Warning about c&g

[Digger]

I bought a new gas tank for 33-34 (part 40-9002-OR) and was told by them I would need part number 40-9003 to adapt the original sending unit to this new tank. $45 bucks. See page 121 of their catalog.

IT DOES NOT FIT, THE HOLES DO NOT LINE UP! My mechanic shop of over 25 years of working on my cars called them, to be told we didn’t know what we are doing. The employee on the phone rude and refused to listen. I spent thousands of dollars on parts, will never spend another penny with them.

Have been told by our local EFV8 parts place that they sold me a ‘35 adapter. Their catalog and part are incorrect.

[paul2748]

Typical of today's customer service. I emailed Rock Auto about sending them a part for repair (they use a third party for the repair). All they did was give me some instructions for their web site that were no good. I complained to them about it, no reply

[Charlie Stephens]

I hope you called them back and asked for a manager. This doesn't sound typical of C&G and the management should know about it. Be sure to let us know what happens.

Charlie Stephens

[Straightpipes]

I like C&G.

[qmdv]

Have had no problems with C and G. You ended up with a jerk. Every company has a few

[Russ/40]

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This is one of those posts that defies all other experiences.. In fact, having done business with them for over thirty years, I have never heard another complaint like it. I'm flabbergasted. Since your mechanic made the call, can you be sure he didn't imbelish a bit out of frustration? I suggest you call them personally, and ask for Kyle. Whatever happened C&G will make it right.

[Digger]

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.

[cas3]

sorry to hear you had some problems, but as others have stated, they are normally quite high on my list of places to do business with. hope you get it sorted out

[51504bat]

Just as an example I recently ordered a headlight switch for my '54 Ranch Wagon from Shoe Box Central. They sent me a Dennis Carpenter switch that was defective. Sent them an email and followed it up with a phone call. They said they would send another switch that day. Point is that even good vendors get bad parts from good suppliers. It's unfortunate but it happens. If the guy at C&G couldn't/wouldn't fix the problem you just have to move up the food chain. I've bought a bunch of parts from C&G and never have had a problem. Given the chance they should make it right. A photo or 2 in an email might help as well. JMO.

[Steve in Denver]

For my '36, I had a similar mis-fitment problem with the stainless steel tank I got from Drake. I did get the adapter and no matter which way I turned it, even upside down, it did not fit. I would up redrilling a couple of holes then use a gas resistant Permatex to seal it up.


I also found that the stainless steel tank had two holes, one for the sending unit and one for the internal fuel pump, which I did not purchase, but neither of the holes lined up with where the access opening was in the trunk. You would think they could have checked that when they were making it.

[leon bee]

I should stay out of this, but the thread title is is kind of an incitement. I've bought parts from C and G four or five times now, and I am 100 percent satisfied in every respect. You just can't always say that these days.

[uncle max]

Originally Posted by Steve Kennedy

For my '36, I had a similar mis-fitment problem with the stainless steel tank I got from Drake. I did get the adapter and no matter which way I turned it, even upside down, it did not fit. I would up redrilling a couple of holes then use a gas resistant Permatex to seal it up.


I also found that the stainless steel tank had two holes, one for the sending unit and one for the internal fuel pump, which I did not purchase, but neither of the holes lined up with where the access opening was in the trunk. You would think they could have checked that when they were making it.

^Chinese Checkers!

[zzlegend]

Been dealing with them for years and no problems. Not to say that it could happen. I think Kyle would make it right for you. Just my 2 cents.

[WABOOM]

I've ordered 2 different items from C&G and both were not correct for my bone stock genny '51 Mercury even though they were listed as correct. Returning them would cost more than throwing them in the trash can.

[RKS.PA]

Originally Posted by zzlegend

Been dealing with them for years and no problems. Not to say that it could happen. I think Kyle would make it right for you. Just my 2 cents.

My experience with C &G as well. Your experience is frustrating, but I'm in the camp that says that you, and not "your mechanic" need to talk with Kyle or Joe.

If you do that, I'm betting serious money your problem with be resolved to your satisfaction.

Please let us know how this turns out and good luck with your project.

[tubman]

Sorry about your experience, but I'm with the majority on this. I also agree with those who believe that you did not adequately try to redress your grievance before posting negative information on a public board.

[deuce lover]

Last year I placed an order that included (NOS)piston rings for my 36 LB motor.I called and wanted to make sure they were for 3 ring pistons.They weren't sure but would check.They called me back in France and confirmed to me that they were for 4 ring pistons so removed them from my order.They have always been accommodating especially to save on shipping charges.

[richard crow]

most of us are old & in our day things were a lot different. people were help full & careing it,s a lot different today. the america we grew up in is gone.

[chap52]

I always had great service and parts from them. Please call Kyle and explain the issue directly. I am sure he will appreciate the information on both the part and the response your mechanic got.
We can all mummer in our tents, but it rarely gets things fixed (Deuteronomy 1:27)
Chap

[Charlie Stephens]

Originally Posted by Digger

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.

Please call them (Kyle?) before you dispute the charge. Once someone in management hears the story they may just send you a check. It sounds like someone is there that shouldn't be and your call will help everyone.

Charlie Stephens

[TJ]

I've bought from C and G for years and never had a problem. The problem as I see it is your mechanic talked with them and you have no idea how that conversation began or ended. I don't see anywhere in your post that you talked directly with C and G about the issue. Without talking directly to them yourself you come to this forum and start throwing rocks at C and G. Maybe you should call C and G yourself and explain the situation. Maybe send them a photo or two to help explain the fit problem. Talk nicely on the phone and you would be surprised how easily it will be to resolve the problem.

[rotorwrench]

When folks order new tanks for the old Fords, they run into all sorts of problems due to the fact that the sender bungs are set up for the modern stuff more in tune with the street rodder crowd. That right there is a strike against purchase of a tank like this. I'd cut the bung out and modify the tank for an original Hydrostatic type installation like they had back then.

I don't know why the hydrostatic adapter doesn't fit the tank but it doesn't surprise me at all that crap that shouldn't be needed doesn't fit a tank that is improperly manufactured. You can't completely blame the vendors. A lot of vendors sell this crap and they warn you that it's not original. That right there should tell you something. I agree that the right folks at these vendors should be made aware of the problem so they can tack more warnings on to their warnings.

[Andy]

The tank is obviously meant for a late model fuel injected engine and modern gauges. I have put modern gauges in early tanks by redrilling the gauge flanges. I would look into redrilling the old sender to fit. You are already having to fill the pump hole.
If that is not exceptable, an adapter possibly could be made. I was putting a late sender in an early tank and the guy had an adapter. I did not use it. It was a disk with counter sunk holes for the early tank and tapped holes for the new sender. It was going in a 46 pick up and there was a space problem.

[Karl Wescott]

Just to find out what is going on...


Original hydrostatic used a 6 screw on 2" circle.
Early Ford electric used a 6 on 2-3/4" circle.
Late (most street rod) uses a 5 on 2-3/4" circle.


What is the tank?
What is the adapter?


Many tanks are made to the "modern" 5 x 2-3/4", with a adapter sold for the 6 x 2-3/4". I have not seen a adapter to the 6 x 2".

[woodiewagon46]

It is literally impossible to return a part to Rock Auto, past the return date, even if it's a defective part. When I was fitting the exhaust in my car, I knew what mufflers I was going to use and ordered them in advance. As I progressed with the piping and opened the muffler boxes, I noticed that the mufflers were different. Same box, same part number, but reversed. On one muffler it looked like it was assembled backwards. Everything was reversed, offset, outlet, inlet, hangers and stampings. Obviously a screw up. When I called to ask about a return I was told nothing can be exchanged after the 30 day period. Despite several E-Mails (a phone number is impossible to get and talk to a human) explaining the situation I was told that my case was purged from the system. Had to purchase another muffler. Moral of the story is that if you are building a street rod and like to order parts in advance and have them on a shelf ready to go, make sure you open every box and check it out.

[tubman]

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I have found myself in the same situation as "woodiewagon46" and always realized it was my problem and never blamed the vendor, We are engaging in a hobby and they are running a business. Rules is rules. If you are going to play the game, please follow them. He also gives good advice at the end.

[MGG]

I also come to the defense of C&G. I have dealt with most of the vendors in the last 7 years and C&G is my vendor of 1st choice. I have had only one problem, and Dorothy (owner), corrected it to my satisfaction, immediately.

[Bill]

I deal with C&G every year at Wavecrest and always find them obliging. Having said that Diggers mechanic might have suggested to the counterman that he should grab the part #s in question from stock and quickly try to line them up on the counter for proof. Might have saved a pizzin' match. just sayin' Bill

[Fred A]

All this about C&G made me check my notes and found a small gaff that moved them out of first place. I needed a couple of V8-60 water pump gaskets. They arrived in a generous size box. They could have been tucked into a birthday card with one stamp. From that time concern about shipping and tax in a state that knows how to be the leader, I've made other plans. Would really like to find a reason to do business there. Good Luck: Fred A

[Joe Immler]

I have bought parts from C&G and have never had a problem. As the others have said "talk to Kyle" or another manager. They WILL make it good.

[Dunk]

I started dealing with C&G this year. Every transaction has been excellent. They shipped a few things that didn't fit but were gracious about my returning for full refund and they paid return shipping since it was a vendor problem. Kyle cares and responds immediately to problems. Sorry you had problems. Give them another try.

[swoopNZ]

I live thousands of miles away in new Zealand and have been dealing with C&G for many years. Never had a problem. I do remember however, that way back that there was an issue with Drake's sending units not being compatible with original fuel tanks.
Chris.NZ.

[philipswanson]

Originally Posted by Straightpipes

I like C&G.

I don't like C&G and they are in my back yard. Dennis Carpenter is much better. Backorder Bob's is useless.

[Charlie Stephens]

Originally Posted by Digger

I bought a new gas tank for 33-34 (part 40-9002-OR) and was told by them I would need part number 40-9003 to adapt the original sending unit to this new tank. $45 bucks. See page 121 of their catalog.

IT DOES NOT FIT, THE HOLES DO NOT LINE UP! My mechanic shop of over 25 years of working on my cars called them, to be told we didn’t know what we are doing. The employee on the phone rude and refused to listen. I spent thousands of dollars on parts, will never spend another penny with them.

Have been told by our local EFV8 parts place that they sold me a ‘35 adapter. Their catalog and part are incorrect.

Interesting when reading your first post it sounds like you didn't call personally and maybe you weren't even where you could hear the call. Did your mechanic start with an "attitude" when he made the call? Your mechanic ends up looking better if he solves a problem for you. Call them yourself. If this finally gets settled in a positive way please consider revising your title to be fair to them.

Charlie Stephens

[Graeme / New Zealand]

Originally Posted by Russ/40

This is one of those posts that defies all other experiences.. In fact, having done business with them for over thirty years, I have never heard another complaint like it. I'm flabbergasted. Since your mechanic made the call, can you be sure he didn't imbelish a bit out of frustration? I suggest you call them personally, and ask for Kyle. Whatever happened C&G will make it right.

I agree with Russ 100 percent. "Talk to the organ grinder".

GB

[koates]

Originally Posted by Karl Wescott

Just to find out what is going on...


Original hydrostatic used a 6 screw on 2" circle.
Early Ford electric used a 6 on 2-3/4" circle.
Late (most street rod) uses a 5 on 2-3/4" circle.


What is the tank?
What is the adapter?


Many tanks are made to the "modern" 5 x 2-3/4", with a adapter sold for the 6 x 2-3/4". I have not seen a adapter to the 6 x 2".

Read the above post which is the correct information. On reviewing an older Bob Drake catalog I note that part # 40-9003 is the correct adaptor for his new fuel tanks which adapt the early ford tanks 1933 to 1935 HYDROSTATIC FUEL SENDER. Don't know if he makes these anymore. C&G list that same part number to suit the 1936 onwards electric fuel King Seely type sender. So there is a mix up here somewhere by C&G on the part number I believe. C&G list another adaptor for modern sender units #Us-54. Chase up C&G yourself and don't leave it to your mechanic who does not have this information. Regards, Kevin.

[Bill S]

I have used C&G over the years and had only the best customer service. There is something wrong. Maybe it is the way your mechanic approached them. Talk with Kyle.

[Darrell S]

Originally Posted by Bill S

I have used C&G over the years and had only the best customer service. There is something wrong. Maybe it is the way your mechanic approached them. Talk with Kyle.

Ditto.

[rbone]

Originally Posted by richard crow

most of us are old & in our day things were a lot different. people were help full & careing it,s a lot different today. the america we grew up in is gone.

I beg to differ. It is not gone, but is certainly harder to find.

[A bones]

I just had to know.

So I did a count of the 39 replies so far.

Outside Expectations or Experiences with Outside purchases 13 posts.

Positive comments of C&G experience 22 posts.

Negative comments of C&G By the OP 2 posts.

Negative comments of C&G by others 2 posts.

Good night.

[3738]

Couple weeks ago ordered a fuel pump for my 38 Coupe over the phone, friendly knowledgeable person on the phone, pump arrived a few days later, installed it no problems, works great.


Makes that 23 positive comments so far

[JM 35 Sedan]

Originally Posted by A bones

I just had to know.

So I did a count of the 39 replies so far.

Outside Expectations or Experiences with Outside purchases 13 posts.

Positive comments of C&G experience 22 posts.

Negative comments of C&G By the OP 2 posts.

Negative comments of C&G by others 2 posts.

Good night.

Good post A bones.

The OP in this thread is the first negative post on C&G that I can ever recall seeing on Fordbarn. I've only occasionally ordered parts from C&G, and I don't recall having any problems. I personally would not hesitate to place an order with them today.

[51504bat]

Still waiting to hear if the OP called C&G himself and what the outcome was?

[Ozyrodder]

I find it inexcuseable to bad mouth a business without personally talking to them about the issue.
Kyle, Dorathy and the team there are all stand up people who are happy to take the time to discuss your project and offer guidance and advice based off their VAST experience in the early ford game.

I have used them for years on several projects and have never heard such a bunch of baloney. Talk to them and straighten it out, please.

And please edit the name of your thread so it doesn't misrepresent your issue with a pattern of behaviour by the business.

[36tudordeluxe]

Have been using C&G for over 20yrs. and have always found them to be very accommodating and helpful; I have no doubt they will resolve this to your satisfaction.

[B-O-B]

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The parts that I have bought from C&G arrived on time or before,fit fine & best of all,save the best for last, they were delightful & helpful to talk to & order from.

[Russ/40]

Its a crime to have the thread name glaring on the most current page. Can we all just stop this thread by no longer adding to it. Stop and let it die and fade away.

[Charlie Stephens]

Originally Posted by Russ/40

Its a crime to have the thread name glaring on the most current page. Can we all just stop this thread by no longer adding to it. Stop and let it die and fade away.

I had hoped we could stop it by Digger posting the results of his call to C&G. As you stated, he should also change the title.

Charlie Stephens

[fourfords]

I would imagine C & G is encouraged by the support they have earned from everyone else.

[Kruzn40]

I've been buying stuff from C & G on and off for the best part of 30 years and have never, ever had an issue, and that's all the way back to when Clyde and Gail were running the show with Dorothy and Kyle assisting.

[Tinker]

One thing to always know about the internet if you see it once. You ignore it. If you see it twice maybe there is some volatility. You see it a dozen times... well it might be true or sh!t. It's the internet.

More people here have had great experiences. It's a part mislabeled in the catalog or thought to be original (how often has that happened, a few times).

Digger is no newbie. Maybe a bad part or label. I'd be a bit forgiving if I spend thousands and got one part that was bad. Really up to C&G and the buyer to make it right. Nothing is certain really. Let it die till Digger updates. Only they can clear this accusation.


.

[Graeme / New Zealand]

They sent me the wrong part once and then sent me the correct part all the way down here to NZ at no extra cost and without me sending the wrong part back. They never asked me to send it back, but I did out of my own pocket as a show of "good will" for the outstanding service they had given me over the years.

GB

[Mart]

Someone mentioned Joe's Antique yesterday, I downloaded the catalog and in there there were specific notes re the tanks and adaptors.

To be honest sometimes we don't realise how lucky we are. If you had an old British car like a Vauxhall you wouldn't be able to buy hardly anything.

Mart.

[3twinridges]

They are one of the best suppliers IMHO. Their wiring is top notch.

JB

[supereal]

We have used C&G for years at our shop with flawless service and quality. Over the years, we have seen many vendors come and go. C&G remains our "go to" source. You can address complaints and suggestions to Dorothy Bangiola at 1941 Commercial Street Escondido CA 92029-1233. Her parents, Clyde and Gail, founder the company, and she has done a fine job as leader.

[petehoovie]

Originally Posted by 3twinridges

They are one of the best suppliers IMHO. Their wiring is top notch.

JB

3twinridges - are you referring to Joe's or C&G with respect to "top notch" wiring??

[Offy 220]

I been using C&G over the past few years and I haven't had a problem with service or quality of parts. I put in an email order late last Sunday night for some misc. small parts for my '40 coupe. The order was delivered today [Tuesday afternoon]. A few months ago with another order one part was back ordered. Joe got a hold of me the day I received the order and said the backordered part would be out the next day. No complaints and I am thankful there are vendors still out there with quality customer service.

[3twinridges]

Originally Posted by petehoovie

3twinridges - are you referring to Joe's or C&G with respect to "top notch" wiring??

C&G, never had a problem. I really have never had a problem with any supplier they didn’t handle. I am just glad we have suppliers!

JB

[philipswanson]

Carpenter is best.... Drake is the worst...… C&G is somewhere in between.

[Gumpy]

C& G has always done me right,,,please talk to them directly

[29delivery]

When UPS lost a package from C&G, Kyle was a absolute gem to work with,NO PROBLEM at all,replacement shipment was quickly sent,Sounds like a line was drawn in the sand WAY to soon. This thread IS dead to me.

[BUBBAS IGNITION]

I see this way too often (even on me from time to time) . The post has 2500 folks getting the wrong idea about a problem when they may or may not have ever been a real problem. The admin here should junk the thread when he sees more positives than negatives ( 90% good).
In my world its all about communication , like the package is sent to a customer last week who had two different names on his orginal order.....or a different "nickname" etc ......i got to think we all care and try our best!! Now if i could just ever catch up !!!!

[4dFord/SC]

This thread has only reinforced my already positive opinion of C&G.

[Ford Freak]

Originally Posted by 4dFord/SC

This thread has only reinforced my already positive opinion of C&G.

Me too !!

[TJ]

Since "Digger" doesn't have the credibility to come on here and let us know if he made contact with C and G to work out the problem this post should be put to bed. People who make posts complaining about vendors without giving all the facts have zero credibility in my book.

[tubman]

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I see "Digger" hasn't been back. Please close this thread.

[FrankWest]

allfordparts is a good place to deal with

[uncle max]

Originally Posted by Straightpipes

I like C&G.

Me 2!

[koates]

Digger...……COME ON, how about filling us in on this saga. You owe us an explanation I think. Regards, Kevin.

[40cpe]

Digger said in post #7 he was over it.

Let it die.

[Charlie Stephens]

Originally Posted by 40cpe

Digger said in post #7 he was over it.

Let it die.

Yes he is over it and that is good. The problem is he bad mouthed C&G and apparently has yet to call them back to find out what really happened. He apparently is relying on what his mechanic said happened in a phone call when he was not present and is using that as the basis to bad mouth a vendor. He is not being fair to C&G. He needs to make that call and get this straightened out. Please Digger, call them and kill this thread one way or another.

Charlie Stephens

[Tinker]

Originally Posted by Digger

It doesn’t fit, it’s the wrong part. It’s a round hole square peg situation. Holes don’t line up, size too large. We wouldn’t call them if it fit, I would be driving the car right now. I will just dispute the charge and move on, venting here got me over it, no need to sweat it any further. Thanks Barners.

Only thing that keeps this going is you if you post. Didn't see this before.

[philipswanson]

C&G are nice people but they don't seem to know much since Clyde left. Their inventory lacks allot too. Better just to go to Carpenter. Most of their stuff comes from Carpenter anyway.

[Bill S]

I have used C&G many times over the years ( lot of years ) and never had a problem. Only the best of service. Did you contact C&G yourself? If not you should.

[Ken Arms]

Digger, I bought a steel 34 tank from Drake along with the stock adaptor, everything fit perfect. That was maybe 5yrs ago. Ken