Warning about c&g

[Digger]

I bought a new gas tank for 33-34 (part 40-9002-OR) and was told by them I would need part number 40-9003 to adapt the original sending unit to this new tank. $45 bucks. See page 121 of their catalog.

IT DOES NOT FIT, THE HOLES DO NOT LINE UP! My mechanic shop of over 25 years of working on my cars called them, to be told we didn’t know what we are doing. The employee on the phone rude and refused to listen. I spent thousands of dollars on parts, will never spend another penny with them.

Have been told by our local EFV8 parts place that they sold me a ‘35 adapter. Their catalog and part are incorrect.

[paul2748]

Typical of today's customer service. I emailed Rock Auto about sending them a part for repair (they use a third party for the repair). All they did was give me some instructions for their web site that were no good. I complained to them about it, no reply

[Charlie Stephens]

I hope you called them back and asked for a manager. This doesn't sound typical of C&G and the management should know about it. Be sure to let us know what happens.

Charlie Stephens

[Straightpipes]

I like C&G.

[philipswanson]

Originally Posted by Straightpipes

I like C&G.

I don't like C&G and they are in my back yard. Dennis Carpenter is much better. Backorder Bob's is useless.

[uncle max]

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Originally Posted by Straightpipes

I like C&G.

Me 2!

[qmdv]

Have had no problems with C and G. You ended up with a jerk. Every company has a few

[Russ/40]

This is one of those posts that defies all other experiences.. In fact, having done business with them for over thirty years, I have never heard another complaint like it. I'm flabbergasted. Since your mechanic made the call, can you be sure he didn't imbelish a bit out of frustration? I suggest you call them personally, and ask for Kyle. Whatever happened C&G will make it right.

[Graeme / New Zealand]

Originally Posted by Russ/40

This is one of those posts that defies all other experiences.. In fact, having done business with them for over thirty years, I have never heard another complaint like it. I'm flabbergasted. Since your mechanic made the call, can you be sure he didn't imbelish a bit out of frustration? I suggest you call them personally, and ask for Kyle. Whatever happened C&G will make it right.

I agree with Russ 100 percent. "Talk to the organ grinder".

GB

[Bill S]

I have used C&G over the years and had only the best customer service. There is something wrong. Maybe it is the way your mechanic approached them. Talk with Kyle.

[Darrell S]

Originally Posted by Bill S

I have used C&G over the years and had only the best customer service. There is something wrong. Maybe it is the way your mechanic approached them. Talk with Kyle.

Ditto.

[Digger]

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.

[Charlie Stephens]

Originally Posted by Digger

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.

Please call them (Kyle?) before you dispute the charge. Once someone in management hears the story they may just send you a check. It sounds like someone is there that shouldn't be and your call will help everyone.

Charlie Stephens

[Bill]

I deal with C&G every year at Wavecrest and always find them obliging. Having said that Diggers mechanic might have suggested to the counterman that he should grab the part #s in question from stock and quickly try to line them up on the counter for proof. Might have saved a pizzin' match. just sayin' Bill

[Dunk]

I started dealing with C&G this year. Every transaction has been excellent. They shipped a few things that didn't fit but were gracious about my returning for full refund and they paid return shipping since it was a vendor problem. Kyle cares and responds immediately to problems. Sorry you had problems. Give them another try.

[Bill S]

I have used C&G many times over the years ( lot of years ) and never had a problem. Only the best of service. Did you contact C&G yourself? If not you should.

[Tinker]

Originally Posted by Digger

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.

Only thing that keeps this going is you if you post. Didn't see this before.

[philipswanson]

C&G are nice people but they don't seem to know much since Clyde left. Their inventory lacks allot too. Better just to go to Carpenter. Most of their stuff comes from Carpenter anyway.

[cas3]

sorry to hear you had some problems, but as others have stated, they are normally quite high on my list of places to do business with. hope you get it sorted out

[51504bat]

Just as an example I recently ordered a headlight switch for my '54 Ranch Wagon from Shoe Box Central. They sent me a Dennis Carpenter switch that was defective. Sent them an email and followed it up with a phone call. They said they would send another switch that day. Point is that even good vendors get bad parts from good suppliers. It's unfortunate but it happens. If the guy at C&G couldn't/wouldn't fix the problem you just have to move up the food chain. I've bought a bunch of parts from C&G and never have had a problem. Given the chance they should make it right. A photo or 2 in an email might help as well. JMO.