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Old 09-16-2018, 12:06 PM   #5
Senior Member
Join Date: Oct 2014
Location: NE Iowa
Posts: 802
Default Re: The truth about dealer sevice departments

Friend worked at Ford dealership not to far from me, owner was a good guy and treated everyone fair. For some reason had to sell to investor type. New owner had a meeting with all mechanics, stood up in back of truck in shop and told everyone that it was their job to charge customers and charge them good so they would be there next time they were needed! Then over short time found ways to fire mechanics and replace with tech school grads at minimum wage.
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