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Old 09-17-2018, 08:07 AM   #7
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Join Date: Jan 2011
Location: New Springfield, Ohio
Posts: 283
Default Re: The truth about dealer sevice departments

I run a tiny Ford dealership in the coal region of Pennsylvania. My wife and I up front, service manager and two senior master techs. The first day I was here I told them treat every car like it's my mother's. I don't want a phone call she's stranded but I don't need you screwing me out of my inheritance(nursing home did that, ha!). We have some of the highest customer satisfaction numbers in the region and whole families that do business with us. We are in the process of being sold. If I had to take a bet the new owner doesn't understand how you need to do business in a small town.
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