Quote:
Originally Posted by Kube
I have been a loyal customer and well, a fan, of Carpenter since 1973 or so.
It has become apparent that in the most recent years things are changing there.
Received a pair of hood supports for a '40 today. Vintique manufactured. Had I known that, I'd never have ordered them. As most of you seasoned V8ers realize, Vintique is synonymous with "junk".
The problem?
I am unable to swivel ANY of the pivot points. I may not be the strongest guy alive but Lord knows I should be able to move these.
I called Carpenter a moment ago and told them the issue. The fellow said they were aware of it. Really? And you still ship this garbage?
Got the return authorization but absolutely NO refund for my shipping fees to return.
So I am out $12 because they chose to ship a known bad product?
This is BS. My wife and I own a few businesses and on the rare occasion we "goof" we suffer ALL associated "damages". It is simply unfair for a client to lose a cent for our oversight.
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While it may seem odd to quote my own post, it is quite apparent by how these threads go so far away from the original topic, I figured I needed to bring it (the thread) back to the original intent.
Follow up:
Carpenter finally came through and refunded my return shipping costs. It took speaking with the "right" person - one that had agreed the parts sent were known to be inferior.
Bottom line? With a little prodding, they did the right thing.
Thanks Carp's!