didn't know this thread was on the Model A part of the Ford Barn. Yesterday I put a thread on the Early V-8 site saying I was done with Mac's. I didn't know ownership changed but found out that shipping sure has changed. I was ordering two B fuel pump kits, two V-8 points sets, two condensers. You could hold all of it in the palm of one hand, merchandise under $180 yet shipping was $29.99 That's it for me with Mac's. I never had any problem with quality of parts or shipping time but this shipping is unreasonable. I know what I was ordering could fit in one medium sized flat rate box at the post office for around $10.

If Mac's goes back to a actual shipping cost charge then I will consider doing business with them but now it's Snyders and Brattons for me.

Glad to see I ain't the only one on this island of disappointment. Maybe there is enough of us that they will change the policy. Looks like several thousands of dollars of sales lost just in this thread with the above 110 post.
KansasV8 is offline   Reply With Quote
Old 02-05-2013, 07:43 PM   #112
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

Quote:
Originally Posted by KansasV8 View Post
. Looks like several thousands of dollars of sales lost just in this thread with the above 110 post.
More than that, there are professional restorers that won't use them either.
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Old 02-05-2013, 07:59 PM   #113
Jazzjr
Senior Member
 
Jazzjr's Avatar
 
Join Date: May 2010
Location: Crown Point, NY and Punta Gorda, FL.
Posts: 259
Default Re: Mac's survey

Huh! -- this is what happened to me today, with their 15 Percent Anniverisary Special...

-----Original Message-----
From: jazzjr
Sent: Tuesday, February 05, 2013 5:42 PM
To: customerservice
Subject: Order Number: W255478

Dear sirs, Order Number: W255478 I have requsted you ship USPS Priorty
Mail, Flat Rate Box Please. (Order is all Small Pieces is for Carburetor Rebuilding, Gaskets, Jets, and all small things weighing no more than 1/2 Lbs. $ 17.99
???? excessive shiipping) and also THIS ORDER IS BEING SHIPPED TO
FLORIDA 33955, WHY AM I BEING CHARGED NYS STATE TAX ??

Thanks Joe La Peter
Order Number: W255478

Subject: RE: Order Number: W255478
Sir,
In regards to your email, we unfortunately at this time base shipping on dollar amount so with the dollar amount of your order, your shipping is at a flat rate fee of $17.99. I apologize but we currently don't do flat rate for priority as we go by a flat rate shipping so even if we go by mail, shipping will still be $17.99. Also, the reason you are being charged state tax is because we have paired up with Eckler's so we have businesses in NY, GA, and FL so those states now get charged sales tax. I have your order holding at my desk, so please advise how you would like to handle. If there is anything else I can help you with, please advise.

Thank you,
Phyllis K.
Customer Service Supervisor
Phyllisk@macsauto.com
1-800-777-0948 Ext 384
or
Direct Line 716-204-9384
MAC's Antique Auto Parts
www.macsautoparts.com
Your One Stop Source for Quality Part and Accessories for your 1909-70's Ford&Mercury

My Responce;
Subject: RE: Order Number: W255478Thank you for the Explantion Phyllis. Please cancel the Order, as a couple of your items were higher then Snyders, or Brattons. With the 15 percent off Special you match them. Sorry but like the recent Posts on the Ford Barn, I can no longer use Mac's, Your Shipping is too High, as others will ship USPS Proiorty flat rate to save customers $ and also Your shipping is Very slow. When I have oredered from you in NY state, you are only 250 Miles from Crown Point NY it usually thakes 5 to 6 days to reach me with you using UPS.and a + for the Post Office they ship on Saturdays. Sorry but if Mac's wants bussiness, they should Pay attention to their competers Policys.
Maybe someone in the front office should read ths Thread on the Model A Ford Barn site.over 110 Posts, 90% Neg. and 6,160 Views.
https://www.fordbarn.com/forum/showthread.php?t=95109

Thank You Joe LaPeter
My Order;
Order Detail:
Part#


 
Unit Price


Quantity
Line Total
A9570
Model A Ford Zenith Carburetor Adjustment Needle Driver - Cadmium Plated

$8.95
2
$17.90
A9548
Model A Ford Zenith Carburetor Choke Shaft Lever - Stamped Steel - Later Version

$2.75
1
$2.75
A1109T
Model A Ford Hub Bolt Installation Tool

$7.95
1
$7.95
A3440S
Model A Ford Radius Rod Ball Cap Kit - Original Type - Stamped Steel - 15 Pieces

$26.00
1
$26.00
A9586
Model A Ford Zenith Carburetor Venturi - Single

$4.95
2
$9.90
A9512D
Model A Ford Zenith Carburetor Bowl Bolt & Washer - Cadmium

$0.85
1
$0.85
A9577L
Model A Ford Zenith Carburetor Idle Mixture Screw & Spring - Cadmium

$2.95
1
$2.95
B9440
Model A Ford Exhaust Manifold Gland Ring Set - Steel - 4 Pieces

$3.25
1
$3.25
A9547N
Model A Ford Zenith Carburetor Choke Shaft Nut - And Washer

$0.50
1
$0.50
A9549/85MB
Model A Ford Zenith Carburetor Choke & Throttle Plate Screw Set - 4 Pieces

$0.80
1
$0.80
A9581S
Model A Ford Zenith Carburetor Idle Stop Screw - Cadmium Plated

$0.35
1
$0.35
A9581BU
Model A Ford Zenith Carburetor Throttle Shaft - Knurled Bushings

$1.95
1
$1.95
A9590A
Model A Ford Zenith & Tillotson Carburetor Lower Drain Plug - Cadmium

$1.95
1
$1.95
A9582A
Model A Ford Zenith Carburetor Throttle Shaft - For Brass Throttle Arm

$5.75
1
$5.75
A9549
Model A Ford Zenith Carburetor Choke Shutter Plate - Cadmium Plated

$1.95
1
$1.95
A9596S
Model A Ford Zenith Carburetor Gasket Set - 8 Pieces

$1.35
3
$4.05
A9558
Model A Ford Zenith Carburetor Float Pin - Cadmium

$0.40
2
$0.80
A9547
Model A Ford Zenith Carburetor Choke Shaft - Brass

$5.50
1
$5.50
A9545
Model A Ford Zenith Carburetor Secondary Well

$4.15
1
$4.15
Item Subtotal:
$99.30
Sales Tax:
$7.17
Shipping:
$17.99
Order Total:
$109.56
Promotional Savings:
($14.90)

Last edited by Jazzjr; 02-05-2013 at 11:50 PM.
Jazzjr is offline   Reply With Quote
Old 02-05-2013, 11:10 PM   #114
montanafordman
Senior Member
 
montanafordman's Avatar
 
Join Date: Sep 2011
Location: Tacoma, WA
Posts: 568
Default Re: Mac's survey

I had a very large order of rear end parts with them last year. My ring gear was not in stock and I waited 3 months for them to get it. I would call about every week and would get told they should have them in stock next week then nothing. I guess don't promise what you cannot deliver. I finnally gave up and spent more ordering from Snyders but they have always had VERY fast shipping, excellent communication when things were out of stock, and a well laid out website that is easy to navigate. Brattons has also been good to deal with and has had excellent service. It seems many vendors have ways to put themselves out there over the competition in different areas - either by having parts manufactured to their own specifications and being very up front about which ones are best and where they are made, or having original parts on hand, or making their own wiring sets, proximity to me, etc. Macs catalog details, ordering, and shipping cost and expediency do not impress me like the others and with them being all the way out in NY it gives me little reason to do business with them over other vendors.
montanafordman is offline   Reply With Quote
Old 02-06-2013, 12:52 PM   #115
dick lyons
Senior Member
 
dick lyons's Avatar
 
Join Date: Jul 2012
Location: middletown, delaware
Posts: 109
Default Re: Mac's survey

guys, are snyders and bratton only model a parts? if they also sell v8 can someone give info on how to get thier catalouges? thanks, dick from del.
__________________
MNSHNR
dick lyons is offline   Reply With Quote
Old 02-06-2013, 01:18 PM   #116
Tom Wesenberg
Senior Member
 
Tom Wesenberg's Avatar
 
Join Date: May 2010
Location: Mpls, MN
Posts: 27,417
Default Re: Mac's survey

Quote:
Originally Posted by dick lyons View Post
guys, are snyders and bratton only model a parts? if they also sell v8 can someone give info on how to get thier catalouges? thanks, dick from del.
Little Dearborn in Minneapolis, MN sells early V8 parts. 612-331-2066
Tom Wesenberg is offline   Reply With Quote
Old 02-08-2013, 12:37 PM   #117
KansasV8
Member
 
Join Date: Sep 2012
Posts: 42
Default Re: Mac's survey

I just placed my order with Joe's. Exact same order as I had the problem with mac's. Mac's shipping charge was $29.99 while Joe charged less than $9.00 And we had a very pleasant conversation. Only way I will consider doing business with Mac's again is if they are the only one with something available.

Thanks guys for making me aware of Joe's.
KansasV8 is offline   Reply With Quote
Old 02-08-2013, 01:17 PM   #118
oldironfarmer
Junior Member
 
Join Date: Mar 2011
Posts: 20
Default Re: Mac's survey

I am a New Macs customer. I have been buying from Sac Vintage for years because I can drive there. But lately 50% of what I want is back ordered. So I decide to try Macs. What gets under my skin is they ask me to pay $3.50 to prioritize my order in their system. I am not worried about the $$, it is the principle, asking me to pay extra for what should be normal customer service. I made an order two days ago and it has still not been processed, shipped or charged to my card. Guess I should have popped for the $3.50. Every order from every customer should be treated as priority, period.
oldironfarmer is offline   Reply With Quote
Old 04-09-2013, 04:47 AM   #119
WRA
Senior Member
 
WRA's Avatar
 
Join Date: Sep 2010
Location: South of I-10
Posts: 280
Default Re: Mac's survey

Macs has tanked. I used to be a loyal customer and spent over $3k per year in just mail order. No more. The high shipping, sales tax and botched orders has ended my relationship with them.

Eklers, Macs or who ever you are. You have fouled up a good company. Good bye!!!
WRA is offline   Reply With Quote
Old 04-09-2013, 06:29 AM   #120
Franchise_24
Senior Member
 
Franchise_24's Avatar
 
Join Date: May 2010
Location: Lexington, Ohio
Posts: 768
Default Re: Mac's survey

I thought about giving Macs a try, but when I needed a vacuum wiper rebuild kit and saw they wanted $61.00 for the exact same kit I got at Gas Light for 19.99, I said no thanks. :-(
__________________
1929 Model A Ford Coupe
Franchise_24 is offline   Reply With Quote
Old 04-09-2013, 06:59 AM   #121
Aok
Senior Member
 
Aok's Avatar
 
Join Date: Jan 2012
Location: Tx
Posts: 467
Default Re: Mac's survey

The only problem I have had with the new macs is the still are slooow. I placed a small order (under $50) when I got their new catalog it took them a week to ship it, placed a similar order with Snyders it shipped the next day.
Aok is offline   Reply With Quote
Old 04-09-2013, 07:13 AM   #122
Ross/Kzoo
Senior Member
 
Ross/Kzoo's Avatar
 
Join Date: May 2010
Location: Richland Mi.
Posts: 1,172
Default Re: Mac's survey

Sounds like an epitaph! RIP
Ross/Kzoo is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 04-09-2013, 07:32 AM   #123
BRENT in 10-uh-C
Senior Member
 
BRENT in 10-uh-C's Avatar
 
Join Date: May 2010
Location: Eastern Tennessee
Posts: 8,986
Default Re: Mac's survey

Quote:
Originally Posted by Mike V. Florida View Post
More than that, there are professional restorers that won't use them either.

.............

.
__________________
.

BRENT in 10-uh-C
.
www.model-a-ford.com
...(...Finally Updated!! )

.
BRENT in 10-uh-C is offline   Reply With Quote
Old 04-09-2013, 08:20 AM   #124
ronn
Senior Member
 
Join Date: Feb 2011
Posts: 3,505
Default Re: Mac's survey

I am surprised at the complaints that Mac's is expensive. Overall I have found them to cost less. Regarding the time to ship, I guess a lot of guys on this board are retired and have nothing better to do then to wait for the postman. I have found shipping time adequate.
My complaint is horrible customer service-minimum wage employees that know nothing about parts-order takers if you will. And for that, I will never use Macs again.
Enough is enough.
Well, it was fun to beat the dead horse....
ronn is offline   Reply With Quote
Old 04-09-2013, 08:50 AM   #125
Franchise_24
Senior Member
 
Franchise_24's Avatar
 
Join Date: May 2010
Location: Lexington, Ohio
Posts: 768
Default Re: Mac's survey

Well Ron, maybe on some parts they are cheaper, but how can you explain them charging 3 TIMES the price of other places on a simple wiper kit? That's enough to make me not give them a second look I'm afriad.
__________________
1929 Model A Ford Coupe
Franchise_24 is offline   Reply With Quote
Old 04-09-2013, 10:26 AM   #126
Forker
Senior Member
 
Forker's Avatar
 
Join Date: Feb 2013
Location: East Texas
Posts: 150
Default Re: Mac's survey

I just got off the phone with Mac's customer service trying to track down half of an order that is still pending. It wasn't a critical item so I wasn't all that upset.

The customer service person who took my call couldn't have tried harder to be responsive and understanding...clearly she'd been schooled in improving customer service satisfaction. It took a little longer than it should have, problem partly due to multiple computer systems at Mac's assigning two order numbers?? Not sure I know why or understand why that is, but it was offered as an explanation.

The first half of the order arrived quickly by mail, but where they dropped the ball imo is that the second item on the order is back ordered...I received no notification that it was on back order...and the order was placed over two weeks ago.

Upon confirming it was on back order, but having no idea until when, they have offered to contact supplier and let me know how much longer. You could argue that this should be standard procedure on all back orders; especially notifying the customer with a status update, which is pretty standard practice on internet orders in general.

Like I said, not a critical item, so I'm not all that upset, which wouldn't be the case if it was a critical item. The customer service person was very responsive and trying to make things right (clearly not arrogant as had been reported by others in the past). Sounds like there order system is being merged with another or being replaced by another and causing a few glitches. As a matter of fact, it was down while we were speaking and she was taking notes to enter when it came back up.

Personally, I have ordered from just about everyone in the space and haven’t been real unhappy with any body. Obviously someone has made an investment in Mac’s and it stands to reason that no one does that unless they want to own and grow a profitable business. Taking a customer satisfaction survey is a sure example of management wanting to hear it all so they can begin to address as much as possible, as fast as possible; because no one buys a business to run it poorly and lose their investment. It does take time to fix some things, like ordering systems etc…it doesn’t take any time to fix arrogance and that seemed to be gone completely, and replaced with a very positive behavior.

Clearly everyone should and will do business with whoever they wish to, as will I. But there is one thing to keep in mind, we all win when there is more competition for our business then when there is less competition. So I for one wish the new management the best of luck.

george
Forker is offline   Reply With Quote
Old 04-09-2013, 10:44 AM   #127
Rowdy
BANNED
 
Join Date: May 2010
Location: Gothenburg Nebraska Just off I-80
Posts: 4,893
Default Re: Mac's survey

Never bought from them and never intend to. I am a loyal customer of Bert's and Birdhaven Vintage Auto Parts. If ordering Flathead parts Early V8 in Walker, Ia. No need to deal with problematic suppliers. Rod
Rowdy is offline   Reply With Quote
Old 04-09-2013, 11:09 AM   #128
whirnot
Senior Member
 
whirnot's Avatar
 
Join Date: Mar 2013
Location: Bend Or.
Posts: 871
Default Re: Mac's survey

I am kind of new to the Model A world but have bought all my parts at Berts. No handling charge, and shipping confirmation W/tracking number, 2 hours after they opened. I call that pretty good service. Also great folks to talk to if you need advice, which I seem to need a lot of.
__________________
Bill Worden

1929 Roadster
1929 Briggs Town Sedan
1930 Closed Cab pickup
1951 Ford F1

High Desert Model A's
whirnot is offline   Reply With Quote
Old 04-09-2013, 11:31 AM   #129
QGolden
Senior Member
 
QGolden's Avatar
 
Join Date: Sep 2011
Location: Alton, NH
Posts: 1,216
Default Re: Mac's survey

I placed an order with Macs on April 3rd, small order. At the order form there is a question as to how to handle back-orders, I checked the box to tell them to contact me in the event of a back-order. On the 4th I received an email from Lucy in CS to tell me that one item was back-ordered, and what did I want to do about it. I wrote her back on the 4th to cancel the B/O item and ship the balance. On the 5th she wrote back that the order had been shipped. On the 6th I received a formal shipping confirmation with UPS Tracking. I just tracked the order and it was indeed picked up on the 5th, and out for delivery to my address today.

All in all, so far a positive experience. This was my first order with Macs, (and my first order for "A" parts). I chose them because of their proximity to me in NH, I figured I might get the parts a little faster. But it seems that UPS from NY to NH is 4 days, not much different than if I ordered them from left coast.

We do not have many alternatives for parts in the Northeast.

I do however completely object to the policy of shipping fees based upon dollars spent, before my next order I will have to do some more investigating. According to UPS this box weighed in at 3.5 lbs, seems a bit heavy to me based on the order, but I will weigh it when it comes in.
__________________
It's not what people think they know that will hurt them, it is what they think they know that aint so! -Mark Twain.

It is the very things that we think we know, that keep us from learning what we should know.- Unknown
QGolden is offline   Reply With Quote
Old 04-09-2013, 11:33 AM   #130
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,609
Default Re: Mac's survey

Quote:
Originally Posted by TonyM View Post
I have had no problems with Mac's. Recently I ordered the wrong part and they took it back and refunded my money with no problems. I don't wait very long for the pieces to show up at my house. Always good to come home to a bunch of Ford Parts.

Ordered -------------Recieved
03-26-12 ------------04-02-12
07-09-12 ------------07-13-12
07-17-12 ------------07-24-12
08-20-12 ------------08-23-12
09-26-12 ------------09-29-12
11-21-12 ------------11-26-12
01-07-13 ------------01-10-13

I live in Illinois near Chicago/Indiana.
Placed an order on 03-30-13 (Saturday);
received it on 04-03-13 (Wednesday).

Can't complain about the service I have recieved at Mac's.
TonyM is offline   Reply With Quote
Old 04-09-2013, 12:24 PM   #131
ct1932ford
Senior Member
 
ct1932ford's Avatar
 
Join Date: Oct 2011
Location: CT.
Posts: 479
Default Re: Mac's survey

I use Joes Antique Auto Parts in MASS. Great service from a guy who knows what he is doing! Never a problem.joesantiqueauto.com
__________________
A man should do what he thinks best! "The Duke"
ct1932ford is offline   Reply With Quote
Old 04-09-2013, 12:26 PM   #132
Mitch//pa
BANNED
 
Join Date: May 2010
Location: Bucks County, PA
Posts: 11,454
Default Re: Mac's survey

Quote:
Originally Posted by QGolden View Post
I placed an order with Macs on April 3rd, small order. At the order form there is a question as to how to handle back-orders, I checked the box to tell them to contact me in the event of a back-order. On the 4th I received an email from Lucy in CS to tell me that one item was back-ordered, and what did I want to do about it. I wrote her back on the 4th to cancel the B/O item and ship the balance. On the 5th she wrote back that the order had been shipped. On the 6th I received a formal shipping confirmation with UPS Tracking. I just tracked the order and it was indeed picked up on the 5th, and out for delivery to my address today.

All in all, so far a positive experience. This was my first order with Macs, (and my first order for "A" parts). I chose them because of their proximity to me in NH, I figured I might get the parts a little faster. But it seems that UPS from NY to NH is 4 days, not much different than if I ordered them from left coast.

We do not have many alternatives for parts in the Northeast.

I do however completely object to the policy of shipping fees based upon dollars spent, before my next order I will have to do some more investigating. According to UPS this box weighed in at 3.5 lbs, seems a bit heavy to me based on the order, but I will weigh it when it comes in.
call "tams" local,knowledgeable,quality parts and great guy deal with the owner www.modelaparts.com

Last edited by Mitch//pa; 04-09-2013 at 12:32 PM.
Mitch//pa is offline   Reply With Quote
Old 04-09-2013, 12:29 PM   #133
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,609
Default Re: Mac's survey

I use Joe's a lot too. I have recommended him on the AACA forum a couple times this year. The best thing about Joe's is that when you call Joe's, you are dealing with Joe.
TonyM is offline   Reply With Quote
Old 04-09-2013, 01:08 PM   #134
Tom Cavallaro
Senior Member
 
Tom Cavallaro's Avatar
 
Join Date: Nov 2011
Location: Barrington, NJ
Posts: 280
Default Re: Mac's survey

I have bought parts from all, and from where I am in NJ Snyders was the fastest delevery. However, I had the wrong parts shipped to me from two out of the three. I have also made orders from Snyders and the parts came to me double bagged...the inside bag was marked Mac's. So as far as I'm concerned, there are only a few manufactures of the same parts and they all buy from the same house. I buy the one's that are the right one's for the car period. It's the service I've had a problem with...not the parts. Just ship me what I orded in a timely maner....so far as that's concerned...Brattons is high on my list.
__________________
I work very hard to avoid all and any mistakes. I thought I made a mistake once, but I was wrong.
Tom Cavallaro is offline   Reply With Quote
Old 04-09-2013, 01:11 PM   #135
Pilotdave
Senior Member
 
Pilotdave's Avatar
 
Join Date: Oct 2010
Location: Grafton, MA
Posts: 1,194
Default Re: Mac's survey

Joe's Anitque Auto Parts is only 1932-1947 Fords - yes?
Pilotdave is offline   Reply With Quote
Old 04-09-2013, 01:27 PM   #136
Mikeinnj
Senior Member
 
Mikeinnj's Avatar
 
Join Date: May 2010
Location: Northern New Jersey
Posts: 1,224
Default Re: Mac's survey

"You never get a second chance to make a first impression." .....Let's be fair and give the new owners of Mac's a chance to develop a good reputation for the business they have just invested in. Time will tell.
Mikeinnj is offline   Reply With Quote
Old 04-09-2013, 01:42 PM   #137
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,609
Default Re: Mac's survey

Quote:
Originally Posted by Pilotdave View Post
Joe's Anitque Auto Parts is only 1932-1947 Fords - yes?
Joe's offers "Quality Reproduction Ford Parts" for
"1932-1948 Passenger & 1932 -1947 Pick up."


Hard to say how Joe's will help Model A guys unless they are going for the A/V-8 modification.
TonyM is offline   Reply With Quote
Old 04-09-2013, 02:00 PM   #138
QGolden
Senior Member
 
QGolden's Avatar
 
Join Date: Sep 2011
Location: Alton, NH
Posts: 1,216
Default Re: Mac's survey

As a follow up to my previous post, the package arrived from Mac's. It did weigh in at 3.5 lbs as it was listed. They charged me 10.99 for freight. According to the UPS website, I would have paid 13.81 for the same box. Although the UPS website says two days to deliver, not sure why mine took four.

All the parts I ordered were licensed Ford parts, so I have to presume that they are OK and to spec.

So I guess on this order anyway Mac's met my expectations.

ct1932ford, according to Joe's website they only handle 1932 to 47 parts so they were not included in my comments.

Mitch, I will probably give Tams a shot, they are closer to me, but the freight was higher the Macs, the prices for the items that I purchased were higher as well. I have to presume they would both have sold me Ford Licensed Products. And IMO Tam's website is a bit more difficult to navigate.
__________________
It's not what people think they know that will hurt them, it is what they think they know that aint so! -Mark Twain.

It is the very things that we think we know, that keep us from learning what we should know.- Unknown
QGolden is offline   Reply With Quote
Old 04-09-2013, 02:30 PM   #139
Mitch//pa
BANNED
 
Join Date: May 2010
Location: Bucks County, PA
Posts: 11,454
Default Re: Mac's survey

Quote:
Originally Posted by QGolden View Post
As a follow up to my previous post, the package arrived from Mac's. It did weigh in at 3.5 lbs as it was listed. They charged me 10.99 for freight. According to the UPS website, I would have paid 13.81 for the same box. Although the UPS website says two days to deliver, not sure why mine took four.

All the parts I ordered were licensed Ford parts, so I have to presume that they are OK and to spec.

So I guess on this order anyway Mac's met my expectations.

ct1932ford, according to Joe's website they only handle 1932 to 47 parts so they were not included in my comments.

Mitch, I will probably give Tams a shot, they are closer to me, but the freight was higher the Macs, the prices for the items that I purchased were higher as well. I have to presume they would both have sold me Ford Licensed Products. And IMO Tam's website is a bit more difficult to navigate.
call joe at TAMS and talk to him you'll be happy if his daughter answers just ask for joe.
Mitch//pa is offline   Reply With Quote
Old 04-09-2013, 03:31 PM   #140
Duffy1
Senior Member
 
Join Date: May 2012
Location: Mo. City , Texas
Posts: 725
Default Re: Mac's survey

Last year I placed an order with Mac`s . After a week of placing the order Mac`s called and said they were putting the order together and I should have the order in a week . Got the order ten days later . Lets see 24 day delivery vs Snyders 4 day delivery . Plus at Snyders you can actually talk to someone that knows/has model A . Same for Berts and Brattons .
Duffy1 is offline   Reply With Quote
Old 04-09-2013, 04:12 PM   #141
TonyM
Senior Member
 
TonyM's Avatar
 
Join Date: Jun 2010
Location: West Hammond, Illinois
Posts: 2,609
Default Re: Mac's survey

You have to wonder why some members have had very good experiences with Mac's while others have not. I am beginning to think that it might depend on exactly what you are ordering. No one carries large inventories anymore in retail sales. How many times have you heard from retailers (of all characters) "...we don't have it in stock, but we can order it for you." Sometimes a customer will have to wait while the part is aquired from the distributor or manufacturer. Some people are more patient than others. I don't mind waiting seven days to get a part (seven days is the longest I have had to wait for a part from Mac's), for others, a seven day wait is intolerable.

It seems all of the overseas members who have chosen to comment have had positive experiences while all of the negative comments are from people here in the states. Maybe it's cultural. Some want it NOW, while others are patient and willing to wait. As for the parts, it seems that Joe's, Drakes, C&G and Mac's get their parts from the same source lots of times. I've ordered parts from Joe's and when they came, the parts were Drake parts. No big deal. Lot's of the complaints are about the cost of shipping, and I can sympathize. I purchased several small pieces that could have fitted in a large envelope, yet I was charged about $8 for shipping. Not thrilled about that, but the pieces arrived at my home in three days. That aint bad.

Last edited by TonyM; 04-09-2013 at 04:23 PM.
TonyM is offline   Reply With Quote
Old 04-09-2013, 04:15 PM   #142
Mike V. Florida
Senior Member
 
Mike V. Florida's Avatar
 
Join Date: May 2010
Location: South Florida
Posts: 13,983
Send a message via AIM to Mike V. Florida
Default Re: Mac's survey

Quote:
Originally Posted by QGolden View Post
All the parts I ordered were licensed Ford parts, so I have to presume that they are OK and to spec.

.
Licensed Ford parts only mean thay can use the name Ford and the Ford part number. It has NOTHING to do with quality!!!
__________________
What's right about America is that although we have a mess of problems, we have great capacity - intellect and resources - to do some thing about them. - Henry Ford II
Mike V. Florida is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 04-09-2013, 04:29 PM   #143
Donvito
Member
 
Donvito's Avatar
 
Join Date: Jan 2013
Location: Wilmington, NC
Posts: 60
Default Re: Mac's survey

Quote:
Originally Posted by Mike V. Florida View Post
In an attempt to give the new owners a chance I think I will send them a link to this thread.
Darlene and the crew at Mac's are making an honest effort to keep customers happy.
Mike

Last edited by Donvito; 04-15-2013 at 04:57 PM.
Donvito is offline   Reply With Quote
Old 04-09-2013, 04:29 PM   #144
sconnors
Senior Member
 
sconnors's Avatar
 
Join Date: Jul 2012
Location: Stephentown
Posts: 444
Default Re: Mac's survey

I've had great luck with Snyder's and Tam's.
sconnors is offline   Reply With Quote
Old 04-09-2013, 04:43 PM   #145
Tom Cavallaro
Senior Member
 
Tom Cavallaro's Avatar
 
Join Date: Nov 2011
Location: Barrington, NJ
Posts: 280
Default Re: Mac's survey

Wow...do you guys really know what you're talking about???? I was chastised for bad mouthing Snyder's for sending me the wrong parts! There are what... maybe two manufacturers making these parts??? The three of them buy from the same guys, tack there profits to the parts most used and sell them to us. I have bought parts from all three and all three have different prices for the same parts. My only problem with them is the time shipping and the cost of shipping and shipping me the parts I ordered according to the numbers on the order...not what you think I ordered! I have ordered parts from Snyder's and they were double bagged...the last bag was marked Mac's. Maybe once in awhile you might get a part not up to Ford specs...but none of it is NOS. My only problem is with the SERVICE...when I order a part...send me only the part with the number I order...that saves me time and them shipping...not asking much!!! So far...Bratton's is the only one that I have never had a problem with...but I still order from he who has the cheapest price and the fastest shipping..That's my only concern!
__________________
I work very hard to avoid all and any mistakes. I thought I made a mistake once, but I was wrong.
Tom Cavallaro is offline   Reply With Quote
Old 04-09-2013, 10:28 PM   #146
Milton
Senior Member
 
Milton's Avatar
 
Join Date: Oct 2010
Posts: 837
Default Re: Mac's survey

I ordered differential parts from Mac's, bearings, seals, seal tool, gaskets and shims. The seal tool was out of stock and they contacted me whereupon I cancelled that part. At the same time I ordered a ring and pinion from Mike's for $399 instead of the $450 both Brattons and Snyder's wanted and alot less than the $670 Mac's wanted.

The orders were delivered a week after they were sent. GA & NY to CA.

The pinion I received did not have the .005" step so I did that, still a deal. The gasket kit that I got didn't give the thickness of the banjo gaskets so I sent an e-mail to joshg@macs that night and had the answer in the morning. Nothing wrong with that.

I screwed up a seal and turned to the local parts house for that and other odds 'n ends. I like to spread it around.


I shop, I compare, I buy.


P.S. Summit ships free BUT, they charge for handling.
Milton is offline   Reply With Quote
Old 04-10-2013, 06:44 AM   #147
Mitch//pa
BANNED
 
Join Date: May 2010
Location: Bucks County, PA
Posts: 11,454
Default Re: Mac's survey

Quote:
Originally Posted by Milton View Post
I ordered differential parts from Mac's, bearings, seals, seal tool, gaskets and shims. The seal tool was out of stock and they contacted me whereupon I cancelled that part. At the same time I ordered a ring and pinion from Mike's for $399 instead of the $450 both Brattons and Snyder's wanted and alot less than the $670 Mac's wanted.

The orders were delivered a week after they were sent. GA & NY to CA.

The pinion I received did not have the .005" step so I did that, still a deal. The gasket kit that I got didn't give the thickness of the banjo gaskets so I sent an e-mail to joshg@macs that night and had the answer in the morning. Nothing wrong with that.

I screwed up a seal and turned to the local parts house for that and other odds 'n ends. I like to spread it around.


I shop, I compare, I buy.


P.S. Summit ships free BUT, they charge for handling.

when you shop price compare apples to apples. for 399 you got the chinese ring and pinion, much lower quality product than the usa made sets. thats one reason the step was not machined on the pinion. the cheap gasket sets are crappy also, i like the BEST brand gasket set. some of the suppliers dont even offer the offshore diff sets due to there quality so thats why you didnt see them on their sites.
Mitch//pa is offline   Reply With Quote
Old 04-10-2013, 08:19 AM   #148
JBill
Senior Member
 
Join Date: May 2010
Posts: 635
Default Re: Mac's survey

I once ordered a quart of straw-colored lacquer from Mac's. Somebody called just to make sure I wasn't intending it for wheels, in which case I would want enamel. I didn't want it for wheels, but I thought that was a nice thing for them to have done anyway.
JBill is offline   Reply With Quote
Old 04-10-2013, 11:08 AM   #149
Fred K-OR
Senior Member
 
Fred K-OR's Avatar
 
Join Date: May 2010
Location: Stayton, Oregon
Posts: 3,792
Default Re: Mac's survey

I think all vendors and customers have problems at times! 148 comments should cover the subject.
__________________
Fred Kroon
1929 Std Coupe
1929 Huckster
Fred K-OR is offline   Reply With Quote
Old 04-10-2013, 12:08 PM   #150
Classiccanuck
Senior Member
 
Classiccanuck's Avatar
 
Join Date: Jan 2013
Location: Richmond Hill, Ontario Canada
Posts: 221
Default Re: Mac's survey

I've driven there to pick up items and waited for someone to come out of the back to serve, one customer that was there before me had to call the 1-800 # to get someone out of the warehouse. Last time I went I was asked if I was done because their lunch break was in 10 min. You have to laugh!
Classiccanuck is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Sponsored Links (Register now to hide all advertisements)


All times are GMT -5. The time now is 10:20 AM.