Vendor Disappointment

[bogiediver]

FWIW - wanted to share a disappointment with Thompson's Garage (.com).

I was looking for wheel cylinders for 39-48 hydro brakes since I had one fail on my 'A' roadster.

I looked around and on their website the pictures of the cylinders clearly indicated 'USA' (see attached).

So even though they were several dollars more each than the 'usual' vendors I ordered them.

Package arrived today - not stamped 'USA'; a call confirmed they are imported and no offer of a 'customer satisfaction' credit for having been misled. Not that I would have taken it (after all, I will take some responsibility in that I didn't ask at the time I ordered; but, isn't a picture supposed to be worth a thousand words); but something should have been offered.

I won't do business with them again.

[J Franklin]

Probably just used a stock photograph but should have mentioned the country of manufacture.

[dayid]

If they're unwilling to satisfy you when they lied, they should be finding a credit card chargeback shortly.

Unacceptable practice and response.

[700rpm]

Isn't "Usa" a village in northern China?

[BRENT in 10-uh-C]

Originally Posted by dayid

If they're unwilling to satisfy you when they lied, they should be finding a credit card chargeback shortly.

Unacceptable practice and response.

Oh please don't let this get out of hand or ugly. Is it really worth it? Until you have owned a small business you just don't know what you must go through.

Is it possible that Thompsons did not think about offering a credit at the time you were on the phone or if you had suggested it they would have?

Is it possible this was an oversight on their part where there was not intent of deception or them trying to mislead anyone? Maybe when they put together the webpage, this was a picture of the same unit as what they were selling yet their vendor changed suppliers and they did not realize it?

Folks, please realize that there are always two sides to every story and there was only one perfect person that ever roamed this Earth. The rest of us are guilty of making mistakes from time to time and I feel people trying to provide a service to us do not deserve to be blind-sided by negative feedback in a public forum where they may or may not be able to offer their perspective. I realize Ryan has no problem with folks giving negative feedback here but does it really help? In the case of the Thompsons, it appears they are only re-selling and not manufacturing the item. If you are unhappy with a purchase, ask to return it. My suggestion is to put yourself in their shoes while communicatating with folks and try to amicably work it out being fair to everyone involved.

BTW, I have no clue who the Thompsons are nor have I ever heard about them so I am completely neutral and unbiased in my thoughts.

.

[Ron in Quincy]

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If you have a need to have wheel or master cylinders rebuilt and want excellent results contact Joe Way, one of the Ford Barners who posts on this site. The units are sleeved with Brass and brought back to standard size, this way a standard new brake cylinder kit will properly fit. Joe's e-mail address is [email protected] and his cell number is 530-864-5286.

Ron

[Louis]

Originally Posted by BRENT in 10-uh-C

Oh please don't let this get out of hand or ugly. Is it really worth it? Until you have owned a small business you just don't know what you must go through.

Is it possible that Thompsons did not think about offering a credit at the time you were on the phone or if you had suggested it they would have?

Is it possible this was an oversight on their part where there was not intent of deception or them trying to mislead anyone? Maybe when they put together the webpage, this was a picture of the same unit as what they were selling yet their vendor changed suppliers and they did not realize it?

Folks, please realize that there are always two sides to every story and there was only one perfect person that ever roamed this Earth. The rest of us are guilty of making mistakes from time to time and I feel people trying to provide a service to us do not deserve to be blind-sided by negative feedback in a public forum where they may or may not be able to offer their perspective. I realize Ryan has no problem with folks giving negative feedback here but does it really help? In the case of the Thompsons, it appears they are only re-selling and not manufacturing the item. If you are unhappy with a purchase, ask to return it. My suggestion is to put yourself in their shoes while communicatating with folks and try to amicably work it out being fair to everyone involved.

BTW, I have no clue who the Thompsons are nor have I ever heard about them so I am completely neutral and unbiased in my thoughts.

.

The pic. is clear...USA....

Oh please don't let this get out of hand, Is it possible, Is it possible ? ..WOW! .

Bogie,.. Call your credit card co. They will handle it for you.
I would also send the pic. of the item with USA on it, and the part's back to Thompson,s and tell them they need to up-date ther adv. That is miss adv. Out-Right... JMHO.

[Jeff/Illinois]

[QUOTE=BRENT in 10-uh-C;445907] Until you have owned a small business you just don't know what you must go through.

And in today's business environment, where every Larry Parker (you guys in SoCal will know who I mean) out there wants to sue the bejeebers out of everybody, and people don't want to pay for anything they want it for nothing, and nobody wants to be responsible for themselves it's always somebody else's fault...well you have to ask yourself 'just who in their right mind would open a business or try to mfg. ANYthing in this country today???' I don't like seeing things built overseas but at the same time I can sure understand WHY it has become this way.

On a similar note, Henry Ford commenting on Wall Street (which he despised) and the great 1929 Crash and so many people losing so much....... "They wanted something for nothing. They didn't want to work."

[theHIGHLANDER]

Hey Brent, right-freakin-on brother.

#1 It's a wheel cylinder, cast iron with some holes and machining done.

#2 Since the part has such a simple function, is "Made in the USA" really THAT
drastic? Will buying it cost you your job? Will it make your car worth 1/2 it's current value?

#3 Does the supplier deserve to make a profit...so he can stay in buisness...and provide the goods and services his base needs?

#4 If you were Thomson, would you scheme to defraud all of us worthless old car people in advance of selling product?

There's nothing sinister going on there. Wheel cylinders have been imported LOOONNGG before it was unpopular to do so. If it fits, looks new, does what you want it to, I can't see how you're hurt. Look around your house. Unless you're one of those who only have things over 30-40yrs old it's full of imported product purchased by choice. Just sayin...

[MrTube]

Originally Posted by theHIGHLANDER

Hey Brent, right-freakin-on brother.

#1 It's a wheel cylinder, cast iron with some holes and machining done.

#2 Since the part has such a simple function, is "Made in the USA" really THAT
drastic? Will buying it cost you your job? Will it make your car worth 1/2 it's current value?

#3 Does the supplier deserve to make a profit...so he can stay in buisness...and provide the goods and services his base needs?

#4 If you were Thomson, would you scheme to defraud all of us worthless old car people in advance of selling product?

There's nothing sinister going on there. Wheel cylinders have been imported LOOONNGG before it was unpopular to do so. If it fits, looks new, does what you want it to, I can't see how you're hurt. Look around your house. Unless you're one of those who only have things over 30-40yrs old it's full of imported product purchased by choice. Just sayin...

I don't know, maybe I'm an idiot but I went well out of my way to buy USA made WARD brand pipe fittings when I ran steam piping in my house as well as natural gas piping. These fittings are simple hunks of iron with some machining, but you would be amazed how much nicer they thread onto a pipe than the Chinese garbage home depot sells.

[ctlikon0712]

C’mon guy's, the guy makes a conscious effort to support American manufactured products, saw the pic and didn't get what he wanted. Whether or not it was deliberate or not he should get his money back and, not be beat up here. He took partial responsibility when he said he should have asked first. I understand the small business side, my wife has had one for 17 years, but the pic did show USA. The offending company had a chance to make it right. He says he wouldn't take the money so he is just letting people know his experience. That is the way I read it.
Fordially, Craig

[Bob C]

I went to their web site and it says right in the description "USA Made".
https://www.thompsonsgarage.com/home...1939-1948.html

Bob

[denis4x4]

How come you didn't support your local NAPA as they're a stock item or can be ordered for next day delivery?

[miss victoria]

Napa brake clys are china also.

[Scott H]

Originally Posted by denis4x4

How come you didn't support your local NAPA as they're a stock item or can be ordered for next day delivery?

Because sometimes the NAPA stuff is imported also...

[FL&WVMIKE]

Let's not chastise "bogiediver" for going out of his way to buy USA made products.
I owned and operated my own small business and you ARE responsible for what you advertise !
"bogiediver" was very disappointed, I'm sure.
MIKE

[Richard/Ca]

OMG ! Lets take the vendor out and give him 40 lash's. The President, Congress, Banks, car dealers and many many others lie to you every day. Most politician would rather clime a tree to tell you a lie then stand on ground and tell you the truth. And you are upset because one vendor may have made a mistake. The one in the ad stated Made in USA does this mean that every one that he sells has to be made in USA or does the vendor have to specify where each and every product that he sells was made.If that is so boy are a lot of stores and vendors in trouble. Richard/Ca

[C26Pinelake]

Why don't you just return the merchandise ??

[MrTube]

-10 points for "OMG" usage.

[BRENT in 10-uh-C]

Originally Posted by C26Pinelake

Why don't you just return the merchandise ??

Thank you!!


2nd off, ....why are we even discussing THIS here? It definitely is Hot Rod related (as evidenced by the product and the title on the webpage) ...which I though was not supposed to be discussed here. I guess in re-thinking this, maybe we should all boycott this fellar and spread all kinds of propaganda on him. It seems lots of folks like to participate in a 'lynching' ...unless it is their own!

.

[Mitch//pa]

you might find the chinese made ones last longer than the usa cylinders....

lets face it most foreign made modern day vehicles have it all over the usa made
in workmanship and quality

[700rpm]

Originally Posted by fordgarage

It is in Japan

Usa Japan

Right, Vince. I remember it now. But maybe they outsourced the whole town to China.

[Mike V. Florida]

Originally Posted by Richard/Ca

OMG ! Lets take the vendor out and give him 40 lash's. The President, Congress, Banks, car dealers and many many others lie to you every day. Most politician would rather clime a tree to tell you a lie then stand on ground and tell you the truth. And you are upset because one vendor may have made a mistake. The one in the ad stated Made in USA does this mean that every one that he sells has to be made in USA or does the vendor have to specify where each and every product that he sells was made.If that is so boy are a lot of stores and vendors in trouble. Richard/Ca

So we should just accept the lies?

[Richard/Ca]

Good Thoughts C26Pinelake. Sorry! MrTube trying to get with the texting thing or what ever the younger people are doing these days with their (phones?) Oh! And the way Mr Tubes you are NOT an idiot for trying to buy American. Richard/Ca

[Kohnke Rebabbitting]

The one in the ad stated Made in USA does this mean that every one that he sells has to be made in USA or does the vendor have to specify where each and every product that he sells was made.If that is so boy are a lot of stores and vendors in trouble. Richard/Ca

You dam right, or it is false advertising. There are many companies such as Snyders, and Birdhaven, here in Iowa that will list U.S.A. made if that part is.

I also buy U.S.A., as every part that I have got that isn't, is NOT usable to me.

Ya , he can probably get his money back, but, will he get his shipping back, will he get his time back he is out, that could all have been prevented!!

Mr. Nose, it seems you always go against somebodys customer that has a complaint, and stick up for the vender, could it be because it hits close to home for you, as in my opinion, there are always reasons for a particular agenda??

[BILL WILLIAMSON]

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Originally Posted by Mike V. Florida

So we should just accept the lies?

No, No, No!! Because many conscientous folks go out of their way to buy U.S.A. made stuff in order to support The U.S.A. ECONOMY!! Bill W.

[BRENT in 10-uh-C]

Originally Posted by Mike V. Florida

So we should just accept the lies?

Gosh, maybe I am just different but I think much of this is perception. Mike, suppose I live close by and you call me asking if I can come over and give you a hand moving something. I say "Sure, be there in 15 minutes!" Now suppose it actually take 20 minutes before I arrive. Did I lie to you when I wasn't there in exactly 15 minutes like I said? Maybe my intentions were pure but I was delayed a few minutes while I had to run back into the house to go pee.

Again, while we have only heard one side of the story, it kinda appears the vendors were honest or forthcoming when later asked if it was imported. If they had argued and tried to cover it up, maybe I would feel different about their business ethics but based on my perception, it just has the appearance of a mistake. I guess it is also unclear to me whether they were unwilling to take the merchandise back, --or whether they were actually asked to give some type of compensation.

[Richard/Ca]

No Mike I don't think you should accept the lies. And I don't what we can do to stop it. It is like an affliction was politicians,The wall street super rich, And in about 90% of marketing and auto industry. Most of the people who control the money. Richard/Ca

[Louis]

Brent,
I don't understand why you are trying so hard to spin this ?
It ain't working .

The parts Bogie bought from thompson's were clearley adv. as made in the "USA",..... "NOT IN CHINA" .

[rusty12]

Here's another twist we can add to this argument: If the buyer learned how to make his original Model A mechanical brakes function correctly, he would not be having this problem!

I had a problem with a Chinese-made electric fuel pump when I bought my Model A with it's Weber downdraft setup. When I changed back to the original Zenith, I did not have to contend with the Chinese fuel pump anymore-and the car runs smoother and is more reliable!

[BILL WILLIAMSON]

Originally Posted by rusty12

Here's another twist we can add to this argument: If the buyer learned how to make his original Model A mechanical brakes function correctly, he would not be having this problem!

I had a problem with a Chinese-made electric fuel pump when I bought my Model A with it's Weber downdraft setup. When I changed back to the original Zenith, I did not have to contend with the Chinese fuel pump anymore-and the car runs smoother and is more reliable!

Rusty,
That's kinda' like cuttin' off your schnozz to spite your unhandsome face. I would have put a U.S.A. made pump & left the Weber on. Webers are a very smooth, very refined carb, and deliver amazing power & economy! Bill W.

[Franchise_24]

Originally Posted by BRENT in 10-uh-C

Gosh, maybe I am just different but I think much of this is perception. Mike, suppose I live close by and you call me asking if I can come over and give you a hand moving something. I say "Sure, be there in 15 minutes!" Now suppose it actually take 20 minutes before I arrive. Did I lie to you when I wasn't there in exactly 15 minutes like I said? Maybe my intentions were pure but I was delayed a few minutes while I had to run back into the house to go pee.

Again, while we have only heard one side of the story, it kinda appears the vendors were honest or forthcoming when later asked if it was imported. If they had argued and tried to cover it up, maybe I would feel different about their business ethics but based on my perception, it just has the appearance of a mistake. I guess it is also unclear to me whether they were unwilling to take the merchandise back, --or whether they were actually asked to give some type of compensation.

Read the bold. So basically, they were honest about it when they got caught that they were advertising a product as made in the USA when in fact it was not. Every time someone has a comment about a vendor there is Brent chiming in on why it really isn't the vendors fault. Why is that Brent?

[Huckster Dave]

It seems if we didn't own a small business, we are not qualified to chime in here. Well I have and also worked retail for many years. If you show me a picture of a USA made part and print that it is USA made then it is supposed to be just that. If I order that part I am supposed to receive that which I ordered, if not the seller is committing a criminal act.
Now I purchase American made when I can (I support American jobs) when I can't I purchase the alternative or I go without.
Had a professor once explain the human ego as like a bucket of water. We all need water in that bucket. When some person makes a negative comment it is similar to dipping out some of the water. Positive comments just the opposite. Some folks can't get enough water so they start scooping it up for themselves by taking up some cause like defending small business and then adding a disclaimer. Hence the chiming mentioned above.

[BILL WILLIAMSON]

It's sad that in todays advertising, a "disclaimer" usually means that it isn't really what we said it was! Bill W.

[Craig Lewis]

You all need to look carefully at the actual ad and then I beg anyone to ad further arguement that the man was not mislead.
Here it is...
https://www.thompsonsgarage.com/home...1939-1948.html

I see all their wheel cylinders are clearly described as Proudly Made In USA with a big USA banner.

As a Canadian business owner I would be appalled & embarrassed at such an error. The man should have been appologized to and a correct part shipped or full refund offered with more appologies.
Furthermore the website should have been corrected ...TODAY.
I'll agree this could be a simple mistake and maybe some Chinese parts "snuck" into the bins without being noticed. Bottom line is they need to be culled or the ad changed and that's the only proper thing to do... period.

Although it seems hopeless most days, I go out of my way to buy Canadian, then USA, parts & tools. Next I consider used, going without.......... and finally offshore.
(which probably STILL claims roughly half of my purchases). Clothing is a hard one.

Given the present economy, anybody who thinks it "makes no difference" to buy everything Chinese, may I suggest you seek some help before it's too late?
When you devolve past the point of "tolerating" the support of foreign jobs to "grandstanding" in their favor, that is, for lack of a better word....frightfull.

[Mike V. Florida]

Originally Posted by Craig Lewis

You all need to look carefully at the actual ad and then I beg anyone to ad further arguement that the man was not mislead.
Here it is...
https://www.thompsonsgarage.com/home...1939-1948.html

I see all their wheel cylinders are clearly described as Proudly Made In USA with a big USA banner.

.

THANK YOU!

What is a lie? My definition is the KNOWINGLY telling of an untruth. This is not a case of a friend being a few minutes late or even an honest mistake. This is an ad for a product that states in three different places that it is made in the USA, even proudly made in the USA and it is not.

Why mention that it was made in the USA? Because the vendor knows that USA manufactured goods get a higher price.

Whenever we accept lies from anyone we are telling them that it is OK, continue on, we don't care. We need to take to task what people, vendors, and even politicitions, tell us and never accept lies!

[1931 flamingo]

Anyone gone to a fast food restaurant lately and asked for a sandwich like in the picture on the menu board or posters all over the store??? Talk about truth in advertising.................
Paul in CT

[dayid]

Originally Posted by Craig Lewis

I see all their wheel cylinders are clearly described as Proudly Made In USA with a big USA banner.

As a Canadian business owner I would be appalled & embarrassed at such an error. The man should have been appologized to and a correct part shipped or full refund offered with more appologies.
Furthermore the website should have been corrected ...TODAY.

Right. I didn't say to chargeback immediately upon receipt. However, since in the original post he already gave the business an opportunity to correct the situation - and it sounds like they balked at the chance - then it is a valid response.

This isn't much different than buying something that is advertised as a RED SHIRT in description with a picture of a RED SHIRT, and then being upset when what arrives is a BLUE SHIRT - then having the company say "Tough!"

Regardless of what people think of Made in USA, the facts seem to be that a product is advertised as something that it is not - both in image and text. No one is saying to go sue-happy against small businesses who make mistakes; however I will advocate highly to attain what you actually paid for - not whatever they felt like shipping to you that day.

[Bob-A]

Paul in Ct,

Man, did you ever "hit-the-nail-on-the-head" with your statement. I've always thought about doing that and seeing what happens?!?! I probably
would get the same expression. I got yesterday when I went into the local post office and asked: "Let me have some of the new stamps with
the confederate flag on them." It was great, total bewilderment on the clerks face.

Bob-A

[eagle]

There is a simple solution. Return the parts. Yeah, you will pay return shipping but its very likely that the vendor will pay the original shipping if you ask for it. I run a small business and know how tough it is to make a living. A small business can also be run broke by negative word-of-mouth. Call them up, explain your problem, ask for a refund, and see where it goes. Remember, their profit margin is likely less than 10% on this type of product.

[MrTube]

You know what, I don't own a small business and I understand why several people are defending them here.

HOWEVER. Assuming bogiediver called them as he says he did, and I have no reason to doubt him, they now know about the problem. Do you see the ad changed? I sure don't.

A mistake is understandable, but I do not see any correction being made.

eagle is correct, word-of-mouth is powerful, but if the ad had be corrected than we would all see it was simply an honest mistake.

[denis4x4]

Originally Posted by miss victoria

Napa brake clys are china also.

Just bought a set from NAPA for my 1960 Thunderbird....made in the USA.

[Cool Hand Lurker]

I think Brent is commenting out of experience. He operates a small business with a lot of different customers, some of whom are nice and some of whom are jerks. The jerks will always be there and will cause problems much bigger than the profit made from them. You just can't satisfy them. If one of them complains it has the effect of 100 voices complaining and it will take 1000 positive comments to overcome the damage. And satisfied customers don't usually make comments. They don't need to.

With that experience and the knowledge that most other small businesses also face the same problem, Brent steps up and says "wait a minute, check it out before you rant" and he is right to recommend caution until you know the facts.

After reading all of the subsequent posts, I think the vendor should take corrective action with this customer. He should also change the wording in his catalog but that is not easily done, especially quickly. Unfortunately his old catalogs may still be used. But Brent was right, wait until you have the facts. And calling him names doesn't help us or him or you.

[Jeff/Illinois]

Originally Posted by Mitch//pa

you might find the chinese made ones last longer than the usa cylinders....

lets face it most foreign made modern day vehicles have it all over the usa made
in workmanship and quality

Maybe 10 years ago, but certainly not now. Case in point;

I am a die hard Ford guy, but I hated the old Ford Focus. In my eye they were one of the biggest pieces of crap that Ford put out. I wouldn't have one as a gift, I hated the car. Everything about it from the lousy build quality to the noisy under powered engine.

A couple of weeks ago, we went to a local dealer and bought a new 2012 SEL 5-door hatchback Focus. They don't even compare to the older ones. After driving one on a test, we were hooked. The quality is outstanding, it starts quietly and shifts smoothly AND the 40 MPG is not a lie, we are getting that consistently and it is a new car. All kinds of neat stuff on the car that you would expect on say a Lexus or some other higher priced car. The salesman pointed out 'It is all German engineering. They have been building this car in the big Koln, (Cologne) Germany plant for several years and can't keep up with demand' . Car is built in Michigan in an old F-150 factory that Ford spent many millions re-vamping.

If you think I'm blowing hot air, I challenge anyone to go drive one they are a great little car for around $20-$22K

[Mitch//pa]

Originally Posted by Jeff/Illinois

Maybe 10 years ago, but certainly not now. Case in point;

I am a die hard Ford guy, but I hated the old Ford Focus. In my eye they were one of the biggest pieces of crap that Ford put out. I wouldn't have one as a gift, I hated the car. Everything about it from the lousy build quality to the noisy under powered engine.

A couple of weeks ago, we went to a local dealer and bought a new 2012 SEL 5-door hatchback Focus. They don't even compare to the older ones. After driving one on a test, we were hooked. The quality is outstanding, it starts quietly and shifts smoothly AND the 40 MPG is not a lie, we are getting that consistently and it is a new car. All kinds of neat stuff on the car that you would expect on say a Lexus or some other higher priced car. The salesman pointed out 'It is all German engineering. They have been building this car in the big Koln, (Cologne) Germany plant for several years and can't keep up with demand' . Car is built in Michigan in an old F-150 factory that Ford spent many millions re-vamping.

If you think I'm blowing hot air, I challenge anyone to go drive one they are a great little car for around $20-$22K

exactly my point foreign engineering and quality

[Tinker]

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Originally Posted by BRENT in 10-uh-C

Thank you!!


2nd off, ....why are we even discussing THIS here? It definitely is Hot Rod related (as evidenced by the product and the title on the webpage) ...which I though was not supposed to be discussed here. I guess in re-thinking this, maybe we should all boycott this fellar and spread all kinds of propaganda on him. It seems lots of folks like to participate in a 'lynching' ...unless it is their own!

.

Brent, you have always been helpful to me and enjoy your posts and thankful for your input.

I don't think this is a lynching by any means. I think it clearly states "usa made". If I choose to buy a part advertised "made in the usa", I would expect to receive just that.

If I bought an album (ha ha album ) and on the front cover was the rolling stones, and opened it, and the actual album was the beatles, I think I would be a little miffed. I like the Beatles but I bought a rolling stones album. Whether it's better or not is not the issue.

I'm glad that we have parts available for our cars. Venders are very important. We also have the right to voice our opinions about it.

[MrTube]

Originally Posted by Mitch//pa

exactly my point foreign engineering and quality

That may be your point, but I wonder where most microprocessors are engineered. Being they are what, 10000X more complex than any car.

Not to mention Intel is also building a huge microprocessor manufacturing facility in AZ.

Hmmm.

[Kohnke Rebabbitting]

There are a least 30 percent of you that missed the whole point of the Posters e-Mail. He didn't even comment on getting his money back, the Post had NOTHING to do with that, for the ones like the nose who can't read, and comprehend, and twist it around to give something a different meaning, conjecture wasn't in the e-Mail, just facts.

The facts, are, if I needed that part for a customers car, and I looked at the add, ordered the part, and would have told the customer it would be delivered in time so he had use of it for use on the week end, or when ever he wanted, and because of the add I missed getting it done, whick made my word no good, because the add was a lie, there is just no excuse for it, I would have been P&%%$#.

They, in this case wasted my time, and made a liar out of me, when I could have gotten it some where else.

That is it, NOTHING else can be brought into it!

[Afordman31]

Just found this.

[Roadster62]

Can I HIJACK this thread and ask were I can buy wheel cylinders for the REAR of a 1939-48 Ford? Someone said that 46-48 are somehow better. Bob

[JoeWay]

Originally Posted by Roadster62

Can I HIJACK this thread and ask were I can buy wheel cylinders for the REAR of a 1939-48 Ford? Someone said that 46-48 are somehow better. Bob

NAPA or rockauto.com. Rear wheel cylinders were the same, 1" x 1-1/8", from 1939 through 1948.

NAPA: UP8266 left, UP8267 right--$68 each.
Rockauto (Raybestos) WC8266 & WC8267--$47 each.

Prewar cars and light trucks used 1" x 1-1/4" cylinders in front; postwar used 1" x 1-3/8". The smaller cylinders usually work better in a light car such as an A, but new ones have not been available for a long time. Jeff at Moose's Obsolete Brake Parts might have a set. 707-792-9985. Otherwise you'll have to find an old set and have them sleeved.

Joe

[bogiediver]

I don’t feel there is any ambiguity to the facts here… in fact, I didn’t even notice the text saying ‘Made in USA’, nor the banner saying ‘All Parts Proudly Made in the USA” – I saw the indication on the picture of the part itself; the text and banner only serve to make me want to retract my taking any responsibility for not asking – when it was (is) so prominently displayed.

I mentioned specifically during the phone call – twice - that I ordered these because of the ‘Made in USA’ indication and that had I known they were import, I could’ve gotten them for less elsewhere. I believe I had given him ample chance to at least attempt to respond in some manner besides – “not made in the US anymore, guess I should change that”.

Is the fact that the part is not USA made that ‘drastic’ – no, but it’s still wrong. Bait & Switch comes to mind.

Regarding my local NAPA – they couldn’t get them for me any faster, with the cost over twice as much. Since I thought I was getting an equivalent part (i.e. USA made) in less time, for less money – would anybody here have made a different decision?

I’m not returning the merchandise because of the time it would take to replace them – especially since I’d likely end up with the same thing anyway. I need to get the work done since my car is taking up a friend’s garage.

Apparently, someone needs to read the post before commenting – this is regarding parts for a Model ‘A’ that had brakes converted. If I were the vendor in this situation and a customer called and said – “website indicates made in USA, these aren’t stamped as indicated” I would have explained and asked if there was something I could do. That simple. Apparently the lost concept of ‘Customer Service’.

It would be difficult to “…[learn] how to make his original Model A mechanical brakes function correctly…” when this car came to me with hydro brakes – and besides, what does that have to do with the situation of incorrect advertising?

I certainly didn’t mean to start a firestorm… just expressed my disappointment with a vendor, mostly with their lack of any kind of customer service response when questioned. It’s not that hard to change a website – certainly could have been/should have been/should be changed. It’s even less hard to have simply said – ‘sorry’, which they did not.

Am I perfect – far from it… but, I do not try to mislead people & I will take responsibility if I inadvertently do.

Just want to enjoy my ‘A’

[BILL WILLIAMSON]

Bogiediver,
You had a right to express your opinions! "THIS IS AMERICA, YAY!" bILL w.

[bbrocksr]

Originally Posted by Cool Hand Lurker

I think Brent is commenting out of experience. He operates a small business with a lot of different customers, some of whom are nice and some of whom are jerks. The jerks will always be there and will cause problems much bigger than the profit made from them. You just can't satisfy them. If one of them complains it has the effect of 100 voices complaining and it will take 1000 positive comments to overcome the damage. And satisfied customers don't usually make comments. They don't need to.

With that experience and the knowledge that most other small businesses also face the same problem, Brent steps up and says "wait a minute, check it out before you rant" and he is right to recommend caution until you know the facts.

After reading all of the subsequent posts, I think the vendor should take corrective action with this customer. He should also change the wording in his catalog but that is not easily done, especially quickly. Unfortunately his old catalogs may still be used. But Brent was right, wait until you have the facts. And calling him names doesn't help us or him or you.

Are you supporting Brent or small business owners that mislead?

There are a lot small business owners that don't mislead their customers and will tell you if the part is foreign made or of lessor quality,Brattons for one.
I would question the integrity of some one who defends the small business in question if he doesn't even know them.
I think Herm has it right .
Thats my opinion, Bill

[Franchise_24]

Originally Posted by bbrocksr

Are you supporting Brent or small business owners that mislead?

There are a lot small business owners that don't mislead their customers and will tell you if the part is foreign made or of lessor quality,Brattons for one.
I would question the integrity of some one who defends the small business in question if he doesn't even know them.
I think Herm has it right .
Thats my opinion, Bill

I agree with you Bill. I know there has been at least 2 instances of a small business owner here who frequents FordBarn who runs instantly to the aid of the other vendors/small business owners when they have done something wrong and they are called out on it. I wonder why that is........?

[BRENT in 10-uh-C]

Originally Posted by Franchise_24

I agree with you Bill. I know there has been at least 2 instances of a small business owner here who frequents FordBarn who runs instantly to the aid of the other vendors/small business owners when they have done something wrong and they are called out on it. I wonder why that is........?

Jeez, does it REALLY matter? Heck, I try to run to the aide of lots of folks. If you don't have the same opinion as me, ...that is fine! Bash me all you like. I doubt your comment(s) are going to change the way I feel, --nor are they going to change much in this situation.

Think about it, almost every vendor in our hobby has been bashed here at least once in the last 15 years(+/-) that I have been participating on Fordbarn. If everyone reading actually stopped buying from these vendors after they read a thread like this, these vendors would likely be out of business now because of the negative feedback. I challenge someone to name a Model-A vendor who has gone out of business due to this type of feedback!

.

[Double D Mods]

Its always fun to see people go on a forum and bitch about a vendor but never say anything when they have a great experience.

[Mike V. Florida]

I asked them about the listing here is the owners answer,

I wasn’t lying about them. I have always provided USA wheel cylinders and when I got my new ones in I have found out they have discontinued the made in USA. I have also called several other vendors for them and found out they are not making made in USA wheel cylinders anymore. I am in the process of updating my webpage now. I am not out to make extra money or deceive anyone. I am always fair in all my transactions. Sorry I have not updated in a timely manner I just found out about this issue.

[MrTube]

Only thing I wish to add is as far as other vendors I have no problem buying from or recommending Snyder's and Bratton's. They both have accurate descriptions and will damn near bend over backwards to keep customers happy.

[Steve Wastler]

I can't say as to Snyders or others, but to me Brattons is top notch! Im not saying that just because they are a 15 minute drive for me.....

[ratamahata]

I think you can order spare parts in China and pay to put the words "made in USA", the seller must be a responsible person, and know where it comes from such and such a replacement, or at least have some ethic

[32csr]

All I can say is did you try the parts yet? Did they fail? I do 100% of my business with Thompsons Garage. They are traditional car enthusiasts through and through and I know that there was no intent to mislead the buyer. Lighten up and drive your car dude.

[BRENT in 10-uh-C]

Originally Posted by Mike V. Florida

I asked them about the listing here is the owners answer,

I wasn’t lying about them. I have always provided USA wheel cylinders and when I got my new ones in I have found out they have discontinued the made in USA. I have also called several other vendors for them and found out they are not making made in USA wheel cylinders anymore. I am in the process of updating my webpage now. I am not out to make extra money or deceive anyone. I am always fair in all my transactions. Sorry I have not updated in a timely manner I just found out about this issue.

Originally Posted by 32csr

All I can say is did you try the parts yet? Did they fail? I do 100% of my business with Thompsons Garage. They are traditional car enthusiasts through and through and I know that there was no intent to mislead the buyer. Lighten up and drive your car dude.

So let me get this straight, ...the supplier for Thompsons Garage sends them a wheel cylinder which up until this time were Made in the USA -and unknowlingly Thompsons sells what they still thought were USA made ones but were actually substituted on him for imported ones. After this is brought to Thompson Garage's attention by Bogie, they immediately research this only to learn this happened and that USA ones are no longer available. Now as soon as the hired webmaster can schedule to make appropriate changes to the website, the "false advertising" will be corrected.


Do we honestly believe this will be a good enough answer for those here? Of course not, --folks here demand more!! I'd venture a guess that 98% of the people who commented above have never even purchased anything from Thompsons, ...nor were they ever planning to however they do like to join in and make accusatory statements towards others without knowing all the facts. It is truly amazing to hear both sides of the story!

BTW, y'all let me know how your 'class-action suit' against the Thompsons for false advertising comes out!!

.

[msmaron]

Originally Posted by BRENT in 10-uh-C

BTW, y'all let me know how your 'class-action suit' against the Thompsons for false advertising comes out!!

.

Couldn't of said it better, typical ford barn from those that look to gain and not assist in matters that does not effect nor will ever effect them.. Nice comment Brent..KUDOS to you!!!

[Louis]

I really dont think a few of you understand the problem .
To make it simple for you : The man ordered some parts from Thompson's that were adv. as made in the "USA"... It was Thompson's that was responsible for the false adv. ..."No one else", And all the excuse's you can dream up won't change anything .
"It is what it is "... False adv. [at the time].
I do hope they get togeather and work it out, Maybe we all learned something from this .

BTW, You seem to be the one that brought up class-action suit,
Any reason? .

[just plain bill]

Sponsored Links (Register now to hide all advertisements)

Good, I'm glad that is settled! Now lets take up my new replacement 1929 under dash fuel line that is 3/4" too short!

[Mike V. Florida]

Originally Posted by BRENT in 10-uh-C

Now as soon as the hired webmaster can schedule to make appropriate changes to the website, the "false advertising" will be corrected..

The site has been changed now! The discription has been changed.

I believe I have got all the wheel cylinders updated on my website. I will be working on the brake kits. Thanks for sharing the info.

I'm impressed at the speed and response to correct the error!

To show them how impressed I am I bought a T shirt from them.

[msmaron]

Originally Posted by just plain bill

Good, I'm glad that is settled! Now lets take up my new replacement 1929 under dash fuel line that is 3/4" too short!

Bill there are a lot of originals out that would solve that and good ones
m

[Double D Mods]

We have parts made in China for us proprietary by a US based company as one of our suppliers.

I can tell you this
Not only is the price 40% less for me to procure but the quality is 10 times better than the stuff they used to make for me in Chicago.

If we as Americans we not so damn lazy and didnt expect 50.00 an hour to push a button at a factory and then bitch that they are working to much then maybe all parts would actually say made in USA


Got to love living in Wisconsin where we have a governor who understands what is going on

I am in agreement with Brent
These parts are more than likely drop shipped to you. They prob never touch them. We ship 50-60 parts a day to our customers we never see. Its not fun sometimes to get proper literature and pics from the manufacturer to properly display and advertise the products. We have troubles with this all the time. I have had to rewrite installation instructions for many companies for select Corvette parts as they have no clue sometimes on how to do this.

We deal with alot of customers each week with custom parts for Corvettes, Vipers Camaro ect and every once and a while there is someone who isnt happy about something on a part. We do our best to make them happy and those who are polite and understanding of any non intentional mistakes are very easy to deal with. We do not even enforce restocking fees to those who made the error in ordering and want to return if they are polite on the phone.

There is always two sides to every story as well. I am sure Thompsons had no intentions of misleading anyone on any product they offer to customers.

I have been reading on this forum for awhile now and never see anything good posted about a vendor when a good experience has been had. But everyone is quick to jump to a computer( not saying just here but all forums) to have happy fingers when something isnt exactly perfect.
I am sure the part works just fine and as mentioned if not you have the choice to return it.


We have been paying vendors on other forums for years and most of the time there is always more to the story than what someone with happy fingers try to type out


I am sorry you had issues with Thompsons on your order

Once you get this straight I would expect to see you coming back and posting something positive towards them as well for handling the issue. I am sure they will do what is needed to make you happy.

This is what it feels like to get a positive review from customers.
We see post like this all the time not only about my business but about other vendors. So those who have a great experience should also be welcome to post that and not just anything that should go wrong.

http://forums.corvetteforum.com/c5-g...le-d-mods.html

[bbrocksr]

Originally Posted by Double D Mods

We have parts made in China for us proprietary by a US based company as one of our suppliers.

I can tell you this
Not only is the price 40% less for me to procure but the quality is 10 times better than the stuff they used to make for me in Chicago.

If we as Americans we not so damn lazy and didnt expect 50.00 an hour to push a button at a factory and then bitch that they are working to much then maybe all parts would actually say made in USA


Got to love living in Wisconsin where we have a governor who understands what is going on

I am in agreement with Brent
These parts are more than likely drop shipped to you. They prob never touch them. We ship 50-60 parts a day to our customers we never see. Its not fun sometimes to get proper literature and pics from the manufacturer to properly display and advertise the products. We have troubles with this all the time. I have had to rewrite installation instructions for many companies for select Corvette parts as they have no clue sometimes on how to do this.

We deal with alot of customers each week with custom parts for Corvettes, Vipers Camaro ect and every once and a while there is someone who isnt happy about something on a part. We do our best to make them happy and those who are polite and understanding of any non intentional mistakes are very easy to deal with. We do not even enforce restocking fees to those who made the error in ordering and want to return if they are polite on the phone.

There is always two sides to every story as well. I am sure Thompsons had no intentions of misleading anyone on any product they offer to customers.

I have been reading on this forum for awhile now and never see anything good posted about a vendor when a good experience has been had. But everyone is quick to jump to a computer( not saying just here but all forums) to have happy fingers when something isnt exactly perfect.
I am sure the part works just fine and as mentioned if not you have the choice to return it.


We have been paying vendors on other forums for years and most of the time there is always more to the story than what someone with happy fingers try to type out


I am sorry you had issues with Thompsons on your order

Once you get this straight I would expect to see you coming back and posting something positive towards them as well for handling the issue. I am sure they will do what is needed to make you happy.

This is what it feels like to get a positive review from customers.
We see post like this all the time not only about my business but about other vendors. So those who have a great experience should also be welcome to post that and not just anything that should go wrong.

http://forums.corvetteforum.com/c5-g...le-d-mods.html

Did you see any positive posts about Brattons in this thread? I believe if you read a little closer you will see a couple of positive comments about Brattons and one about Snyders.
I have been on this site for a while and have seen quite a few positive posts about good vendors and a lot of posts about not so good vendors.
Maybe if there were more good vendors there would be more positive posts.
Feedback is Feedback, good or bad is up to the vendor.

A lot of this thread was about the vendors defending the vendors!

I'll take Made in USA and send the Import junk back, Bill

[700rpm]

I investigated getting some brake and clutch pedals reproduced in China through a reputable broker. What he told me was, and I paraphrase here, "You can get any level of quality from China that you are willing to pay for. Just remain involved in the production and quality control aspects of the project and you will be fine." I didn't get to the project because someone else beat me to it, but if I were to explore another product, I would look at China again. And I would look for USA resources as well, and make my manufacturing decisions based on quality, not price. When I first started in business 42 years ago, a very wise supplier told me, "You can't go wrong with a first class ticket." I still believe that's true.

[Double D Mods]

Originally Posted by bbrocksr

Did you see any positive posts about Brattons in this thread? I believe if you read a little closer you will see a couple of positive comments about Brattons and one about Snyders.
I have been on this site for a while and have seen quite a few positive posts about good vendors and a lot of posts about not so good vendors.
Maybe if there were more good vendors there would be more positive posts.
Feedback is Feedback, good or bad is up to the vendor.

A lot of this thread was about the vendors defending the vendors!

I'll take Made in USA and send the Import junk back, Bill

I did read this BIll
But why does it take a negative thread to get someone to talk about a positive thing in other vendors.

Your money you buy what you want as I am not telling you to buy anything from any where its made. All I am saying is the stuff here in the USA is not always the best.
You would be amazed how much stuff is made overseas and marked made in USA to make people happy

The vendor in this case Thompsons did what they needed to do and changed the website.

I would like to know how many people actually bought the product and didnt say a word as the probably didnt care the fact is didnt have USA on side.


just be glad you can still find a part to go on a near 80 year old car

[denis4x4]

One last thought on the subject: as a SEMA member, I get at least one email a week from Chinese sources for molded and/or machined products. Unreal turn around times and as Double D Mods says, you can get any quality level you're willing to pay for. This horse is not only out of the barn, it's long gone and won't be back!

[Huckster Dave]

Just amazing time after time I have read some one post they had a bad experience, with a seller or a vendor and let it go at that only to be chided into revealing the source. Tell us so we don't get burned as well it usually goes. Then the original poster gets beat up for complaining about poor ole John Doe. Me I am of the ilk that I am more than willing to let a fellow find out the hard way, rather than a public flogging.

[Mike V. Florida]

Originally Posted by Double D Mods

I did read this BIll
But why does it take a negative thread to get someone to talk about a positive thing in other vendors.

I see that you have only a few posts and I don't know how long you have been lurking but there are often unsolicited positive posts about parts and service vendors as well as help recieved from members here on this site.

In this case I truly believe that the vendor made an honest mistake. I say that because once he was told about it he took the time to update his web site to remove the made in the USA notations right away.

And even though I may never need any of his parts I did buy a T shirt as a way of saying thanks for the quick work.

I tell people all the time to let the vendor know of a problem even if you have no intention of returning the part. Give them appropriate time to solve the problem to everyones satisfaction and if you still have a problem then post it here.

On a personal note I have come here with vendor problems and received perspectives I did not think of without bashing the vendor first and using these ideas I have resolved the problem.

[queencityhotrod]

I have work with Thompsons Garage and have recieved nothing but good prompt service. His knowledge base has been very valuable, and this is the type of service I look for!!

[V4F]

Isn't "Usa" a village in northern China?

i remember when i was younger , that usa with no periods was china . U.S.A. is us !
doesnt help the situation , but i do remember this ................ steve

[MrTube]

At this point I feel they also made an honest mistake. However, I also wouldn't be surprised if it wasn't a mistake.

Believe none of what you hear and half of what you see.

I've never had any experience with Thompson's Garage so honestly my opinion is moot anyway. As I said Bratton's and Snyder's are excellent and will do almost anything to keep you happy. Those are the only two I have dealt with as far as model A parts.

[Louis]

Bill said it all,... A lot of this thread is about vendors defending vendors!

Most of the vendors are hard working honest people, A few are still learning.
It's about accountability, Not excuse's .

[MrTube]

Originally Posted by louis

bill said it all,... A lot of this thread is about venders defending venders!

Most of the venders are hard working honest people, a few are still learning.
It's about accountability, not excuse's .

yup!

[drpepper1885]

I have had positive experiences with Bert's in Denver and also Mike's in Georgia. I believe that all the parts suppliers are trying their best to provide good service and products. When I recently had a problem with a used Model A part, the vendor went out of his way to fix the problem. Hobbyists and the parts houses need each other to continue this wonderful hobby of ours. Thanks.

Mike

[Jeff/Illinois]

Originally Posted by Louis

Bill said it all,... A lot of this thread is about venders defending venders!

Most of the venders are hard working honest people, A few are still learning.
It's about accountability, Not excuse's .

If you're walking thru a swap meet and bump into a vendor, and crease his pants, does that become a 'vendor-bender'

[BILL WILLIAMSON]

Originally Posted by Jeff/Illinois

If you're walking thru a swap meet and bump into a vendor, and crease his pants, does that become a 'vendor-bender'

If you bump into the vendor's fendor & crease it,you better have INSURANCE or the vendor will have your HIDE! Bill W.

[Tom H.]

Double D Mods said; "If we as Americans we not so damn lazy and didnt expect 50.00 an hour to push a button at a factory and then bitch that they are working to much then maybe all parts would actually say made in USA"


Lazy Americans expecting $50.00 /hr to punch buttons???? I don't know about you, but lots of Americans work HARD to support a family and put food on the table, and for a lot less than that. Your comment is an insult to hard working Americans.

Tom H

[old1928fordguy]

I believe if we keep lynching vendors on ford barn who make an honest mistakes we may find ouselves carving out our Model A parts with a pocket knife because all the vendors will just throw in the towel and say the abuse is not worth the trouble.Why didn't the person posting here just go to the vendor with the problem not hang him out to dry here? I bet he would find the vendor more than happy to make things right.I also bet the guy lynching the vendor has made at least as many honest mistakes in his life.A small business can be hurt beyond repair with this trash talk when the guy is probably more than willing to work directly with his customer.Its time to give our vendors the atta boys they deserve here on Fordbarn.You guys are all driving your cars because vendors try hard every day.Buy a 1929 Pontiac and see how many vendors are NOT out there willing to help you. The Model A people are a very lucky bunch.

[J Franklin]

Sponsored Links (Register now to hide all advertisements)

Try finding a vendor for Huffman truck parts. Have you even heard of one?

[theHIGHLANDER]

Blah, blah, fuckin blah-blah-blah. All of this over a part that coulda been fixed instead of replaced, probably hasn't been USA made in years, and of course the public water supply has "finger-pointer disease" installed purposely.

Gentlemen, listen to yourselves. I'll go out on a limb and guess most here reading this right now are over 50, some well over. I'm over 50 and have had my hands dirty, burned, scarred, broken, sometimes stained for weeks at a time. That's been said to let you know one of my buisness mottos: "Someboby's got to do the WORK".

Made in USA is so fashionable these days, isn't it? Yet back in the 70 and 80s many of you here rushed to the suppliers for Japan/Taiwan/China parts when they started hittin the market hard. Hell, some of the old import parts are a bit more desirable now and don't last long on the swap tables. I guess my ire is because I fail to see where there was "damage". Other than rebuilts, where can you find a new manufactured wheel cylinder that was made in the USA? I haven't seen one for a long time. If being G E N U I N E is that important to ya, hone it out or buy some sleeves. Bolting in is easier, faster, more money, and less mess. Then again, I'm worried about my car growing a right hand drive when it gets too many imported parts installed. Then what would I do?!?

Lighten up "kids". Be realistic instead of "fashionable", and don't forget to save your energy for the fights that really count. Imported cylinders isn't one of em...

[Fred]

Originally Posted by theHIGHLANDER

Blah, blah, fuckin blah-blah-blah. All of this over a part that coulda been fixed instead of replaced, probably hasn't been USA made in years, and of course the public water supply has "finger-pointer disease" installed purposely.

Gentlemen, listen to yourselves. I'll go out on a limb and guess most here reading this right now are over 50, some well over. I'm over 50 and have had my hands dirty, burned, scarred, broken, sometimes stained for weeks at a time. That's been said to let you know one of my buisness mottos: "Someboby's got to do the WORK".

Made in USA is so fashionable these days, isn't it? Yet back in the 70 and 80s many of you here rushed to the suppliers for Japan/Taiwan/China parts when they started hittin the market hard. Hell, some of the old import parts are a bit more desirable now and don't last long on the swap tables. I guess my ire is because I fail to see where there was "damage". Other than rebuilts, where can you find a new manufactured wheel cylinder that was made in the USA? I haven't seen one for a long time. If being G E N U I N E is that important to ya, hone it out or buy some sleeves. Bolting in is easier, faster, more money, and less mess. Then again, I'm worried about my car growing a right hand drive when it gets too many imported parts installed. Then what would I do?!?

Lighten up "kids". Be realistic instead of "fashionable", and don't forget to save your energy for the fights that really count. Imported cylinders isn't one of em...

If you were in the best Steak House in Kansas & orderd a 16 oz Prime cut Porter House Steak & they brought you a plate of Shushi, would you eat it ??..

[BRENT in 10-uh-C]

Originally Posted by old1928fordguy

I believe if we keep lynching vendors on ford barn who make an honest mistakes we may find ouselves carving out our Model A parts with a pocket knife because all the vendors will just throw in the towel and say the abuse is not worth the trouble.Why didn't the person posting here just go to the vendor with the problem not hang him out to dry here? I bet he would find the vendor more than happy to make things right.I also bet the guy lynching the vendor has made at least as many honest mistakes in his life.A small business can be hurt beyond repair with this trash talk when the guy is probably more than willing to work directly with his customer. Its time to give our vendors the atta boys they deserve here on Fordbarn. You guys are all driving your cars because vendors try hard every day. Buy a 1929 Pontiac and see how many vendors are NOT out there willing to help you. The Model A people are a very lucky bunch.

Originally Posted by J Franklin

Try finding a vendor for Huffman truck parts. Have you even heard of one?

.

.


I think what you two are saying is very, very true, ...and I am glad someone else has the "testicles" to take a stand for these vendors. Since we are becoming 'brutal' here and some feel compelled to chastize others, I will jump back in and offer this little perspective.

My personal opinion to why this is thread is even happening is because more and more folks who call themselves "Restorers" are not really 'restorers' any longer --but are more along the lines of parts changers now. Self-proclaimed "Restorers" today would rather buy something where they can open up the package and bolt it right on without any issues or inconvenience.

I know this sounds full of criticizm however it is not meant to be anything more than an eye-opener however for a moment let's just use the first post in this thread as an example for discussion. We say we want Made in the USA but in reality we ARE too lazy to make/restore it ourselves here in the USA! Stop for a moment as think about 'why' something such as a wheel cylinder had to be outsourced to a foreign country! Think about this!!! A company in the U.S. was already set-up & had perfected the process here on our own soil yet because of some reasoning, the process failed here and the only place suitable to have them manufactured was off-shore? Evidently there is a problem somewhere!!!

Also, at some point we should all ask ourselves just how hard is it to remove a leaky wheel cylinder, disassemble, clean it, and rebuild it ourselves? Evidently the perception is that it IS somewhat hard or vendors would not be selling complete units and instead would be selling the kits with new springs & rubber cups! Heck, we don't need to use wheel cylinders as an example, ...you pick a different item and ask yourself did you restore it or replace it. Then ask yourself 'why'!

If you'all want to bitch at me and others about defending other vendors, I suggest you 'man-up' and prove to me (-and others) that you first have the ability to do the job or offer a better service before you hide behind a computer screen faulting others for their mistakes! Maybe after you have walked in someone else's shoes for a bit, the root of the problem becomes a little more clear.
.

[Tom Wesenberg]

Brent is right!

Now I have to go buy a MADE in CHINA cylinder hone to repair my MADE in U.S.A. wheel cylinder. Man........ya just can't win! LOL

Sure glad I have the CORRECT brakes!

[theHIGHLANDER]

Originally Posted by Fred

If you were in the best Steak House in Kansas & orderd a 16 oz Prime cut Porter House Steak & they brought you a plate of Shushi, would you eat it ??..

Hardly an accurate analogy. He ordered and rec'd an early Ford wheel cyl. Does it fit? Leak? Look good? Look bad? Can you see it once installed? Will he lose his brakes and crash in a giant ball of fire?

Let's settle it now.

All restorers are fuckin criminals as we dare to make a living on your "hobby"

All imported parts are by design to rip off the hobbyist even more, and restorers have the suppliers in place like "capos" in our "family"

All suppliers keep the good stuff to themselves, and all the "Made in USA" parts are in a secret warehouse available only to us "made guys" in the industry.

All paint and body guys are drunks, druggies and theives out to fuck you over in a whirlwind of noxious solvents and mountains of bondo.

That's all for now. Feel better now that I've outted this clandestine criminal empire? I hope so, because all the logic and reality being shared on this topic has done NOTHING to rationalize the facts. Thomson's ought be outted in the mainstream media. Maybe the political clowns can use him as example of the crimes they'll put a stop to. Oh, the humanities...

[Fred]

Originally Posted by theHIGHLANDER

Hardly an accurate analogy. He ordered and rec'd an early Ford wheel cyl. Does it fit? Leak? Look good? Look bad? Can you see it once installed? Will he lose his brakes and crash in a giant ball of fire?

Let's settle it now.

All restorers are fuckin criminals as we dare to make a living on your "hobby"

All imported parts are by design to rip off the hobbyist even more, and restorers have the suppliers in place like "capos" in our "family"

All suppliers keep the good stuff to themselves, and all the "Made in USA" parts are in a secret warehouse available only to us "made guys" in the industry.

All paint and body guys are drunks, druggies and theives out to fuck you over in a whirlwind of noxious solvents and mountains of bondo.

That's all for now. Feel better now that I've outted this clandestine criminal empire? I hope so, because all the logic and reality being shared on this topic has done NOTHING to rationalize the facts. Thomson's ought be outted in the mainstream media. Maybe the political clowns can use him as example of the crimes they'll put a stop to. Oh, the humanities...

You NEED to see a DOCTOR, & QUICK !!!

[Jeff/Illinois]

[QUOTE=BRENT in 10-uh-C;448312].

.


Also, at some point we should all ask ourselves just how hard is it to remove a leaky wheel cylinder, disassemble, clean it, and rebuild it ourselves? Evidently the perception is that it IS somewhat hard or vendors would not be selling complete units and instead would be selling the kits with new springs & rubber cups!

When I worked in the local Ford garage back in the mid-70's as a Parts Manager, we stocked all of the various 'wheel cylinder rebuilding kits' for Ford cars back into the late 50's. There really weren't that many different kits. We had VERY few complete new W.C. assy's on the parts shelves BECAUSE the mechanics rebuilt the customer's cylinders and very seldom EVER replaced a wheel cylinder. It wasn't that big of a deal to refurbish the old one.

Sounds like this is a lost art

[Tinker]

If I need to replace something on my vehicle I try to get an original or fix what I have. If I can't get one in a timely manor or fix it. I buy a repro, where ever it's made (mindful of at least some quality, especially on suspension parts). Hey, I want to get on the road. If later, I find a good 75yr old part, I will replace the repro if apt. Sure glad I don't have to wait to find that one part that is hard to find to have fun with my cars. Nothing good about a car just sitting there.

It could be said, by arguing the venders position it keeps the question upfront. More time to be viewed by more people. Maybe unfortunate for one vender. But I really doubt anyone will have to close their doors because of one part or situation. Multiple ones or an extended period of time would be more damaging... maybe. A mistake or whatever. But as a business owner I know that you have to be true to what you say, deliver quality, and fix what is needed.

It looks like the issue has been resolved already on the website. That speaks volumes to me.

[bbrocksr]

Originally Posted by BRENT in 10-uh-C

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I think what you two are saying is very, very true, ...and I am glad someone else has the "testicles" to take a stand for these vendors. Since we are becoming 'brutal' here and some feel compelled to chastize others, I will jump back in and offer this little perspective.

My personal opinion to why this is thread is even happening is because more and more folks who call themselves "Restorers" are not really 'restorers' any longer --but are more along the lines of parts changers now. Self-proclaimed "Restorers" today would rather buy something where they can open up the package and bolt it right on without any issues or inconvenience.

I know this sounds full of criticizm however it is not meant to be anything more than an eye-opener however for a moment let's just use the first post in this thread as an example for discussion. We say we want Made in the USA but in reality we ARE too lazy to make/restore it ourselves here in the USA! Stop for a moment as think about 'why' something such as a wheel cylinder had to be outsourced to a foreign country! Think about this!!! A company in the U.S. was already set-up & had perfected the process here on our own soil yet because of some reasoning, the process failed here and the only place suitable to have them manufactured was off-shore? Evidently there is a problem somewhere!!!

Also, at some point we should all ask ourselves just how hard is it to remove a leaky wheel cylinder, disassemble, clean it, and rebuild it ourselves? Evidently the perception is that it IS somewhat hard or vendors would not be selling complete units and instead would be selling the kits with new springs & rubber cups! Heck, we don't need to use wheel cylinders as an example, ...you pick a different item and ask yourself did you restore it or replace it. Then ask yourself 'why'!

If you'all want to bitch at me and others about defending other vendors, I suggest you 'man-up' and prove to me (-and others) that you first have the ability to do the job or offer a better service before you hide behind a computer screen faulting others for their mistakes! Maybe after you have walked in someone else's shoes for a bit, the root of the problem becomes a little more clear.
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Brent, About hiding behind a computer screen, you seem to be pretty good at it. You also seem to think you are the only one who has ever ran a business or restored a car. It would be interesting to know how you became such an authority on running a business.
I 'm pretty sure there are others on this site that have ran a successful business and can restore a car.
Now, As I understand it This forum is for everybody to express their opinions/experiences and help each other and if we get out of line Ryan will correct us.
So if the first poster thought he got mislead on the wheel cylinder he was within his right to say so. When you jumped in to defend the vendor look what happened! Bill

[BILL WILLIAMSON]

I've been accused of using anger at times. Sometimes "anger' is useful to help get across a point!! Bill W.

[Mike V. Florida]

Got my T shirt.

[zzlegend]

Originally Posted by Mike V. Florida

Got my T shirt.

'Ya,,,,,,,,,,,,,,at least someone on here has some good news. Thanks, Mike.
And bogiediver, if it means anything, i am with you on this. I don't think you pounded the guy that bad. He should have corrected his web site before listing that part. Although now it sounds as if he did. So that tells me he is a very understanding seller. I have also bought from him before with no problems. I would like to think that you could resolve this with him. A seller should list the full details on a item he is selling. That way the buyer has a choice to buy or not to buy. Simple. Just my 2 cents.+

[Mikeinnj]

Originally Posted by BRENT in 10-uh-C

Thank you!!


2nd off, ....why are we even discussing THIS here? It definitely is Hot Rod related (as evidenced by the product and the title on the webpage) ...which I though was not supposed to be discussed here. I guess in re-thinking this, maybe we should all boycott this fellar and spread all kinds of propaganda on him. It seems lots of folks like to participate in a 'lynching' ...unless it is their own!

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The product in question is being used on a Model A Ford by it's owner.

Consider it an "improved" part as there are dozens of other "improved" parts being used by Model A owners and discussed on this forum, Nu-Rex stuff , leak less water pumps, performance heads,cams,etc. So he is in the right place for acceptable discussion.

As far as his problem, he is victim to fraudulent advertising. The old bait and switch.....very common in small business's.

[Ryan]

Far enough. Drama and name calling is for little girls.