What's up with Macs/Ecklers
 

Anyone else having issues with them lately?

I placed an order a while back from them. About half the items arrived. No message, no call, no updates on the rest of my order.

I have spent close to 2 hours on hold (3 different calls), and they never picked up. I sent them emails too and nothing.

I have done business with them before for Corvette parts and never had trouble. I am shocked at the lack of customer service.

Re: What's up with Macs/Ecklers
 

Everybody is short handed these days. Many of your stores you may have dealt with will no longer be there after this episode ends, if it ever does. Give some slack and maybe some good things will happen. Be glad it isn't worse!

Re: What's up with Macs/Ecklers
 

It is going on all over !!!

I ordered $160 of groceries last week. Only $11.85 worth were delivered. Out of stock on other items.

Then yesterday another $196 order of mostly the same items got me everything but 3 items.

Re: What's up with Macs/Ecklers
 

I placed an office supplies order! Out of $260 only $42 arrived, the rest out of stock! You’re lucky you got half! Be tolerant and understanding! These are tough times for all businesses except the bankruptcy offices!

Re: What's up with Macs/Ecklers
 

There are numerous other quality vendors. Vote with your feet.

Re: What's up with Macs/Ecklers
 

Yes there is but if you do run to another vendor after trashing them in the media, have the common decency not to return for any reason and cancel your catalogue!

Re: What's up with Macs/Ecklers
 

Yea I get the supply issues. Had that with Brattons & Snyders over the past months. Both of them ALWAYS call to explain. I appreciate and respect that.

Sorry but for Ecklers to not answer the phone or reply to emails for weeks. Unsatisfactory. That has nothing to do with a parts shortage.

Re: What's up with Macs/Ecklers
 

Everything is short it seems, out of stock. Everywhere around here (Illinois) are 'Now Hiring' flags flapping in the breeze and signs on the doors.

People are quitting their jobs too because those that are left are getting burned out doing the work of two. Three nurses at our local hospital, all 20+ year employees, walked out this week and said 'We are done'.

It's bad, nothing like I have ever seen before. There is a pretty lousy work attitude/ethic taking place, nobody wants to work. All they want is free stuff. The news said there are a record number of ships sitting off shore near California waiting to be unloaded. And then after they are nobody wants to drive the trucks to deliver the stuff. Or work on the Railroads. Then when it does make it's way to the whse./store there is nobody to unload it or stock the merchandise or work the counter selling it.

I'm sure it will change back to where it was, eventually.

"Nothing in History ever just 'happens', it is planned." Franklin D. Roosevelt

Re: What's up with Macs/Ecklers
 

Stingray 70. Please don’t take this as criticism. If you have had good experiences with Bratton’s and Snyder’s why do go to Macs. Thanks

Re: What's up with Macs/Ecklers
 

No criticism taken. I need fabric which is unfortunately only available from them. If they don't have it I understand. Just surprised that Ecklers is unreachable. That was the point of the OP.

Re: What's up with Macs/Ecklers
 

A person often has to spread their orders around these days. I ordered a rear hub puller from Mac's yesterday because Synders and Bert's didn't have any in stock. It was shipped today so I have no complaints. Earlier this month I sent an e-mail to a main-line supplier asking about my order for a Mitchell overdrive. I got no response so had to send another a week later which was promptly responded to. I understand today's business problems and I'm dealing patiently with them.....so far.

Re: What's up with Macs/Ecklers
 

Re: What's up with Macs/Ecklers
 

"Simple solution! Don’t ever go back"
If it is something that only Macs can supply, fabric in this case; "I need fabric which is unfortunately only available from them." (maybe to match what is in the car), then maybe there are not a lot of other options.

Re: What's up with Macs/Ecklers
 

Take a look the at the 62 cargo ships parked in harbors of San Diego waiting to unload - your parts my be there so go easy on the suppliers.

John

Re: What's up with Macs/Ecklers
 

What aermotor said

Re: What's up with Macs/Ecklers
 

:mad: :confused: Yes. I have, I am waiting on multiple parts from them. When I signed in to my account, it said that I had never placed an order with them, even though I still am waiting on several hundred dollars worth of parts... I have spent about the same time you did on the phone being driven nuts and bolts waiting and finally had to hang up because my phone was almost dead. I understand that help is in short supply, I know that they have a lot on there plate, but they should at least respond in some sort. this is as ridiculous as the joke in office:mad:

Re: What's up with Macs/Ecklers
 

It is crazy out there, ships 'parked' off the coast of Port Los Angeles.

https://www.fordbarn.com/forum/attac...6&d=1632764615

Re: What's up with Macs/Ecklers
 

You guys are not alone with those issues - shortages and shipping problems. It's just the same here.
Just this morning, I read an article called "The Great Resignation" which was all about how after this COVID thing, many people are reassessing their work/life balance are resigning from their jobs realising that they will have enough in a much less stressful job and that there is no point working your ass off just for the extras. They realise they don't NEED the big house, the fancy clothes, the overseas holidays or the dinning out. We are in for a fundamental change to society. Get used to it!

Re: What's up with Macs/Ecklers
 

Not to mention 600,000 people dying cutting into the workforce.

Re: What's up with Macs/Ecklers
 

I don't know about those numbers but for every person who dies, there is one less making demands on the system. It will balance less people working in customer support.