Quote:
Originally Posted by Ron Pilger
The never-ending/on-going criticism of people and visionaries who have allowed our restoration hobby to be a reality is excruciatingly painful to me. When I think of the investment that the NORS manufactures have in dies, design, sourcing factories, in warehousing parts that may or may not sell, in building user-friendly websites, in printing catafalques, attending trade shows, training staff and on and on, i think it's ludicrous and irresponsible to constantly bitch and moan about somewhat inferior quality and parts being out of stock and other typical daily ranting. Be appreciative of the availability, and accessibility, even if perfection isn't a perfect batting average. Or go restore a Durant, or a Studebaker, or a Packard.....
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Yeah, we'd all be in a world of hurt without a bunch of these parts. And some of these suppliers HAVE invested hugely. But the ones we're talking about ALL hung their shingle out long ago, and by doing so most have stated, or at least lead us to believe, that their parts and service are among the best. They all went through the years fundamentally implying that they strive to earn our trust in them and that their "stuff and their staff" are here for one reason only...to make us customers happy! But as time has gone-on, I haven't seen any of them making any honorable (or honest) announcements in their catalogs or advertising about cutting-back on quality of parts or service to customers. This is part of the "ethics" that Kube makes note of above, and on a regular basis. They (especially "B-O-B") continue to send the message that business is wonderful, and by stating that "stuff" is on back-order, would have one believe that a little patience will have boatloads of the new stuff arriving in the warehouse any moment.
Funny that you should mention....."I think it's ludicrous and irresponsible to constantly bitch and moan about somewhat inferior quality and parts being out of stock and other typical daily ranting". Would you not bitch and moan about your dentist (who hung his shingle out years ago) if he began to cut-back on his quality of service by giving you a shot of whiskey instead of the proper pain deadener, just before yankin' that tooth out with a pair of Vise-Grips 'cuz the proper extraction tool broke, or maybe even filling your cavities with Bondo? If someone's organization expects customers to continue to be loyal, especially if changes are on the horizon, at the least be open and honest with those customers that have made the entity such a huge success over the years. Loyalty, trust and expectations should ethically work both ways. DD