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"What Charlie said 100%. Without continued promotion your product will never succeed longterm. I have visited Georges/Skips shop on a number of occasions. Skip is always busy rebuilding coils or water pumps. He will hardly stop and talk to you he just keeps working. Beautiful employee! George on the other hand always has time to talk, show you his latest invention etc. always an adventure to talk to George."
"Beautiful employee!" Ok, well, that explains G.M.'s sales pitches. He owns the business, and Skip is his employee.
Now it makes sense.