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Old 12-20-2014, 09:15 AM   #32
Barry-ct
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Join Date: May 2010
Location: Newington, Connecticut
Posts: 1,374
Default Re: Back order Bob Drake strikes again!

Again, My complaint is not about quality of his parts. It's the constant back order on so many parts. If you take orders, then have the part made, that is not a good business model. It only gets people mad! If that's the way you want to operate, that is your decision. He should list the item as back ordered on his web site and instruct customer service people to say it's on back ordered. It's called being honest with your customer.
I tried to order the knobs from C&G and they emailed me back within a 1/2 hour and stated that they were back ordered and cancelled my order as I instructed. That is a better way to do business and keeps customers in the loop. No one can keep everything on the shelf, but Drake's back order list must be very long. I appreciate what he's done for the hobby as much as the next guy.......
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