Back order Bob Drake strikes again!
 

I received an email for a big "Sale" He was having online featuring "no shipping charges". So I figured I try him again. I ordered 3 dash knobs for my 1950 F-1. I then get another email stating I did not put a credit card number in the order. My order confirmation showed the last 4 digits of the card, so I know I did it right. Called back, gave the card again, told the parts would be released. Check back a week later and was told they would be shipped that day via FedEx ground. I just checked back with them and now they're back ordered ( surprise, surprise! ) and no ETA on when he will get them. The only reason I went with him was that the web site showed them in stock! So, I cancelled my order. How the heck can you have a sale and not have the stock? Heck of a way to run a railroad, as they say. This is not the first time, either, but it's my last time ordering from him! I will now order them from C&G like I should have in the first place. Live and learn.........

Re: Back order Bob Drake strikes again!
 

Man, I'll bet they've "never had THAT problem before". DD

Re: Back order Bob Drake strikes again!
 

Same thing happened to me with a pair of running boards "On Sale". I'll go somewhere else.

Re: Back order Bob Drake strikes again!
 

Whew.. after a situation I had today. I will NEVER call to order there again.

Re: Back order Bob Drake strikes again!
 

Before we go too far... I'm not knocking the products, that's for another thread. I have sat in the "Q" usually for 15 minutes to a 1/2 hour and I get the same person every time. Makes you think there's maybe one customer service rep? I was a Ford Parts man for years and if we handled our customers like they do, we would not have a job very long.
I know that's the end of my purchases from him. Too bad, some of what I need, the prices were good! Again, I'm not complaining about what he sells, but the lack of inventory and poor service.

Re: Back order Bob Drake strikes again!
 

I bought one of his gas tanks on a similar sale a while back. The price was fantastic but I then had to wait 6 or 7 months to get the part. It eventually showed up. Dang... now I'm not sure I'm going to use it though.

His business model works fine for those of us who care more about price than speed. If my needed part was a MICAP item then I would not be happy. (MICAP is USAF slang for a mission-essential part.)

Re: Back order Bob Drake strikes again!
 

If I was Bob Drake for a day, then I might consider a two-tier pricing model... lower prices for those items with extended backorder time and a higher price for the items kept in stock.

The gas tanks would be a good example.

Re: Back order Bob Drake strikes again!
 

Oh yeah, I was promised during a phone call a few days ago by their rep an email showing all I had on order and back order. Of course that never materialized.
Finally, after much more communication, I'd got the list.
It is so ridiculous, it is actually humorous.
There are so many things on back order with "no date" and a number with "a couple of months" I began to laugh.
"A couple of months" to Drake is akin to "we've never heard that before".

Re: Back order Bob Drake strikes again!
 

I ordered a tank and sending unit, front and rear shock kits, a steering wheel, and some misc. small stuff on Bob's 20% off and free shipping sale. Got everything right away but the steering wheel - not in stock. Don't know if they'll still honor the discount and free ship on the wheel or not. If not I'll just cancel but everything else was fine. Rear shock kit, tank and sending unit are already installed so I guess I'm ahead of the game.

Re: Back order Bob Drake strikes again!
 

I called last week and was very satisfied with the service. As a matter of fact the sales person went out of his way to help me out. Said he was "the new guy". Maybe things are looking up for all who have complaints.
I wonder how many Bob Drake threads there have been??

Re: Back order Bob Drake strikes again!
 

"The new guy" will be indoctrinated soon enough. This kind of service had been going on for 20+ years and the company has had time to mature and correct these issues. Whoever is running the company is evidently aware of and comfortable with the service provided. I would't hold my breath hoping for significant improvement.

I am appreciative of the products made by Drake and have many on/in my cars. I just find them in stock at another dealer or do without.

Re: Back order Bob Drake strikes again!
 

Have never had a problem with any of my Drake orders. Am I his only happy customer? What am I doing wrong to have never had a problem while I see some repeat FB members who continually have problems on seemingly every order they place.

Re: Back order Bob Drake strikes again!
 

Were would my 33 be without him,no new running boards that fitted like a glove,no new ignition points,no new radiator cap that looks like a jewel.
no new water pumps for the 99a engine.

Lawrie

Re: Back order Bob Drake strikes again!
 

I am certain he not undergone the proper "training" as yet.

Re: Back order Bob Drake strikes again!
 

[QUOTE=JM 35 Sedan;1000879]Have never had a problem with any of my Drake orders. Am I his only happy customer?
Um yes John, you are...

Re: Back order Bob Drake strikes again!
 

Never had a problem but I mostly order sales items.

Re: Back order Bob Drake strikes again!
 

Nice products and I have a standing order to just remove any items from my order that are on Back order. That has saved me a lot of hassle

Re: Back order Bob Drake strikes again!
 

On his 20% sale and free shipping, I order a set of running boards for my "40 pickup a set of windrow reg. set of fender apron bolts and hood rubber bumper set. Got the running boards, lucky me, no other parts, no invoice or details. Sent email to ask when I would get my other parts, get email two days later saying out of stock ,don't know when they will have any. Same old story as always. He need to quit putting out sale flyer if he not got the parts in stock. My 2 cents worth.

Re: Back order Bob Drake strikes again!
 

It's easy to have a sale on items that you don't have in stock.

Re: Back order Bob Drake strikes again!
 

i dont know if they actually make anyting.but ive bought a fair amount and had decent service,but i think its common to take orders and then get them made.frustrating but were pretty lucky we can even get some of this stuff.albeit might not b a perfect match.