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Just to "spike the ball" here's another good UPS delivery tale.....
Customer orders $5000 worth of stuff from me. The prescribed delivery "time" passes and I get a call from the customer about where his stuff is.
I call UPS to track the shipment but this is in the days when it was an act of congress to track and took awhile. (pre-electronic clipboard)
Days later, with my customer now threatening to do me bodily harm, I pry the info out of my UPS rep that the whole order was delivered to the next door neighbor since the driver had no luck at the actual intended recipient's location.
(some kind of communal / village deal back East where many folks share what is technically 1 address)
Customer gets the package location from me, marches over to neighbor and flattens his nose. The next I hear about this is in a phone call from their police department wanting to know the details of what precipitated the assault.
(apparently the two neighbors had similar vehicles and the guy with the now flat nose was trying to keep the ill-gotten parts for his ride....)