[Barry-ct]

To muddy the water some more, I get an email from BD informing me that they had the incorrect address on my account and to fix it. So I go in and lo and behold, there is my current address in the bill to and ship area. I called them and was told they were shipped to my old address of 10 years ago and returned to them. She listed my old address in her system and said they said I had it wrong in my on line account. Then she says I have 2 accounts. I never did find the first account. So they had 2 different orders with the same order number. How messed up is that? And as to the credit for the knobs that were shipped, she said it would be a while as they had a huge pile of returns to process. I completely understand it's a busy place and mistakes are made, but it seems I had a few mistakes made all along the way! Murphy's law and SNAFU all the way.