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Old 01-20-2013, 04:37 AM   #1
Mike V. Florida
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Default Mac's survey

Anyone else get an email customer satisfaction survey from Mac's (Eckler)?
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Old 01-20-2013, 06:00 AM   #2
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Default Re: Mac's survey

Yes, Ive already given them all the money I'm ever going to. They know how I feel about their customer service department.
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Old 01-20-2013, 09:11 AM   #3
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Yep, what Craig said. And I live close enough to be able to drive to them. Its my understanding that the business has changed hands, maybe the new owners are trying to fix things.
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Old 01-20-2013, 09:39 AM   #4
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They know Better!
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Old 01-20-2013, 02:24 PM   #5
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Default Re: Mac's survey

Wow, ...and I thought I was the only one who felt that strongly about them!!

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Old 01-20-2013, 02:41 PM   #6
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has anyone given the new owners a try?
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Old 01-20-2013, 02:55 PM   #7
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Default Re: Mac's survey

Quote:
Originally Posted by BRENT in 10-uh-C View Post
Wow, ...and I thought I was the only one who felt that strongly about them!!

.
haha, me too!
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Old 01-20-2013, 02:57 PM   #8
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I wouldn't expect mass changes right away if here are new owners unless of course they can do i like Hotel or Restaurant Impossible on the Travel and Food Channels
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Old 01-20-2013, 03:03 PM   #9
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Are they that bad? I did order parts and it took only 4! Days and i had the order here in Holland exacly what i order so sometimes the do it right.
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Old 01-20-2013, 03:11 PM   #10
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Default Re: Mac's survey

After Christmas I took advantage of their Offer, to Buy over $149.00 and received Free Shipping. Of course I bought a New Front Spring and some other Heavy items. Was a Good Deal for Me, the Spring was of Good Quality, I saved around $34 in Shipping costs on the Order. And because I had it shipped to Florida, I saved another 8% NYS Sales Tax, over being sent to my Home in NY. I also think it still took 6 days by UPS to Florida.
I Don't know if the Order was under the New Owner's.

At home in NY, if I use them it takes 4 days to reach Me, and I live about 250 Miles from them, 5 Hour Drive!! Go Figure. I mostly use Snyder's, and Brattons, faster shipping, and cheaper shipping from both as I Specify USPS Priority Mail and receive orders in 3 Days some times 2 Days!!
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Old 01-20-2013, 03:12 PM   #11
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They are the last company I would order from.
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Old 01-20-2013, 03:36 PM   #12
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Default Re: Mac's survey

I don't buy from them because of NYS Sales Tax, but have had good dealings with Eckler's Corvette Parts (fair prices, quick shipping, and reasonable customer service). Gosh, I used to work for Doug MacIntosh, who started Mac's, when he was a surveyor - many, many, many moons ago.
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Old 01-20-2013, 03:46 PM   #13
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Default Re: Mac's survey

I got the survey also, but I couldn't really enter my issues or problems into it because of the limited multiple choice format. I don't have confidence in their parts being correct. For example, I bought headlight conduits for my A that were way too long. I didn't figure this out until after doing a lot of wrangling trying to make them fit. I found one original in my spare parts box and that answered the question. Also let me compare quality. I ordered a set from Bratton's and got parts that were right, and good quality. There are other good sources as well, but Mac's has slid way down on my list. I hope the new owners will be an improvement, I hope so.
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Old 01-20-2013, 06:04 PM   #14
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I would not buy anything from them for any car, under any circumstances.
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Old 01-20-2013, 06:19 PM   #15
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Default Re: Mac's survey

I also took the survey. I don't think they will like the results of mine, assuming they read it. Maybe, like someone above pointed out, the new owners will improve things. Unless I hear a number good thing about them, I wont know if they have improved or not as I don't buy from them anymore.
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Old 01-20-2013, 06:21 PM   #16
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DITTO the ABOVE TWO !!
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Old 01-20-2013, 06:23 PM   #17
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Default Re: Mac's survey

I got the survey but almost never answer them. I have made a few purchases from them no problems or complaints except that their prices seem a little high so made purchases on sale items.
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Old 01-20-2013, 06:31 PM   #18
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Default Re: Mac's survey

Well, I might just be lucky, but, at least under the old owners, I never had any troubles or complaints. Haven't ordered from the new owners. I always liked their dog mascot.
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Old 01-20-2013, 07:17 PM   #19
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Quote:
Originally Posted by miss victoria View Post
has anyone given the new owners a try?
Yea i just got an order in this week,cut my vendor discount down to 5% and went up on most of the prices and there usual high shipping cost and charged me for 2 catologs. I think im done. ken ct.
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Old 01-20-2013, 07:21 PM   #20
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Default Re: Mac's survey

we used to get 10% vendor discount
I thought they were high combined with the shipping, even with getting that disc off and very rarely ordered.

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