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Old 03-05-2014, 08:40 PM   #41
Charlie ny
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Dick,
Zero difference to me....it's the guy behind the business not the 800#
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Old 03-05-2014, 09:06 PM   #42
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Dick,
I place WAY more importance on the service I get.
I want a human to answer the phone.
I want someone who is knowledgeable.
I want someone who provides good service after the sale.

Spending a few cents either way on the phone call is not an issue for me.

Having said that, you can save a bundle of money on the 800 number if you can get away from the main carriers (ATT, Sprint, etc.). I did this years ago for my business. I think my 800 number for my business costs about $10 per month now.
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Old 03-05-2014, 09:23 PM   #43
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Quote:
Originally Posted by oldford2 View Post
Dick,
On the orders I have placed with you I always call direct and not on your 800#. That way I know I can talk to you or ? since I always have questions about an order. We have unlimited cell and home phone service so a "free" call doesn't make any difference.
Always a pleasure to get parts from you.
John
Isn't the other guy Bill?

I don't pay any attention to whether it is 800 or not.
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Old 03-05-2014, 09:26 PM   #44
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

I agree no need for 800 number on my phones! Dave
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Old 03-05-2014, 10:12 PM   #45
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

So, if I send you a letter and order a quikchange,how much is my discount?
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Old 03-05-2014, 10:13 PM   #46
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

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I think most businesses that have a toll free 800#want your business,and are not thinking about the cost added to the product your buying. Also at 65 years old,I have a hard time believing that the cost of any business droping there 800#,will lower there product price,but instead increase there profits. I do not have a long distance phone carrier,and I only use my land line to call local,and 800#s.And if what I read above is true,I would not be using my cell phone to make 800#s,if it uses up my minutes,because that would be adding to the cost of the product I would be buying. So I say, keep the 800#,walk to work,eat less,or sell more product. E.P.W.
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Old 03-05-2014, 10:16 PM   #47
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

800 is no big deal anymore.
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Old 03-05-2014, 10:30 PM   #48
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Not a deal breaker for me.......I usually dial the direct number, if given a choice.
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Old 03-05-2014, 10:33 PM   #49
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Not important to me. Cancel it.
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Old 03-05-2014, 10:38 PM   #50
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Save some $ 800#s are going like landlines are going. And thanks for your advice and parts when I was restoring my 40 PU & my 36 Cabriolet
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Old 03-05-2014, 10:52 PM   #51
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

No need for the 800 #, I also use the cell. However, I prefer the land line for passing CC info.
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Old 03-05-2014, 11:27 PM   #52
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

If the question is if an 800 i will get a cheaper price? No the number will not matter. What would matter is if the service is solid, talking to someone in the company. Ill wait for a better product, i'd always pay a bit more for a better product or service. I agree with the statement of internet ordering. Its a big deal and if done right will increase return customers.

Product will always be key to sales.
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Old 03-06-2014, 05:52 AM   #53
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Like some others I like to order on line 24/7 makes it easy. Zeke
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Old 03-06-2014, 07:39 AM   #54
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Every time I dial an 800# with my cell, I feel like I've gone back in time. Total waste of $. Your survey doesn't reach the folks that only have a land line and no computer, it may be biased.
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Old 03-06-2014, 07:40 AM   #55
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Dick it makes no difference to me. I will try to call on regular line now. I did not know an 800# was billed per call.Good thread.
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Old 03-06-2014, 08:20 AM   #56
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Am 800# is handy calling from a pay phone, if you can find one.

Bill
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Old 03-06-2014, 08:36 AM   #57
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Makes no difference to me.
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Old 03-06-2014, 08:38 AM   #58
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Dick, I use a regular number when available and do not feel bad about asking questions and enjoy talking to a person who will take the time to try to help the customer on the other end. I tend to avoid the 800 numbers.Kerk
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Old 03-06-2014, 08:42 AM   #59
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

All that matters to me when ordering parts is the quality of what they sell and their ability to solve problems when one arrises. Rod
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Old 03-06-2014, 09:15 AM   #60
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Default Re: Does lack of an 800 Telephone number deter ordering from parts houses?

Dick:
We have a dumpster Bussiness thet when we bought it we added a 800 # thought it would help sales. and as it turned out we " NEVER " receved 1 call on that line.

As it turned out the 800# makes you far & distant / people want to know where you are not that it changes the service but it is peace of mind.

We both know that our business is built on ¢ not The $$$$ that a lot of peolpe may think.

So put the 800# in the circular file & keep giving the great service that we have been known to receive yet take for granted when we all.


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