Go Back   The Ford Barn > General Discussion > Early V8 (1932-53)

Sponsored Links (Register now to hide all advertisements)

Reply
 
Thread Tools Display Modes
Old 08-03-2018, 01:04 PM   #1
Ron Pilger
Senior Member
 
Ron Pilger's Avatar
 
Join Date: May 2010
Location: Camrose, Alberta
Posts: 234
Default my experience buying from Howells Sheet Metal

I am not a complainer by nature. To get positive action, I tend to try to kill with kindness versus ranting and raving. Having said this, I feel that I have to share Fordbarners my experience buying from Howells Sheet Metal in Beaumont, Texas. I had done my homework on this company before buying replacement sheet metal parts for my 36 3W restoration project. While there were glowing testimonials I also found an uncomfortable number of "red flags" relating to fit quality of parts but mostly to reasonable service levels from the company. I gambled with an order in early June. I was charged $921.28 US$ ($1227.86 Canadian) for the parts order on my Visa card,on June 7th. The sealed cartons arrived in Alberta within the week. Good service.

Absent, but paid for, was a set of door bottoms. I called the company numerous times. No answer. No return of voice mails. No return of emails either. Now a big problem: My Visa card showed a duplicate charge of $921.28 (with currency fluctuations this time the charge in Canadian dollars was $1239.38 Canadian $). This transaction went through on July 9th. So now, i have two charges for the same goods and still no door bottoms.

After weeks of trying I managed to get a staffer one early morning on a call and eventually spoke to the company owner. The missing door bottoms would be coming my way. Whew! Thought the problem was solved. Door bottoms arrived yesterday, August 1st.

The problem is that Howell's have not credited my Visa card for the redundant billing. I've done everything i can to try to reach the company. Phone calls, voice mails, emails. In complete frustration this morning, i contacted the fraud department at Visa. Ball is in their court. Howells is off my list of companies i will conduct business with.
Ron Pilger is offline   Reply With Quote
Old 08-03-2018, 01:33 PM   #2
rockfla
Senior Member
 
rockfla's Avatar
 
Join Date: Mar 2014
Location: Jacksonville FL
Posts: 1,285
Default Re: my experience buying from Howells Sheet Metal

Stories and experiences like this, the post about LeBaron Bonney, the issues and experiences like people are having with quality 6V condensers......No wonder the hobby is dwindling. I am currently looking for "someone" reputable to refer an older gentleman here in town to that needs the rear main replaced on his coupe, he called me after a couple of unscrupulous people have worked him over!!! SAD.
rockfla is offline   Reply With Quote
Sponsored Links (Register now to hide all advertisements)
Old 08-03-2018, 01:36 PM   #3
rotorwrench
Senior Member
 
rotorwrench's Avatar
 
Join Date: Jun 2010
Location: San Antonio, Texas
Posts: 10,171
Default Re: my experience buying from Howells Sheet Metal

I've never done business with them but I've seen more red flags from both here and the HAMB to steer clear of folks that have screwy business practices. It seems like most of them are from that part of the resto industry too. None of them offer sheet metal for the cars I work on so I don't have much of a choice but to make the stuff myself or find good used.
rotorwrench is offline   Reply With Quote
Old 08-03-2018, 01:39 PM   #4
Dave Castle
Senior Member
 
Dave Castle's Avatar
 
Join Date: Jun 2017
Location: Carmel, Ca
Posts: 261
Default Re: my experience buying from Howells Sheet Metal

I recently bought a transmission tunnel from Howell's for a 40 pickup, did not come close to fitting. Gentleman I spoke to said to return it, which I did & just like u never received a credit. Had to initiate a dispute with my credit card company to get my money back, never did hear from Howells ?
Dave Castle is offline   Reply With Quote
Old 08-03-2018, 01:41 PM   #5
34pickup
Senior Member
 
34pickup's Avatar
 
Join Date: May 2010
Location: Huntsville Al
Posts: 1,200
Default Re: my experience buying from Howells Sheet Metal

Visa should take care of this for you. Everytime I have had a credit card problem with stolen access or other fraudulent purchases, they take it off my account the next billing cycle.
__________________
Matt 24:36-41
34pickup is offline   Reply With Quote
Old 08-03-2018, 02:09 PM   #6
deuce_roadster
Senior Member
 
deuce_roadster's Avatar
 
Join Date: Oct 2011
Location: Shelton, WA
Posts: 2,265
Default Re: my experience buying from Howells Sheet Metal

Back in 1998 I purchased a floor for my avatar roadster. It was so bad I scrapped it. Got a nice one from Brookville. Howell's parts remind me of the junk that used to come out of Argentina. Sounds like it hasn't improved any.

If you want repro 32 parts that are pretty nice United Pacific is a good source as well as Brookville. Nothing is perfect like Henry steel but don't fool yourself on price and buy from Howell.
deuce_roadster is offline   Reply With Quote
Old 08-03-2018, 03:34 PM   #7
95476
Senior Member
 
Join Date: Jan 2018
Posts: 213
Default Re: my experience buying from Howells Sheet Metal

I tried dealing with them twice through EBAY.
Both times they did not supply the part.
They did credit my PayPal account but only after filing complaints both times.
Now when I need '34 sheet metal I just go to the source - Tom Bay at R&J Enterprises.
He delivers quality parts on time at a great price.
95476 is offline   Reply With Quote
Old 08-03-2018, 03:40 PM   #8
Bob C
Senior Member
 
Join Date: May 2010
Location: So Cal
Posts: 6,413
Default Re: my experience buying from Howells Sheet Metal

If you have to use Howell's parts it's better to buy them from another vendor
who sells there parts that way you don't have to deal with the bad customer service.


Bob
Bob C is offline   Reply With Quote
Old 08-03-2018, 05:08 PM   #9
FHFD
Senior Member
 
FHFD's Avatar
 
Join Date: Dec 2010
Location: South Puget Sound
Posts: 190
Default Re: my experience buying from Howells Sheet Metal

There has been many posts on the HAMB..if you have several hours to read thru them all.
They do not deserve your hard earned dollars.
__________________
"Get your facts first..then you can distort them as you please"
FHFD is offline   Reply With Quote
Old 08-03-2018, 06:26 PM   #10
TJ
Senior Member
 
TJ's Avatar
 
Join Date: May 2010
Location: Napa,California
Posts: 3,993
Default Re: my experience buying from Howells Sheet Metal

Contact your credit card company ASAP. They should help you get this straightened out.
TJ is offline   Reply With Quote
Old 08-03-2018, 07:09 PM   #11
mrtexas
Senior Member
 
mrtexas's Avatar
 
Join Date: May 2010
Location: Sugar Land, TX
Posts: 4,175
Default Re: my experience buying from Howells Sheet Metal

Haven't had much dealings with Howell sheet metal. I did live in Beaumont where Howell's and Carline are both located for 35 years. Both are sheet metal shops making antique car sheet metal. I got to know Paul, the owner of Carline quite well. Paul only sells wholesale. He has been making and selling sheet metal parts for 20+ years fir Model T and A. A few for v8s as well. He isn't a car guy and makes the parts as he always has. Probably doesn't get much feedback from actual customers using his products. Much of the stuff doesn't fit very well but something may be better than nothing. Carline supplies most of the major Model A/T suppliers with sheet metal parts.

I don't think the fit of the parts will improve unless the wholesale buyers demand it. I'd also recommend buying the sheet metal from retailers to avoid direct dealings with Howell's.
__________________
Palindromes:
Do geese see God?
Was it a car or a cat I saw?
Won't Neil call a Walla Walla client now?
Dr. Gong! Get ale to my motel at Egg-nog Rd!

41 woodie https://41fordwoodie.weebly.com/
mrtexas is offline   Reply With Quote
Old 08-03-2018, 08:05 PM   #12
Tony, NY
Senior Member
 
Join Date: May 2010
Location: Capital of Corruption , NY
Posts: 659
Default Re: my experience buying from Howells Sheet Metal

These types of complaints against Howells have been going on for at least 15 years. I thought the answer was ordering on Ebay. Apparently that is now a bad idea too. I hate to say it but, there were plenty of complaints here and HAMB to steer you away from them.
Tony, NY is offline   Reply With Quote
Old 08-03-2018, 08:24 PM   #13
JSeery
Senior Member
 
JSeery's Avatar
 
Join Date: Nov 2012
Location: Wichita KS
Posts: 12,943
Default Re: my experience buying from Howells Sheet Metal

Quote:
Originally Posted by 95476 View Post
Now when I need '34 sheet metal I just go to the source - Tom Bay at R&J Enterprises.
He delivers quality parts on time at a great price.
I know Tom and live close enough to drive by and pick up what I need. Great guy to deal with, but mostly 33/34 parts with a few 32.
JSeery is offline   Reply With Quote
Old 08-03-2018, 10:39 PM   #14
38bill
Senior Member
 
38bill's Avatar
 
Join Date: Apr 2014
Location: Minnesota
Posts: 710
Default Re: my experience buying from Howells Sheet Metal

Don't even mess with the venders. Call your Visa immediately, don't wait as you only have something like 60 days to file a dispute! You will not have to pay the disputed amount at this time.
38bill is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Sponsored Links (Register now to hide all advertisements)


All times are GMT -5. The time now is 04:10 AM.