[Kevin in NJ]

I bought glass from the Vintage Glass.

They advertise ALL the original OEM glass patterns.

I was very clear to list slant window cabriolet. Turns out their book only lists one cabriolet for all of 31 so I got what appears to be door glass for a 68B.

The windshield glass was not cut to a correct size. It was too short in width, leaving what appears to be about 1/16" overlap with the frame. The bottom arch is also too high as per the Ford prints. Plus the corners were square, not cut at a 45 degree angle as required by the Ford print. I also believe it is a basic industry practice to break the corner to make the setting material work better.

I was not too encouraged when they suggested I was wrong and their book was correct or maybe I had the car.

I took my time to make some tracings the best I could and send it in for a second try. Turns out the windshield glass I have, which is replacement glass, has the same dimensions as the Ford prints.

So today I find I am being billed for $50. So I emailed them asking what is going on.

This is the email I got back-

After we re-cut your glass we ended making no money on the whole deal.
Based on the OE books we cut the right glass. $50 cover the shipping. VG

So it is my fault they cut the glass wrong and I should pay for their mistakes. That does not sound like a good business practice.

I get a call from the guy. I ask why I have to pay when they did it wrong. He quickly got indignant with me and started calling me an A hole ranting about how he is losing money on the deal. He went on he that he will be recalling the glass that is currently in transit via UPS. Keep in mind, I at no place in the conversation did I say I was not going to pay the $50. I was just questioning his reasoning at this point, he was the one that told me he was going to recall the glass and then I started asking about getting my money back because I have not received a usable product. Of course, I had no intention of on paying the extra $50 as it is not my fault they messed up. After he told me he was recalling the glass I asked about a refund. He told me if I wanted a refund I would have to come and get it. Of course, he calls from a CA number and the glass ships from FL.

This is my experience and now I am going through the process of contesting the charge. We shall see what happens.