The Ford Barn

Kevin Marsh · 10-09-2015, 02:36 PM

I have been a customer of Mac's for nearly 30 years....but now that Ecklers has taken over, the last few orders have been more than disappointing.
Missing items in package, items damaged in packaging, returns and exchanges taking forever to process.
They messed up a rumble seat upholstery order, sent the wrong color, I returned two separate packages, one with the seat covers, one with the side panels. Three weeks later I received the seat covers but no side panels...they still had not processed them in their exchange system!! I decided to order an new set, because the exchange process was taking so long. The sales rep said they would "expedite" the order to make up for their mess up. Found out today from calling to check the status, that it takes 21 business days to manufacture the panels....
I would think that good customer service would dictate correcting ones errors and rapidly as possible. But it's seems that Mac's has now grown to be too big for their britches.
I will now do business with a "little guy" that understands the need for good customer service.

C26Pinelake · 10-09-2015, 02:53 PM

Did you ask Scott Brooks to intervene ? Wayne

lyle planes · 10-09-2015, 03:54 PM

iI have had the same experience with macs over the last six months. They take forever to send the parts. Also I had purchased one of their shift knob clocks. It came withe no instructions, and no winding stem. It took well over a month to get a replacement and again no instructions. I called macs and asked for a set of instrutions. Also to lodge a comment about their service. It turns out that the people that made the clocks didn't include any instructions. However one macs techs made up a set and she sent them to me. So do what you want but I too am start buying from some one else.

raprice · 10-09-2015, 05:25 PM

I' ve never had a problem with Bratton's or Snyders.
Rog

Jeff/Illinois · 10-09-2015, 05:31 PM

Please,,,, can we move on.

Where's that dead horse getting beat that gets posted

Ed · 10-09-2015, 05:32 PM

Sponsored Links (Register now to hide all advertisements)

i got fed up with Macs shortly after they were bought out by Eckers. Nothing but promises that are never kept. Went back to Berts, Brattons, and Snyders. Never a problem.

jeep44 · 10-09-2015, 05:48 PM

My experience has been just the opposite-everything I've ordered from Macs lately has been as I ordered, and it has come amazingly fast. I will say that I do favor vendors that use Paypal over others that do not.

Great Lakes Greg · 10-09-2015, 06:05 PM

Brattons and Snyders. No exceptions.

Rowdy · 10-09-2015, 06:15 PM

No problems with Macs as I will not ever buy from them. Best way to avoid problems with them. Rod

C26Pinelake · 10-09-2015, 08:08 PM

Quote:

Originally Posted by Jeff/Illinois

Please,,,, can we move on.

Where's that dead horse getting beat that gets posted

A very intelligent suggestion! I am sure the very large majority agree with you. Wayne

Mitch//pa · 10-09-2015, 08:53 PM

i never had a problem

because i never gave them a chance to BANG me

Russell in Tulsa · 10-09-2015, 09:49 PM

Quote:

Originally Posted by lyle planes

iI have had the same experience with macs over the last six months. They take forever to send the parts. Also I had purchased one of their shift knob clocks. It came withe no instructions, and no winding stem. It took well over a month to get a replacement and again no instructions. I called macs and asked for a set of instrutions. Also to lodge a comment about their service. It turns out that the people that made the clocks didn't include any instructions. However one macs techs made up a set and she sent them to me. So do what you want but I too am start buying from some one else.

Lyle, I see it's your first post and just wanted to say Welcome.

Doctor's Ford · 10-09-2015, 10:46 PM

Shipping charges from Mac's are abusive. This week I needed a rear main bearing oil seal (part # B-6335) listed in its catalog for $ 24.95. Shipping charge calculated at check out was $ 9:00!! However, I found they sell the same part on e-bay for same price and charge only $3.00 for shipping within the 48 States. Go figure.

1929 · 10-10-2015, 07:02 AM

Their shipping charges are much higher then others, and Iam in New York.

mshmodela · 10-10-2015, 09:20 AM

Well as had been said, there are other choices for parts... The simple solution
is to vote elsewhere with theses:

Franchise_24 · 10-10-2015, 11:50 AM

OMG another thread about Mac's?! When will it end.

DougVieyra · 10-10-2015, 12:00 PM

I agree with Jeff//Illinois, post #5 and Franchise_24:

. . . a dead horse . . . "Please,,,, can we move on."

29er · 10-10-2015, 01:22 PM

C26Pinelake · 10-10-2015, 03:10 PM

Quote:

Originally Posted by DougVieyra

I agree with Jeff//Illinois, post #5 and Franchise_24:

. . . a dead horse . . . "Please,,,, can we move on."

You are right, it accomplished absolutely nothing but then again some people have to beat the dead horse! Wayne

Jeff/Illinois · 10-10-2015, 03:39 PM

29er---- I think I saw that bad boy flinch

10-09-2015, 02:36 PM	#1
Kevin Marsh Junior Member Join Date: Apr 2012 Location: Riverton, Utah Posts: 12	Anyone else having difficulties with Mac's Antique Auto Parts? I have been a customer of Mac's for nearly 30 years....but now that Ecklers has taken over, the last few orders have been more than disappointing. Missing items in package, items damaged in packaging, returns and exchanges taking forever to process. They messed up a rumble seat upholstery order, sent the wrong color, I returned two separate packages, one with the seat covers, one with the side panels. Three weeks later I received the seat covers but no side panels...they still had not processed them in their exchange system!! I decided to order an new set, because the exchange process was taking so long. The sales rep said they would "expedite" the order to make up for their mess up. Found out today from calling to check the status, that it takes 21 business days to manufacture the panels.... I would think that good customer service would dictate correcting ones errors and rapidly as possible. But it's seems that Mac's has now grown to be too big for their britches. I will now do business with a "little guy" that understands the need for good customer service.

10-09-2015, 02:53 PM	#2
C26Pinelake BANNED Join Date: May 2010 Location: Michigan / Ontario border, Sarnia, Ontario. 50 miles from Detroit and 150 from Toronto. Posts: 5,800	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Did you ask Scott Brooks to intervene ? Wayne

10-09-2015, 03:54 PM	#3
lyle planes Junior Member Join Date: Jun 2015 Posts: 2	Re: Anyone else having difficulties with Mac's Antique Auto Parts? iI have had the same experience with macs over the last six months. They take forever to send the parts. Also I had purchased one of their shift knob clocks. It came withe no instructions, and no winding stem. It took well over a month to get a replacement and again no instructions. I called macs and asked for a set of instrutions. Also to lodge a comment about their service. It turns out that the people that made the clocks didn't include any instructions. However one macs techs made up a set and she sent them to me. So do what you want but I too am start buying from some one else.

10-09-2015, 05:25 PM	#4
raprice Senior Member Join Date: May 2010 Location: Elwood, NY Posts: 299	Re: Anyone else having difficulties with Mac's Antique Auto Parts? I' ve never had a problem with Bratton's or Snyders. Rog

10-09-2015, 05:32 PM	#6
Ed Member Join Date: May 2010 Posts: 88	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Sponsored Links (Register now to hide all advertisements) i got fed up with Macs shortly after they were bought out by Eckers. Nothing but promises that are never kept. Went back to Berts, Brattons, and Snyders. Never a problem.

10-09-2015, 05:31 PM	#5
Jeff/Illinois Senior Member Join Date: May 2010 Posts: 2,789	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Please,,,, can we move on. Where's that dead horse getting beat that gets posted

10-09-2015, 05:48 PM	#7
jeep44 Senior Member Join Date: Sep 2011 Location: canton,michigan Posts: 312	Re: Anyone else having difficulties with Mac's Antique Auto Parts? My experience has been just the opposite-everything I've ordered from Macs lately has been as I ordered, and it has come amazingly fast. I will say that I do favor vendors that use Paypal over others that do not.

10-09-2015, 06:05 PM	#8
Great Lakes Greg Senior Member Join Date: May 2010 Posts: 1,369	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Brattons and Snyders. No exceptions.

10-09-2015, 06:15 PM	#9
Rowdy BANNED Join Date: May 2010 Location: Gothenburg Nebraska Just off I-80 Posts: 4,893	Re: Anyone else having difficulties with Mac's Antique Auto Parts? No problems with Macs as I will not ever buy from them. Best way to avoid problems with them. Rod __________________ Do the RIGHT thing - Support the H.A.M.B. Alliance!!!!

10-09-2015, 08:53 PM	#11
Mitch//pa BANNED Join Date: May 2010 Location: Bucks County, PA Posts: 11,454	Re: Anyone else having difficulties with Mac's Antique Auto Parts? i never had a problem because i never gave them a chance to BANG me

10-09-2015, 10:46 PM	#13
Doctor's Ford Senior Member Join Date: Jun 2011 Location: South Dakota Posts: 405	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Shipping charges from Mac's are abusive. This week I needed a rear main bearing oil seal (part # B-6335) listed in its catalog for $ 24.95. Shipping charge calculated at check out was $ 9:00!! However, I found they sell the same part on e-bay for same price and charge only $3.00 for shipping within the 48 States. Go figure.

10-10-2015, 07:02 AM	#14
1929 Senior Member Join Date: Jan 2015 Location: New York Posts: 943	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Their shipping charges are much higher then others, and Iam in New York.

10-10-2015, 09:20 AM	#15
mshmodela Senior Member Join Date: Mar 2014 Location: Cleveland, Ohio Posts: 2,763	Re: Anyone else having difficulties with Mac's Antique Auto Parts? Well as had been said, there are other choices for parts... The simple solution is to vote elsewhere with theses: __________________ -Mike Late 31' Ford Model A Tudor, Miss Daisy I don't work on cars --I'm learning about my Model A. Cleveland, Ohio

10-10-2015, 11:50 AM	#16
Franchise_24 Senior Member Join Date: May 2010 Location: Lexington, Ohio Posts: 782	Re: Anyone else having difficulties with Mac's Antique Auto Parts? OMG another thread about Mac's?! When will it end. __________________ 1929 Model A Ford Coupe

10-10-2015, 12:00 PM	#17
DougVieyra Senior Member Join Date: Sep 2012 Location: Eureka, California Posts: 1,716	Re: Anyone else having difficulties with Mac's Antique Auto Parts? I agree with Jeff//Illinois, post #5 and Franchise_24: . . . a dead horse . . . "Please,,,, can we move on."

10-10-2015, 01:22 PM	#18
29er Senior Member Join Date: Apr 2013 Location: Oregon Posts: 465	Re: Anyone else having difficulties with Mac's Antique Auto Parts?

10-10-2015, 03:39 PM	#20
Jeff/Illinois Senior Member Join Date: May 2010 Posts: 2,789	Re: Anyone else having difficulties with Mac's Antique Auto Parts? 29er---- I think I saw that bad boy flinch