Quote:
Originally Posted by Tim Ayers
I've read how large companies run statistics on return calls on defective products vs. fixing the cause of the problem.
If their number crunchers think it's cheaper to deal with returns they don't make the change. If it starts costing them money, they will.
I'm sure someone like Carpenter realizes their volume is so low on these types of items/sales, they are willing to roll the dice and keep selling junk.
I agree, you were owed shipping reimbursement once they told you they realized the part was junk. Shame.
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Haha. I was just talking to a coworker on Friday about this. This is apparently how Volvo operates, which I'm guessing is par for the course in the automotive industry. Bean counters, lawyers, banks, and insurance companies have completely deconstructed what is is to be a human being.