Mac's survey

[BILL WILLIAMSON]

Buster T, (Dog) here,
Matt, Darlene, whoever, DON'T FIRE THE DOG!!!!!!
By the way, what "MAKE" is the Dog?? Buster T.

[Darlene]

Do you mean Cam? Cam is a mongrel of many owners and many adventures, just like old classic cars.

[Mike V. Florida]

My Father told me that "A measure of a company is not what they do when things go well, but how they handle things when they go bad".

[luckyal]

I am new to the site but not the hobby. I basically told them that shipping was excessively high and slow and the telephone staff are arrogant. I will only use as an absolute last resort !

[Tom F OHIO]

Originally Posted by lance leblanc

Wow Franchise 24, now tell us what you really think!

I don't believe that anyone here is bashing with hurtful intent. The folks who have contributed to this and other threads are sharing experiences they have had.
And as the saying goes...Fool me once shame on you, Fool me twice shame on me.
"for me I have ordered from Sacramento Vintage Ford only once and will never order from them again.

If the new owners of Macs want to compete for anyone's business then they will have to work for it. And the survey seems to be a step towards improving.

How did Franchse 24 get mentioned on this??????

[Tom Wesenberg]

Sponsored Links (Register now to hide all advertisements)

Originally Posted by Tom F OHIO

How did Franchse 24 get mentioned on this??????

It was due to his original posting, which seems to have been deleted.

[Ms Sam]

...Darlene, and we just love all Cam tolerates with Mac in the promotional ads and mini-catalogues! An amazing team they are!

[Mitch//pa]

Darlene
Let me know when all the problems are fixed incld my discount.
Mitch

[ocsid]

I am in Melbourne Australia and have dealt with several stores in the U.S. similar to Macs, and i have found Macs to be the most helpful and the friendliest to deal with, After experiencing issues with other stores, i will now only deal with Macs, Whenever i contact them i seem to deal with Ms Sam C, She is always extremely friendly and helpful and i have never had one bad dealing, I hope my service stays as good as it is now !!!

Regards, larry

[BILL WILLIAMSON]

Once I ordered 62 separate items from Mac's & NONE of it was back ordered. That was AMAZING!!!!! Bill W.

[Ms Sam]

Originally Posted by ocsid

I am in Melbourne Australia and have dealt with several stores in the U.S. similar to Macs, and i have found Macs to be the most helpful and the friendliest to deal with, After experiencing issues with other stores, i will now only deal with Macs, Whenever i contact them i seem to deal with Ms Sam C, She is always extremely friendly and helpful and i have never had one bad dealing, I hope my service stays as good as it is now !!!

Regards, larry

Thank you Larry for your positive feedback! It is always my pleasure to help you when you or the guys from the "Panel Shop" are in need. I would also to thank you for your Galaxie knowledge, keeping me in "the know" is a wonderful learning experience. As always Larry.......HAPPY MOTORING

[lance leblanc]

Really glad to read about some positive experiences. It is so often the case in life that we only hear about the bad in something and not the good. I'm sure ( or at least hope) that for every unsatisfied customer that Macs has, they have two or more happy ones. And judging from the comments from Ekler's CEO Mr Jordan and the helpful Ms Sam, they intend to create more happy experiences.
"Personally I wish there were more businesses like Macs and all the other venders who sell Model A parts in every Continent, County, State, City, Town and Niehgborhood. Let them sell coffee and donuts too and the world would be a better place."

[Teun]

I wish there was a Mac's here in Holland

[BRENT in 10-uh-C]

Originally Posted by Teun

I wish there was a Mac's here in Holland

Start one if you think that is the way to go, ... http://specializedwholesale.com/specialized-wholesale-dealer-info/a/164/


.

[mkmskm]

Glad to see the reply back from Ecklers. Mac's used to be fine, it was the past year or so that something changed and the shipping went up but got slower. Hopefully they can right the ship.

[FordJW]

Originally Posted by Teun

I wish there was a Mac's here in Holland

In the Netherlands you can buy Model A parts through Adams Classic Cars (www.Adamscc.nl). We are a dealer for Macs (as well as Snyders, Vintique and others).

As for the service of Mac's, we have no complaints. As stated before in this thread, things can go wrong, but it's usually about how issues are resolved. I sure have had issues with Mac's in the past but Mac's have always come through solving the problems.
Of course this may be the wholesale side of Macs, but that's the only side I know.

[western77]

I just ordered a head gasket from Mac's and expected a week and a half delivery as usual. To my surprise it came in two days. The shipping was $10s, but I don't think you can ship for less these days. JB

[bluesman31]

Their shipping prices and policy are ridiculous in this day and age.

[Karl]

Originally Posted by Barney

The service of Mac is fine. I was always served fast and friendly.
...........................................Greetin gs from Switzerland
Barney

Barney I'm sorry you have dropped through a worm hole and are now in a parallel universe ! Friendly , Fast and Macs in the same sentence makes my head spin -Karl

[Allanw]

Originally Posted by bluesman31

Their shipping prices and policy are ridiculous in this day and age.

Any shipping internationally from the US is expensive for us outsiders - What Mac's charges seems reasonable to me, compared to other places I purchased from in the US. If I could get parts from the UK at reasonable prices, I would as the international shipping is often about half.

I source VW parts from the UK and Europe for this reason.