The Ford Barn

joe 1950 · 04-26-2015, 06:12 PM

ordered a trunk mat for my 50 ford , and in the catalog was told their were some defects because of the old molds ,when I received it, it wasn't the molds but the way it was shipped , after a phone call and a second mat that was sent the same way, folded in half then rolled up ,I talked to a team leader and she was very understanding and took care of the problem with a professional way , macs has come around the way they used to be ,keep up the good customer relations

zzlegend · 04-26-2015, 06:16 PM

I know they have had their problems, but its good to hear some positive feedback. Thanks for posting Joe.

1938 Coupe · 04-26-2015, 07:52 PM

Mac's customer service has always been there for me. Anytime there has been a problem it was taken care of in a professional way....no hassles! Great service!

Ford Freak · 04-26-2015, 10:30 PM

Quote:

Originally Posted by 1938 Coupe

Mac's customer service has always been there for me. Anytime there has been a problem it was taken care of in a professional way....no hassles! Great service!

Same for me . They have always treated me well .

Flatkid8 · 04-26-2015, 11:14 PM

I think you fellas must be part of the chosen few.....

Fartman · 04-27-2015, 03:19 AM

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they treated me like shit when my 27 roadster deck lid finally arrived 10 mths later.and was damaged due to the way they packed it.then ignored my emails.i had to ring them.they wouldnt send a new one and told me to take it to a panel beater and get them to fix it.took 6 mths to sort it out.was not happy.

Eckler's · 04-27-2015, 06:13 AM

Quote:

Originally Posted by joe 1950

ordered a trunk mat for my 50 ford , and in the catalog was told their were some defects because of the old molds ,when I received it, it wasn't the molds but the way it was shipped , after a phone call and a second mat that was sent the same way, folded in half then rolled up ,I talked to a team leader and she was very understanding and took care of the problem with a professional way , macs has come around the way they used to be ,keep up the good customer relations

Glad they got you taken care of.

WRA · 04-27-2015, 06:18 AM

Good to hear. Getting ready to cancel a back order, I'll call today and see if they have a better status.

Eckler's · 04-27-2015, 06:20 AM

Quote:

Originally Posted by WRA

Good to hear. Getting ready to cancel a back order, I'll call today and see if they have a better status.

PM your customer/order number and i can see what's going on. Thanks.

04-26-2015, 06:12 PM	#1
joe 1950 Senior Member Join Date: Mar 2013 Location: Green Bay Wi Posts: 400	macs auto parts backs their parts ordered a trunk mat for my 50 ford , and in the catalog was told their were some defects because of the old molds ,when I received it, it wasn't the molds but the way it was shipped , after a phone call and a second mat that was sent the same way, folded in half then rolled up ,I talked to a team leader and she was very understanding and took care of the problem with a professional way , macs has come around the way they used to be ,keep up the good customer relations

04-26-2015, 06:16 PM	#2
zzlegend Senior Member Join Date: May 2010 Location: Reseda, Calif. Posts: 2,188	Re: macs auto parts backs their parts I know they have had their problems, but its good to hear some positive feedback. Thanks for posting Joe.

04-26-2015, 07:52 PM	#3
1938 Coupe Senior Member Join Date: Nov 2014 Location: Cloverdale California Posts: 148	Re: macs auto parts backs their parts Mac's customer service has always been there for me. Anytime there has been a problem it was taken care of in a professional way....no hassles! Great service! __________________ "DON'T CRUSH IT....RESTORE IT"

04-26-2015, 11:14 PM	#5
Flatkid8 Member Join Date: Nov 2013 Location: Anderson, IN Posts: 44	Re: macs auto parts backs their parts I think you fellas must be part of the chosen few.....

04-27-2015, 03:19 AM	#6
Fartman Member Join Date: Jul 2011 Location: adelaide,australia Posts: 99	Re: macs auto parts backs their parts Sponsored Links (Register now to hide all advertisements) they treated me like shit when my 27 roadster deck lid finally arrived 10 mths later.and was damaged due to the way they packed it.then ignored my emails.i had to ring them.they wouldnt send a new one and told me to take it to a panel beater and get them to fix it.took 6 mths to sort it out.was not happy.

04-27-2015, 06:18 AM	#8
WRA Senior Member Join Date: Sep 2010 Location: South of I-40 Posts: 379	Re: macs auto parts backs their parts Good to hear. Getting ready to cancel a back order, I'll call today and see if they have a better status.