How would one handle this ???

[Kube]

Originally Posted by Carl

Kube- I look at it differently. On parts sales of over $50.00( I ship via Priority Mail which includes $50.00 in insurance), to avoid any problems and hard feelings, cost of insurance is included in shipping costs, period.

I do this as well. Perhaps I should have been more specific.

[TagMan]

Originally Posted by skidmarks

I sold a guy some tools along time ago. He only lived about 20 miles away but wanted the tools shipped because he didn't have time to come get the stuff. He paid me right away and I shipped it off. About a month or so later I get blasted with were the hell are the tools I paid you for ??????.I check the tracking and there was a note the drive added that said left at the front door. I let the buyer know and the package was there and had been for about a month. His reply was sorry, I don't use the front door.

skidmarks,
I had the exact same thing happen to me. I copy & save every tracking email I get from the Shipper and save it for a year or until I get confirmation from the Buyer that he's received it.

I shipped one item promptly and was contacted weeks later by the Buyer that he hadn't received the item and thought I was a thief. I emailed him a copy of the Shipper's tracking notification that the package had been delivered on such-and-such a day and at what hour. The Buyer looked around and found it at his front door, contacted me and apologized profusely.'

Always CYA (Cover Your A$$ !)

[bbrocksr]

Originally Posted by BILL WZOREK

1st. let me state that there are no bad words or hurt feelings between us.

At the end of February this year I had a customer contact me about A pair of 32 replacement shocks that I advertised for sale on the barn.

We came to terms He sent the money via. Pay Pal
I shipped the shocks March 3 rd. using the U.S. Postal flat rate box
At that point I emailed him the tracking #
All was well Till yesterday. I received a email from him saying he had forgot about them and tried to check the Postal tracking # to no avail
The # was to old.
Once again there have been no harsh words just his statement about he not remembering ever getting them.

I sent him a email today telling him That I had this happen one other time
But when I told that gentleman they were shipped in a Postal flat rate box He found them on his shelf saying he had been looking for a cardboard box and all was well but this time frame was less then 2 months.

What is the consciences of how I should handle this if he can not find them ??????

He found them didn't he, What's the problem?
Bill

[skidmarks]

Originally Posted by bbrocksr

He found them didn't he, What's the problem?
Bill

If I read it right, there a 2 different situations he is talking about.

[Mike51Merc]

I'd say it was your responsibility to have them delivered, but it was his responsibility to object to a non-delivery within a reasonable time. In my opinion 8 months is an unreasonable time. He slept on his rights.

In other words, general rules are that the person who hired the shipper (in your case the seller, but not always) is responsible for the goods until the buyer receives them. If the buyer doesn't get delivery then the burden is on the seller to claim the loss through insurance and refund or replace the goods to deliver to buyer. If you order something through Amazon (or Speedway Motors, etc.) if it doesn't get delivered they have to send you another one or refund your money.

The shoe is on the other foot if the buyer engages the shipper. Then possession (between buyer and seller) transfers the moment the goods are in the hands of the shipper. This small detail becomes extremely important when selling a car long distance. If the car arrives damaged, who is responsible? The person who shipped it.

[bbrocksr]

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Skidmarks, I read that post about 4 times before I realized he was talking about 2 different situations.
Thanks, Bill

[skidmarks]

Originally Posted by bbrocksr

Skidmarks, I read that post about 4 times before I realized he was talking about 2 different situations.
Thanks, Bill

I know. The first time I read it I was confused . One of those lost in translation things

[dean333]

I re-read it and still only see one problem....he didn't get the parts. Or is the fact he says the tracking number is no good the second problem???

[bbrocksr]

Dean, read that fourth paragraph real slow, It took me four times to get it.
Bill

[dean333]

I saw that originally, I thought the customer in question didn't get his package, which he didn't. I know Bill, the Original Poster was telling the guy of a similar situation where the guy didn't know he already had the parts on a shelf. Are we all confused now?? Lol. As I understand, from the beginning of this thread.......customer says he didn't get his shocks but waited 8 months to say something. It's his mistake all the way.

[BILL WZOREK]

2 customers 1st one found them on his shelf & did call me & tell me that.
2nd customer I am still working with the P.O. with the tracking #

[Roadster5040]

Bill how is chair working out

[BILL WZOREK]

Excellent / We still have to finish the other part of the equitation ~~